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October 2023 by Amanda G.
Christina is the first person who has helped us with our customer service issues; we've been trying to get help since September. If we'd known how wonderful Christina would be, we would have come straight to her, first! Dr. Amanda Goldman (Aurora, Illinois)
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September 2023 by JANET LENDZION
I transfer from Verizon to T-Mobile (plus got home internet) in SC & it was not transferred correctly. I called T-Mobile and attempted to correct, by that time I had NO SERVICE. After 3 hrs on the phone they informed me to go to a store!!!!I travel fulltime in an RV am now in Illinois, went to the store in Aurora. I spoke to ANA & she was able to fix EVERYTHING in less the ONE HOUR.My iPhone, internet, Netflix & AppleTV are working perfectly.Since I did not get a review fr T-Mobile wanted to let you know how pleased with the help I received from ANA. ?
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August 2023 by Phillip B.
I'm going to speak specifically about T-mobile as a service, do yourself a favor and buy somewhere else. The service is horrible these last few months in Chicagoland and customer service absolutely sucks. Not only did they switch their payment option from accepting credit cards to only debit cards to collect your payment(specifically giving you a discount for paying on time) but also their are down towers in the area that haven't been resolved in months and they have no eta of when they'll be back up, the estimates they do give are days to weeks. Buy somewhere else Mike Sievert deserves a pay cut or to be fired for failure in providing reliable service because that's my pain point, not that he cares
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May 2023 by Isabel Vazquez
I came into the store and pretty much knew what I wanted. Was assisted immediately. Cristian was super funny, nice and helpful! Also very honest which is appreciated. Ask for Cristian for the best assistance!
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December 2022 by Satya Natesan (Satya)
Never been a boring experience. I always find something new at the store - surprises mostly to the negative but in the end - they always make it right and hence the 5 stars.
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November 2022 by Denise Borden
Excellent employees and very helpful, always! Never a bad experience.
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April 2022 by Renee Kramp
Vanessa was my angel today. I was having issues printing paperwork for my new job and she got me the paperwork I needed. I tried FedEx and UPS. They couldn't help. I recommend this location and Vanessa. Thank you Vanessa!
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September 2021 by CJ Clark
Vanessa was very helpful and friendly. Very good service!
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September 2021 by Felipe nery Bañuelos
VANESSA was so rude when we went to ask for help to cancel a line. Never will come there and we will never take that company again.
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April 2021 by Angela Vargas
I am very happy with how courteous and knowledgeable the associates were very patient and helpful.thank up all.
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March 2021 by Ronnie Guess
I went to T-Mobile on Kirk road The customer service provided by Vanessa was so pleasant and awesome. Vanessa is extremely knowledgable In the products and services. Overall the customer service at this store has always been good. I have purchase all my phones here in past 3-4 years
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February 2021 by Joshua Martinez
Assistant Manager was swearing in conversation to the other staff and they also did not want to resolve a customer service issue
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February 2021 by ben glezen
Employees were super helpful! I didn't need an appointment and I received great information for what I needed for my family. Best experience I have ever had at at a cellular store!
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November 2020 by Miyo CH
Excellent service, Thank you Ana for your help and assistance which its not included in your job?
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May 2020 by Tyler Workman
I feel like it’s the type of person you are no matter where you go, that can make this world better or worse place.
