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January 2024 by Rubecca Smith
Just order online wait the few days for shipping, its cheaper what I was interested in there it was $54.99 (only the display left + 10% discount ?)and its $31.99 online. Save yourself the poor loss prevention tactics and pathetic attempt at customer service. Lady basically sent me some where else after not being able to help with one item and I wanted to buy other things there oh well ?.IN RESPONSE 2 THE RESPONSE:Ma'am I asked for a certain color and you went to the back and said you didn't have the colorI asked if that was the last one and you said yes offered 10% if I wanted it but you had something similarwhat you showed me was similar as far as hairstyle but I didn't like the lace and the hairline I preferred the butta laceI saw another option that I may be interested inyou said oh well that's not butta laceI tried to show you what I was particular about in showing the difference of the ear tabs area(didn't necessarily have to be butta lace, which I mentioned to you)instead of asking what color I wanted for the 2nd option and checking if it was availableABRUBTLY you said well have you heard of the beauty supply down the street they may have the butta lace your looking formaybe it wasn't your intention and you truly were trying to help but I hope you can see how that comes off as short/rude and not interested in keeping a patrons businessand furthermore your response wasn't to resolve the issue but defensive and dismissive but it's ok like I said to you while I was there "there's something for everyone" and this shopping experience just wasn't for me. Best of luck!
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January 2024 by Alexis Herron
Me and my friend came in to look around and we were told to get out due to "suspicious" activity?
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November 2023 by Tiffany Simmons
I want to support local business, but these people are better off being FBI than retail workers. They have A1 sureveillance skills. Everywhere you turn, there they are. They follow yoi from aisle to aisle watching you creepily. I've never been so uncomfortable in a store. It happens evertime I go there. I've finally had enough! Will not be going back!
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November 2023 by Shania Massengale
No one answers the phone. No returns or exchanges. Can't try anything on. Watched the whole time as if I'm going to steal. Felt uncomfortable with the guy not saying anything just staring at me. Not going back.
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November 2023 by Me We
Been coming here for a while. The options are okay. I don't mind the following around because like I get it completely and the reviews upset about it were going to steal?Attitude- I could careless I'm tired and underpaid too. So I just ask a question and that's it.
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May 2023 by Sarah E Jenkins
The lady that helped my mom and sister was very friendly, the shifty looking young man that they have working in-store shouldn't work with people though. He was rude and seemed like he didn't want to be there, which is a shame because it definitely makes me think twice about spending my money there or recommending to family or friends.
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May 2023 by Shay Mays
This store has everything I need. I moved farther away and still come here to shop. It also has a welcoming energy. I support my people whenever possible.
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March 2023 by The lamb of christ
Absolutely not. I won’t be returning. Is it that hard to not follow people around. They literally follow everyone around and assume if you’re black or Hispanic you’re going to steal.Why does everyone also have an attitude it makes no sense. Like if you don’t like your job find a job you’ll actually smile at please. Once in a while an attitude okay cool things happen, but every other day out the week is insane. Honestly I can’t say I was surprised either sadly.
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March 2023 by Celeste Fey
Absolutely not. I won’t be returning. Is it that hard to not follow people around. They literally follow everyone around and assume if you’re black or Hispanic you’re going to steal.Why does everyone also have an attitude it makes no sense. Like if you don’t like your job find a job you’ll actually smile at please. Once in a while an attitude okay cool things happen, but every other day out the week is insane. Honestly I can’t say I was surprised either sadly.
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February 2023 by Kim
I always feel so welcomed when I come here. The employees always greet and acknowledge me. Plus they help you find what you're looking for in a very friendly way. I'm grateful to have a place like this in the neighborhood.
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December 2022 by Ariana
This place sucks!!!!!! They are so broke they don’t offer refunds!!! Don’t make any big purchases here because no money back. All little kids work here so they will mislead you and then once you try to refund it NOPE! My bank offered me a credit but it’s the principle. No one should be denied a refund for something they didn’t use no matter how bad you can run your business and make a sale. I won’t return and you lost a valuable customer. Good luck. Also very rude threatened to call police on me while I talked calmly. Racially profiled me
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December 2022 by Shelia Hopkins
Want to give store 5 stars for cleanliness, quality, and inventory. Store is stocked well. Glad to have a nice BS store in the area. One problem I've experienced is the ridiculously loud music where the bass bumps like a club. 1st visit I was in and out and ignored it. 2nd visit music was so loud I couldn't finish shopping. When I asked why the music had to be so loud I was met with rolled eyes and no change. I would've put my items down and shopped somewhere else that day if there was another, convenient option. Otherwise this is a great store and I hope they remain and do well.
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September 2022 by Brit R
I’m really shocked by all the negative reviews. I’ve been coming here since before the pandemic and have witnessed this owner (a very nice and professional woman) build this store from the ground up. Started with small inventory to more than you can choose from.Myself and my mother have only ever been treated with respect and courteousness. It’s usually always the owner and her daughter in there. Both are very nice.Ive always been able to find what I need and often leave with more than i intended to buy! My only complaint is I wish it stayed open longer.I hope that store continues to thrive as this is the only Beauty Supply Store close to my home and one of the very few Black woman owned businesses in Aurora.
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August 2022 by Jessica G
Great spot! Black owned! Always greeted upon entering, clean and in order, nice variety of products. Unlike most beauty supplies, you aren't followed around the store suspiciously- instead your space and time shopping is respected until ready to checkout. Nice!
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June 2022 by kieran peterson
I’ve gone there many times over the past two years. The staff is helpful when needed but usually very easy to locate the products on my own that I’m looking for. Very nice specific products that were hard to find are readily available and in stock. I love being able to patronize a black owned beauty supply with the products that are sought after in my hair care needs. “Mizani” and “Naked at home” products are some of my favorite finds, the prices are also fair and competitive with the rest of the beauty supplies in The area.