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November 2023 by Geoffrey Adler
Good experience. They didn’t have the part I needed, but worked with me to find alternatives. (Spacer stud) Truly make a concerted effort to accomplish the task.
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November 2023 by Matthew Biehl (Mrk)
Rude employees ? they wouldn't sell me a part I'll never get parts from this store ever again from here I found my part 30 miles away $10 dollars less por services they don't earn any Stars ?
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October 2023 by Dave A.
What nice people!I had a bad battery and was away from home. The guy there gave me a discount on a new battery, and loaned me his tools for free while I swapped batteries.A bad experience was a bit better because of the nice people there.
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September 2023 by Edward Burch
Great parts selection and warranty .
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August 2023 by Luka Badurina
First class service, Zachary was fantastic!
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July 2023 by ram hob
open on the 4th of July - national holiday. give your employees a break
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June 2023 by Crystal Fugate
Great place. Staff very helpful.
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February 2023 by Robert Sollinger
I have a car shop, hobby. Oak Park Parts. I buy all my local parts from O'Reilly. This store or the warehouse. I guess I should set up an account.
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January 2023 by Marco Avila
Great Staff!!!!!
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September 2022 by Rachel Flores
Went pretty late. Salvador was Beyond helpful. I would go there again and recommend the same store to others
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September 2022 by leoelpitero7
Summer, the assistant manager is an outstanding customer service rep. ?
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April 2022 by Juan Montoya
Very unprofessional, I walked in earlier this week asking for pricing on parts but the store manager fell asleep while helping me and over all very rude customer service from his part.
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January 2022 by Jean Louise
This Aurora O’Reilly location needs some serious training in customer service! After failing to address the brake drums we dropped off and having to pick them back up to take them somewhere else, their employee was beyond rude to my senior citizen husband accusing my husband of “copping an attitude“ just for asking about getting his brake drums from the back. There was more, but this kind of verbal attack towards anyone, let alone a senior citizen, is unacceptable!
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September 2021 by Sheila Land
Horrible customer service. Tried calling to check on an order and was on hold for ever. Someone came to the phone every 2 minutes stating I'm caller number one please hold. After 15 minutes, I gave up and hung up. Went to pick up the order yesterday, but it wasn't ready. Decided to call today and all I got was please hold. This is unacceptable!
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August 2021 by Sheila Perkins
Horrible customer service. Tried calling to check on an order and was on hold for ever. Someone came to the phone every 2 minutes stating I'm caller number one please hold. After 15 minutes, I gave up and hung up. Went to pick up the order yesterday, but it wasn't ready. Decided to call today and all I got was please hold. This is unacceptable!
