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October 2023 by Alicia Cazares
Very responsive and accommodatingA very friendly and kind team at all points of the journey.Thanks for making the move stress-free.
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September 2023 by Bob F
Move Crew was on time, efficient and friendly. Move was accomplished within the estimate. Coordination was great with office. All went as planned - would use again.
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July 2023 by Dan Pierce
I have dealt with Planes for over 30 years through multiple residential and office moves. The experience has been amazingly consistent over the decades. I asked the supervisor on this job how that could be. He said John Planes is a wonderful man. As a retired business founder I know how strong values and culture can preserve the customer experience. John Planes has established that culture. I highly recommend Planes and would not move without them.
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July 2023 by Alicia
I called several different moving companies. Many of them would be to the companies personal cell phone(or owners). Planes Moving & Storage blew me away. The professionalism was amazing. First I talked to an assistant who scheduled a quote with another individual within 2 hours. From there I spoke to that individual and we discussed the whole moving process and costs. Then, I received a call and email from the moving Coordinator who followed up with me a few days before the move, day before and even checked in during the moving process. The moving crew I had were great! They had great teamwork amongst the three of them. Job was completed in the quoted time frame. All my belongs were wrapped and packed very securely. I chose to store my belongings in my own storage unit which the crew followed me to and did the next step of onloading. The crew had me check my house to make sure everything I wanted moved was out, then they had me check the truck and my storage unit before finishing. I will be using this company again, since I have my second move in a month. I have. Requested through the moving coordinator to have my same moving crew if they are available. She responded back promptly, stating that she would put the request in for the same crew on my next move. I highly reccomend this company if you are looking for a seemless, well communicated company for your move/move and storage.
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May 2023 by Robin Pokorski
I received a recommendation for Planes Moving & Storage from a friend's realtor when I needed to hire movers for the first time for an out-of-state move. Knowing the prevalence of moving scams and all the many ways moving can go wrong, I was apprehensive. But the Planes team really put me at ease. Brian in sales was helpful and honest, and I felt like my concerns were listened to and my questions answered. My move coordinator, Debbie, patiently answered even more questions (seriously, a lot of questions - she was great). And the driver, James, and his crewmen took good care of my belongings and got them both loaded and unloaded very quickly and safely. I would highly recommend Planes to a friend looking to move: I felt like I was in good hands the whole way!
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April 2023 by Nick Ivanov
Apparently we booked a load thru MEGACORP Logistics. TO move a shipment from you guys! Mega corp sent my driver tracking while he is at shipper. He was trying to make it work for 10 min. Broker calls and says My Customer ( SHIPPER ) doesn't want you guys to pick it up wants a different carrier. Not sure how true that is but Next time you guys move a shipment Get someone thats worth your time and SAVINGS!! Because of people like that you will destroy your rating.!!!
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March 2023 by Kristy Wenz
Responsive, transparent and upfront on all costs and procedures. Packers did an incredible job and the movers were easy to work with and got us settled quickly.
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January 2023 by Chris Shane
JD and his crew did a great job with our move. Was on time at both pick up and drop off locations. They handled all of our belongings with care.
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December 2022 by Rich G
Planes made the move very easy. They communicated well letting me know what to do and what to expect. All items were handled well and there was no damage.
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December 2022 by B Armstrong
Planes did an amazing job communicating with us. From scheduling a virtual estimate through to delivery day. When we needed to update our anticipated move inventory they were super responsive and helpful. I highly recommend.
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December 2022 by Judi Harris
Everything started out great. However, things went a little left with the delivery on the other side. It has been a week and the parts to reassemble my bed are still missing. I’m sleeping on a mattress on the floor! Also their 3rd party company crated my TV and then told me (once it was delivered) that I had to pay to have it uncrated… they finally agreed to uncrate it a week after delivery. Not sure what will happen with my bed… still waiting on claim response.
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November 2022 by Kenneth Miller
Loading was prompt, on time and no damage. The 8 day delivery window is a nightmare! Was led to believe that the extra days were if the truck had some trouble. We closed on the 26th of October 2022 a Wednesday. The target delivery date was the 27th We weren't allowed to deliver any sooner by our HOA. This meant we had no belongings at all and slept on air mattress with bad backs until Sunday. Company told us it would be Tuesday or Wednesday the following week. We complained loudly and the got it on Sunday. You need to explain that what delivery date you request means little to the driver hauling your belongings. We had everything in storage at the company warehouse beginning the 12th of October. Should have been enough time to accommodate our requested delivery. Not happy at all. The unloading went well with minimal damage.
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November 2022 by Carina DeJager
Worst moving experience of my life. They were 2.5 hours late after my 2 hour time window.It took them almost 5 hours to load my 1 bedroom apartment. I especially loved the 25 minutes they spent sitting outside smoking and not working.1 used my restroom at the end and when he was done he left the light on, closed the door, & left without saying a word. I had no idea he was no longer in there and wound up waiting around for another 45 minutes for no reason. I thought he had died!My most important breakables which were wrapped and packed in plastic tubs for extra protection were completely destroyed. One bin was almost cracked entirely in half.My stepdad watched them drop several boxes during the unloading. That sort of thing happens when u put bedding in that’s in vacuum bags on the bottom and stack heavy boxes on top… so stupid… Even my wardrobe box was smashed down to where it is now half the size.I would never recommend using them! I had my things delivered to a storage unit. I’m going to have to repack at least half of it before I can have it delivered to an address. No moving company, including this one would accept the boxes in the shape that they are in. Absolutely horrible!!!
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October 2022 by sarah peters
Joel, Julian, and Wil did an outstanding job loading our truck and being careful not to let our cat escape in the process! They were professional, kind, and calm. I couldn't have handpicked a better crew to help us. If I could give them 10 stars, I would! These guys are fantastic.
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October 2022 by Hetal Shah
Great service even with all the changes we had since our move was into a new construction. Answered questions quickly and thoroughly. The movers were professional, prompt, and kept everything in good shape.Highly recommend for your move
