August 2024 by Sonia Martin
Like a BAD neighbor, State Farm is WRONG!
I am writing about a past situation here as I just had another BAD experience with a different agent in Tampa.
We had a term-life policy for the lender to a business we launched. We sold it so I requested for Nick to convert half of the term-life into a whole life plan for my husband.
He converted the plan into a whole life plan for the lender. When I asked him about it, he stated that he was not paying enough attention because his wife was going through cancer treatment. Now, I am a 2-time cancer survivor and I never allowed my personal situation to impact my work. If I was not feeling myself, I would take time off so as not to screw with anyone's money.
That was not a satisfactory response so I escalated. The response from corporate was that I should have been more specific about wanting a personal whole life policy. Who in this entire world would want to provide a whole life policy to benefit a previous lender or any lender???
Now, I took a loan against my life insurance policy in 2014 (ten years ago). I have all of my bills set as auto-pay. I happened to notice that my payments were still including the loan payment so I reached out to The Jaime Pelzer regarding this and was told that I am now, only paying interest and that my balance was still basically the same. I was very confused because I never received anything about interest payments. She said, we send annual notices. What ever happened to customer service??? No one seems to have any pride in their work. No one thought, hey this is a 10 year old loan, why don't I shoot her an email (or call) to check in on the situation. That is what I used to do when I was in a customer facing customer service type role. If that had happened EVER in the past 10 years, I would have taken action. Now, my action is to leave every aspect of State Farm. Nick Calo agency made me move my auto and home insurance. Now, the agent Jaime Pelzer is making me move my life insurance, which I had for 40 years. My mom was very pro-active with getting our policies at a very young age.
State Farm, you are gross.
