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November 2024 by Samara Beachdell
Sheryl was incredibly knowledgeable, helpful, and patient as she helped me to understand the Sleep Number beds!
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September 2024 by Kendall Williams
Howard was great to work with! He was very knowledgeable and helpful making our purchase.
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July 2024 by Carrie Raeder
Efficient and helpful staff. Not hard-sell, just informative. Definitely recommend!
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July 2024 by Lisa Kunkes
Very pleasant sales staff. Great experience overall.
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April 2024 by Sydney Ferris
Do not work go and buy a mattress there today, because the same jerk who gave me attitude for a simple wrong number because of Google still thinking it's a mattress firm might be working when you go. I prefer professionalism and kindness. Probably be taken over by yet another mattress place anyway.
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April 2024 by Bill Hahn
Sheryl and Howard at the Aurora, IL SleepNumber Bed location are a Dream come True. Knowledge, Advice, and Second-to-None customer service... in the store, over the phone, LOVE IT!!!!!!
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February 2024 by Rick 1358 Ramirez
sales person SHERLY PASCOE was very helpful, AWESOME...
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November 2023 by Tanya Vargas Stone (TV Stone)
The quality of the Bed and Adjustable Base I bought from SLEEP # are Too Expensive and the quality is horrible! Neither the base nor the P5 have been in working order since the day they were delivered! There's no returning it...you keep the like of garbage until technicians come out... they contact CS... CS order the parts... they call you regarding your part delivery...and you setup the next possible technician appointment! Meanwhile what?
The store staff was awesome. The delivery staff went above and beyond. The technicians were so helpful and knowledgeable. BUT The Customer Service AND Case Managers are HORRIBLE! I've spoken to at least 8-10 and I speak quite nicely so I can get the problem(s) resolved and I've been disrespected & hung up on by various CS Reps AND even Case Managers like Rich and Tae! Tae got so upset when I didn't see the point in getting the FREE additional 100 night "return" offer for my troubles! ... Even she didn't see why I needed it since they can just fix everything?! Where do you go from there?! DON'T EVER BUY SLEEP NUMBER! HURRY...RUN TO MATTRESS FIRM!!!
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September 2023 by Ron Tijerina
Sharyl and Howard were amazing! Very knowledgeable, patient in answering all our questions, and very good at their jobs. Sharyl spent the most time with us and although there were multiple people in the store shopping, she was good at making sure noone was neglected. If you're in the market for a bed, I highly recommend!
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August 2023 by Tanya Vargas
The quality of the Bed and Adjustable Base I bought from SLEEP # are Too Expensive and the quality is horrible! Neither the base nor the P5 have been in working order since the day they were delivered! There's no returning it...you keep the like of garbage until technicians come out... they contact CS... CS order the parts... they call you regarding your part delivery...and you setup the next possible technician appointment! Meanwhile what?The store staff was awesome. The delivery staff went above and beyond. The technicians were so helpful and knowledgeable. BUT The Customer Service AND Case Managers are HORRIBLE! I've spoken to at least 8-10 and I speak quite nicely so I can get the problem(s) resolved and I've been disrespected & hung up on by various CS Reps AND even Case Managers like Rich and Tae! Tae got so upset when I didn't see the point in getting the FREE additional 100 night "return" offer for my troubles! ... Even she didn't see why I needed it since they can just fix everything?! Where do you go from there?! DON'T EVER BUY SLEEP NUMBER! HURRY...RUN TO MATTRESS FIRM!!!
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August 2023 by Ethan Tralmer
We enjoyed our experience at sleep number and the rewards points received for our purchase of sheets.
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June 2023 by Nicky Vincent
I have to say we worked with Howard, the store manager, and in my opinion he gave us a level of customer service that I have not experienced in a long time. Would highly recommend him and this store if you are in the market for a Sleep Number bed.
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February 2023 by Sandra Given
Aubrey was awesome!! Went thru all the options and very helpful. Can’t wait to get our new bed.
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December 2022 by Ashley Blume
Aubrey was so helpful with explaining all of the different mattresses and the benefits of each one. Great customer service! She was very courteous and answered all of our questions.
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November 2022 by Anthony Parker
The support staff were incredable..I wentvin the establishment with no kind of insight to this bed..they help me incredibly..outstanding group
