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October 2024 by Michelle Yang
Jay helped me and my partner pick a bed and pillow out. He made the process very easy and smooth! I’ve never had a tempur-pedic before, so I’m so excited! Great store through and through!
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August 2024 by Jessica Pasta
Jay has been great to work with! We are new to TempurPedic and he’s helped us find the mattress(s) that fits our needs.
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August 2024 by SJ Rugger
Rese was excellent. He answered all my questions and gave honest information about each model. There were no "over" selling topics or spun answers. Rese did not use high pressure sales tactics and allowed me to discover my preference on my own through testing and information. Would highly recommend to anyone interested in discovering if temperpedic is right for them. We loved our previous mattress and expect to enjoy the new on even more.
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August 2024 by Daniel Garcia
After doing a lot of online research on Tempur-Pedic mattresses, and even visiting other furniture stores, I wanted to make sure I came to this flagship store before making a final decision and I am glad I did. They were the most knowledgeable about their products, which I would expect, and had a greater selection to try compared to other stores.
Jay Perez was my sales associate and he was great to work with. He never pressured my wife and I, answered all my questions while also making suggestions based on what he heard me saying, which helped me make a better decision. I went in there with a good idea of what I thought I wanted, but after working with Jay, I feel like I ended up make a more informed decision and getting what I actually needed and wanted. One of the best parts was that I was able to order a significantly nicer total package that was less expensive than the furniture store I was going to purchase from. I purchased the split king and got the better bases as well as a better mattress for me (my wife decided to stick with the one she selected before coming in). Upgrading to something significantly better for less was fantastic. I wanted the better package and was very happy to pay less than what I was planning.
Overall, when shopping for these mattresses, do your research, check out different stores, but absolutely do NOT make your final purchase without visiting this store. I am very happy that I did.
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August 2024 by Fallon Kelly
Rese was incredibly helpful and made the purchasing process very easy, he explained the differences in the mattress well. Would recommend purchasing from him!
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June 2024 by Matthew Brasic
Jay did such a phenomenal job that I assumed he was the store manager, until I saw his card said otherwise. Mind-blowing. Out-of-body experience as I lay on the Tempur-Pedic mattress, feeling like I was floating on a cloud crafted by angels. I half-expected Jay to offer me a glass of champagne and a foot massage to complete the experience.
In the midst of my reverie, he launched into a passionate discourse about memory foam densities and ergonomic support, which I swear could've been an audition for a TED Talk. I nodded along, pretending I understood, all the while thinking, "Just take my money, Jay. I’m sold."
He deftly navigated me through the maze of options, from the firm mattresses that felt like sleeping on a granite slab to the ultra-soft ones that nearly swallowed me whole. Each test lay-down was accompanied by Jay’s expert commentary, making me feel like I was on a bizarre yet fascinating game show.
By the time we got to the checkout, I was half-expecting Jay to reveal that I had won a year’s supply of memory foam pillows for enduring his mattress monologue. Instead, I walked away with a significantly lighter wallet and a mattress that promised to transform my sleep life, leaving me to ponder if Jay was secretly the store’s hypnotist.
11/10. Would recommend.
P.S. at the end, Jay and I broke out into a crazed pillowfight using the cloud luxe pillows. It's not often we get to experience bromance in a dreadfully corporate world, I'm happy Jay was there to create a powerful culture. I never would have done that without him kindly joking about using the pillows in such a childlike, wholesome matter.
Good guy, good pillows, and good day, thank you for reading.
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June 2024 by Claire Quigley
I was just in with my wife to purchase new pillows for our bed. We worked with Jay. He was friendly and helpful, and we found new pillows quickly, but a moment at the end soured our experience. Jay mentioned the weight of the pillows, and made a joke about pillow fighting. My wife and I are very visibly gay. We've had dumb comments like this before at mattress stores. It wasn't funny then and it's not funny now. I somehow doubt those comments would be made for a straight couple buying pillows or a mattress. We were kind of shocked and didn't know what to say in the moment. I didn't feel like a phone call would be appropriate, and its hard to contact specific locations. So I'm leaving a comment here and hope someone who works there sees this. It's just NOT appropriate.
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December 2023 by Stephanie Streich
Jay was great!
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December 2023 by Randy Furio
Jay was a great help in deciding which way to go with our new mattress. He was informative but not pushy. A great experience.
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November 2023 by Nani Champagne
Reese was a huge help with fixing a problem we had had for 9 months!
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October 2023 by Mayank Gupta
Great staff
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October 2023 by Katie E.
We had a great experience with Jay, Chris, and Reese! Jay helped us understand the difference in available mattresses, and his transparency was one of the reasons we went back to the store to purchase. Thanks guys!
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September 2023 by Karen Wentz
Definitely would tell my family and friends about this Tempur-Pedic Flagship store ! Knowledgeable, Pleasant store associates! Very helpful not pushy! Bought our King mattress and sheets there. Delivery free and great!
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September 2023 by Katie Ericsson
We had a great experience with Jay, Chris, and Reese! Jay helped us understand the difference in available mattresses, and his transparency was one of the reasons we went back to the store to purchase. Thanks guys!
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April 2023 by Roxanne Vasilenko
We shopped at the Tempur-Pedic store in Aurora, Illinois. It was a very pleasant experience. The store was very clean and it was easy to see all the different models available. The staff there, Chris and Taurese, were friendly and helpful. They were able to answer all of our questions and explain the differences between the various options. They also helped us to take advantage of some special offers that were available. I would recommend going to the Tempur-Pedic store over another retailer as they have all the options available to view right there in the store.
