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January 2024 by Enrique Padilla Jr.
Considering, they had a lot of patience. The staff went above and beyond to help me with my upgrade and even help me get an uber home! 10/10 recommended ?
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January 2024 by Anthony Vazquez
I liked visiting this store, the people are very kind and PERLA Marina took great care of me. Congratulations, go and you won't regret it.
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January 2024 by Gabriel Salazar
It is one of the places that has served me best until today! The girl Carol has helped me a lot, she is very patient and I really recommend this place 100%!!!
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November 2023 by Shyann Young
Most unprofessional people on the face of the earth
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October 2023 by Jose Espinosa
They’re liars! Don’t take the “free” accessories. I used to work for a cell phone retail store.
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July 2023 by Benito R. Manzo
Super terrible, I arrived at 11am thinking it was open and it was not waited til 11:30 still not open.
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July 2023 by Michael Angelo
***DISHONEST METRO***Horrible place stay away from this store! Rude lying guy with glasses and is always wearing a mask does not belong working with the public. Does not honor MetroPCS return policies . He told me good luck meeting with the manager and returning my item because the manager is never in. I asked if I should make a police report for trying to scam me and he said go ahead I don't care. My next move is calling corporateLol they don't even care about your business. They know they're just there to take advantage of the customers. The owner will reply saying to email him to take care of the problem but they never answer the email.
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March 2023 by Scott Goins
They have gotten me 2 new phones that don't call out. I'm trying to get ahold of them daily and nobody answers. Left voicemail no return calls. Bad customer service by the male that is there on 2nd shift. Now Im trying to get ahold of them as the last phone that I got doesn't work. How you can u have a phone store and never answer the phone. Maybe because of All the complaints
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September 2022 by Azubike Onuchukwu
The two ladies I met in this store on Monday morning was horrible.very rude and lacked customer relations.I think they are not qualified and not capable of managing metro shop .They have no reason to be in that shop just to collect pay cheque..l recommend no one to this store.. instead go to the metro shop by newyork street.
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August 2022 by bigmama living (Ann45)
Horrible server very rude they don't have patience one bit. They messed up my granddaughters phone and my phone right after buying new phones and locked one of my new phone and kept the other one on and switched out numbers. And when I asked for help they said I'd have to wait until four o'clock and put another client in front of me even though I was first there ??? and one of my phones are still not on I don't recommend. Very horrible service......
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January 2022 by Katrina Rodriguez
Great customer service! The girls there are very nice and helpful, will def recommend. The day I went to get my phone there was a lady screaming at the worker showing her that she ‘got shot nine times’ and that she ‘made her day horrible’ and started crying and punching the walls … I was like calm down 50 cent lol. Then the girl helped me get a phone after the crazy lady left and was very nice despite what had happened. It’s crazy what these retail workers have too deal with!! I give them lots of props!
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January 2022 by bigmama living
Horrible server very rude they don't have patience one bit. They messed up my granddaughters phone and my phone right after buying new phones and locked one of my new phone and kept the other one on and switched out numbers. And when I asked for help they said I'd have to wait until four o'clock and put another client in front of me even though I was first there ??? and one of my phones are still not on I don't recommend. Very horrible service......
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January 2022 by Ann Brown
The service is very bad here the front desk employees are ruled ,the manager,.. Maria has no patience will not be coming here to buy a phone ever again need new management. ???
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January 2022 by Jennifer Macias
Thanks to the girl that helped me and my family transfer over was quick easy and fast
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January 2022 by Devereux Batroot
My step son used my phone but I'm sure he was satisfied with the service he received, they unlocked his Sim card. I never heard anything like that it must be a new procedure with accounts now but all and all they took care of it and gave him a new galaxy A12 phone witch I think was vary cool thanks guys.... For helping out my Step sons issues and getting his metro account back on track ......great!
