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March 2024 by Aylin A
Terrible service, rude, and unprofessional staffing
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March 2024 by Google User
Doctor places multiple labs. Had to come get labs done on 3 different dates because Northwestern keeps “missing” labs even though they are already in the system . Literally the most important labs keep getting missed . Very unacceptable.
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March 2024 by Daniel Heckle
Great people
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February 2024 by jamie olson
Won’t lie- after reading the reviews, I was very nervous taking my 5 year old to be seen- receptionist was decent enough, not the friendliest (no smile or how can we help you etc) but they got us into the system/ checked in quickly w no issues so that was wonderful! And the dr we saw (dr Shatat) was so sweet/helpful! We were in & out and my son is on the mend.
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December 2023 by Marlene Medina
Literally have you waiting 2 hours calling people after you ahead then once in the room you wait over an hour, then once you speak to the doctor if they need to check your heart for example they make you wait longer for someone to come back
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November 2023 by Jason Redelman
So convenient and they’re always so nice! Can be busy as it’s a come when needed, but at times it’s not been busy!
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November 2023 by Liliana Stanek
This place has gone so downhill in the last few months with most of their nurses and doctors. My family and I became patients from the very start and were so happy with the treatment we received from everyone. Was there yesterday morning and again I regret going to them.
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November 2023 by Suzanne Paprocki
Always a good experience for a Doctors visit when needed.
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September 2023 by T H
I am utterly disgusted. After being a patient for over 30 years this immediate cares patient care or lack thereof was totally unacceptable.Upon bringing in a patient in after calling and verifying walk ins welcomed, we were turned away!Please keep in mind we arrived 16 minutes agter the call. The receptionist that I spoke with rolled her eyes when we were told by the younger receptionist we would bot be seen, that is ridiculous. The patient that was brought in was an asthmatic. We informed them of the reason for the visit. The younger receptionist went to get a nurse that confirmed shortness of breath and chest tightness from triage. The nurse advised us that they were going to speak with the provider. 15 minutes later the younger receptionist came back again and told us we could not be seen! This was a total waste of time!From the most recent reviews it appears that this is becoming the norm and it is absolutely unacceptable! It seemed like the ladies were anxiously awaiting to go home and be done for the day.Being that Northwestern Medicine is a well respected establishment, something needs to change locally sooner than later. I remember the days when this immediate care rated 5 stars.It is my hope that you all get this turned around.
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August 2023 by RAREST BREED
As someone who works for northwestern this place is absolutely horrible! I had to wait for 2 1/2 hours while everyone behind me got called back. Once back in the room the MA was considering and rude. He talks to you as if you’re slow and proceeds to say there is 8 ppl infornt of you there is going to be a wait just so you know. Um ok, are you telling me I should leave? Oh no I can’t tell you to leave but just know you’re going to be waiting. Proceeds to tell me how long of a wait it’s going to be almost as if he’s telling me to leave, doctor comes in and basically tells me to go to delnor. Now after waiting almost teo hours to be seen I have to wait at delnor all night.
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July 2023 by Veronique Cardalda-Goetz
I was here today with my father. I was so happy to have Victoria register us! She is amazing! Such a sweet and kind lady! I will never forget her kind heart. Thank you!
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July 2023 by Olga Rivera
My mom works at this place, and started feeling heart attack symptoms …. High blood pressure, numbness to her face , dizziness , nausea , so on and so forth …. And the treatment she received from the receptionist was poor … not sure if it’s because she wanted to leave because it was late in the day. My mom was not feeling well enough to write or drive she had to call me to pick her up and ended up taking her to the ER….. very disappointed in a place my mom has worked very hard to be treated in this manner. She was on the verge of heart attack and that girl only cared about going home apparently. I recommend if you have an emergency don’t show up so late in the day as they are in a rush to go home.
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July 2023 by Alan Spear
Consistently good care, but sometimes gets busy and is limited as to what they can do. As long as you understand that and use the facility for what it is intended, it's very useful.
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May 2023 by Noemi Hernandez
The two receptionist luz Solis and Chloe Mason they work in the front they are really mean and. They treat us really bad
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February 2023 by Arshad Ansari
Very slow service at NW Aurora Immediate Care facility, it took an hour to get a urine collection container from the lab. No appointments available for the lab service. Lab service at Delnor outpatient lab is faster than this location. I was surprised to see that they are letting Covid testing patients to wait in lobby with other patients.
