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“Came into the store to do return an old phone that was apart of my trade in found out they did not even process it at a different AT&T store and the manager was very fast and efficient with helping me process the trade in and everyone here was very nice and helpful”
“SIM card removal pin broke and stuck in the SIM card slot. Ali immediately helped and at no charge removed the pin. He was very helpful and resolved it in less than 5 mins. Super good service.”
“Came to Dr. Gadget a few days ago due to dropping my phone and unfortunately causing the screen to crack further causing the screen to consistently flicker, ? an associate by the name Amir quoted to fix my screen for a reasonable price given that my phone is upwards of $1200. Amir gave me the option of leaving my phone over night or coming back tomorrow as they were closing with in the hour. I came back the next day I as honestly couldn't take the light and the constant flickering on my phone as it was really hurting my eyes and causing migraines. Amir quoted me at X amount and I told him I would give him half and the other half when the phone done. He said I could just pay when the phone was finished. I thought the tech did a wonderful job, they finished the job within 1 hr 45 min or so. My phone was back to normal, ofcouse I always dim the screen to the lowest setting when using the phone anyway. But it was just good to know my phone was fixed I didn't loose any apps. And ofcourse you can forget the pictures and vedios. I'm really happy with there services this is the second time I come l unfortunately and hoping it's the last. Lol ? but if hopefully never,(( I do) mess up) another phone I can trust dr. Gadget Im really happy worh how respectful they are and how they respect your privacy, and I say this because they asked me for my password to text the phone but also said it was okay if I didn't want to and they could just test it when I was in the store with them. Ofcourse option #2 was best. One of the associate also sold me a great cover for my phone to protect the screen on the side which absolutely I purchased. I'm really happy Amir was kind, straight to the point, explained what the steps where, gave me a time frame, completed it on time, respected my privacy and over all the other associate was super kind aswell. I'm very happy the screen dim and not flickering causing my to have migraines. I'm very happy I know this review is a few days late but better late than never. I should also mention my husband recommended that I look at other option but other options had also a 4.9 with less reviews they have a 4.9 with way more reviews and when comparing to 1. I've already been before & 2. They've done an excellent job it was a no brainer to disregard any other option and come back to the place that took care of your phone the first time. The second time was just as excellent if not better.”
“Came in to Cricket store to transfer service to Cricket. Showed up close to closing time and Nick greeted us with a smile. He was able to transfer my service for 3 lines and did not mind having to stay after closing time to complete the transfer. He definitely knows what he is doing. And he went above and beyond to make sure the porting was successful. Thanks Nick.”
“I was helped immediately. Replaced a cracked ATT brand screen protector under lifetime warranty. Appreciated the help I got from Erick. He had the screen saver replaced and the phone "op-checked" in less than 20 minutes. I will recommend this store!”
“Nick and Gia was sooooo great...I had a bridge pay problem and they went above and beyond to fix the situation....There customer service was so excellent and so nice and kind...Thank you Cricket.”
“This place is by far the most tech savvy gadget repair place there prices were very reasonable and time cinsuming I highly recommend it to any one with a broken phone or tablet”
“Great customer service from the young lady that works there, I went about less than a month ago, and she was very helpful. She even applied my screen protector impeccably. Thank you.”
“Great experience…Krystal was awesome. Purchased 3 phones for my family and she problemed solved and made it happen. My family members are super happy with their phones. She also was working alone and managed through a rush of people while delivering exceptional customer service to them as well. Your team is very lucky to have her!”
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“My subway cell phone broke and they charged me $180 for one, I went to Future Mobile store Guatemala and they gave me a free cell phone with three months of balance and I am going to pay $25 monthly with unlimited Internet, in the subway I paid $65 now if it is very Expensive compared to this store, quality of customer service in my Q'eqchi language.”