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January 2024 by Zhaolu Yang
Had a terrible shopping experience at the Metro store today. The staff was rude, added unverified charges, deviated from the online prices, and imposed a $45 phone activation fee instead of the standard $28. The free iPhone 11 promotion wasn't honored, and there was an additional charge of $100. I advise against shopping at this Metro store; it could end up being a waste of your money.
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November 2023 by Jayden Salazar (Santa Tracker)
When to get a new phone when I put out the SIM card and put it back in and it still says no SIM card
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October 2023 by Phillip Evans
Employees are very helpful. Everytime I have a problem they can solve it and always have excellent promotions. Highly recommend this place
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October 2023 by jaffer syed
Excellent service and trained staffKudos to New team in the store
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August 2023 by Christina Carlson
I walked into Metro on Tuesday at 5pm. My screen was acting up. Screen wasn't working. This women right away says yah it's the screen from the crack. 5he crack happened 6 months ago and it's miner. Right away she is giving me the worst results. When all I kept saying is how can I turn it off bypassing my pincode cause screen touch screen wasn't working couldn't type password. Finally another guy gets it to restart and like magic the phone was perfectly fine. Come on ur people do better customer service
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August 2023 by Diane Ornelas
Went to get a charging cable for my tablet. The guy was very informative & knew exactly what cable I needed. It's great to go to a place & have someone be so knowledgeable about the products that are being sold.
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April 2023 by Xavier
Spoke to Juan and was charging me $430 for a free phone , avoid this store
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September 2022 by T Glunz
Definitely worth the 40 min drive (from Joliet) to this location. Employees over here are more nice and actually explain everything. Naillely was a joy to talk to and helped a ton with everything I needed. Highly recommend⭐️
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September 2022 by Ya Troll
Nailley was amazing! Im new to the states and having someone bilingual and is very friendly as amazing! Made my purchase go smooth!
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September 2022 by Edgar Gutierrez
Great place, came in with a lot of questions and a girl named Naillely ,I highly recommended, helped me out. I will come back if needed and will recommended to my friends and family.
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September 2022 by Jasmine Garcia
It was a quick easy process I think I was only there for 15 minutes
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March 2022 by Reginald Harris
They are amazing people and work with you so professional
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February 2022 by Devon Hamilton
Alexis was awesome!!! She was very helpful with all of the questions I had also she was very clear on the expectations of my new plan! She did an awesome job! Thank you so muchh!!!
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September 2021 by Alberto Villarreal
I'd like to give Edgar a shout out. So i was a victim of the T-Mobile hack, someone "SIM-Swapped hacked" my phone, gained access to a lot of my stuff using SMS 2FA.Edgar was able to jump into action and helped me out as much as he could even tho he was the only employee there and had several customers.I regained control of my phone number, got my account resolved, and added more security.Thank you!
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September 2021 by Ryan Wilson
Naillely Torres was amazing. Her product knowledge and overall customer service made this a wonderful experience. She helped me save so much money by switching from my provider to Metro PCS! If you come to this store, ask for Naillely by name and you will not be disappointed!! It only let me give 5 stars, so here’s another 5 to make it 10! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️Thank you Naillely‼️
