-
August 2023 by Mariia Diiaz
Staff was very unprofessional seemed to have a very rude approach to customers looked like they didnt want any customers in there store also very unorganized took for ever to check for a shoe in stock
-
June 2023 by Phillip Jagielo
Always come to this location first for my kids' shoes. Employees are always patient to get several sizes for 3 kids. Jorge and Emily helped out on our most recent trip. Super helpful
-
December 2022 by Tony T.
I found about this location after my wife made an exchange for her boots. This location was really nice and friendly, warm, helpful with BIG smiles. In all my years of shopping I've yet had the chance to meet a dope manager full of energy willing to help, YES!! Journey this has to be one of the best shopping experience when my wife know the person running the show, a happy wife happy life. Thank you so much for the pleasant experience, see you soon.
-
August 2022 by Katrina Webb
Absolutely horrible experience. We walked in and asked an employee if they had an item in stock. She then went over to another employee and asked them. They did not have the size we needed in stock so the “manager” called another location to see if they had it. He ended up giving them the wrong item number and we drove 45 minutes for nothing. This “manager” didn’t think it was important to double check that it was even the right color considering we were looking for purple, not white, which is what the other store had on hold for us. These employees were more concerned with talking to one another than actually helping their customers.
-
January 2021 by Ray B.
We ordered shoes from this location but they were shipped from another location. They arrived today. The shoes were not quite what we expected so we decided to return them at this location. Worst customer experience that I have had in a very long time. We were told that the box was missing the packaging, which was not enclosed. The store manager, Sabina, refused to profess a refund. I asked her for the name of her supervisor and at first, she claimed that she did not have one! I had to press the issue and she said that she couldn't give her name for security reasons, and that she did not have a corporate contact number. Incredible! She was even hesitant to give her name, and she's the store manager! This was a terrible experience and totally unacceptable.
-
November 2019 by Valeda B.
I took my nephew here to pick up some warm winter shoes. Although they didn't have his size In the shoe we wanted he was still able to order online. Litty was very helpful and personable!!!!
-
November 2019 by angel romero
Definitely looks better came in recently and two young ladies really helped me fine what i was looking for arlin and leticia are so nice , good to see customer service is welcoming
-
November 2019 by Reynaldo Rosales
Love buying shoes for son here!! Great prices
-
March 2019 by Christian Wietholt
Interesting shoe store for kids with a good selection of shoes and friendly staff
-
March 2019 by Grace A.
I love this place! the workers are super kind and helpful. I came in today to exchange my vans for a smaller size. These are my first pair of vans and I don't really know how vans are supposed to fit so I got a size bigger than I needed last weekend. the girl that was working with me explained the whole thing. I asked for an 8 1/2 but when she got back she brought a couple of other sizes to make sure I got the right size. I didn't catch her name or else I would call corporate and praise her but she was a short young woman in her early 20s. when she was showing me the shoes she was joking around and said that we would be twinning since she just bought a pair herself. overall great experience and great people. my mom wants a pair so we're going back next weekend.
-
March 2019 by Aaron Piper
Average store with an ok selection.
-
June 2016 by Jacqueline B.
Very good experience today, got help when we needed it with no pressure. The team was playful and all seemed to enjoy to enjoy there job. The sales lady with the bluish colorful hair was a great sales person, brought out extra pairs that my boyfriend might like and he did end up liking one. Getting us to buy two pairs, that he will enjoy! Thanks for your help and the extra thanks for your skill!! You guys rock!
-
February 2014 by Joe C.
I always go to journeys for shoes, but never really bought clothes there. I want to thank all the young kids there, they are full of energy, and helpful. I love there non pushy approach on their up sells. Look forward to continue shopping, and love the superman converse i got for my son and I.
-
June 2013 by Eli H.
The people who work here are always incredibly and consistently extremely helpful and friendly, but I swear they never have anything in stock. I vastly prefer trying shoes on and buying them in person instead of buying them online and hoping for the best, but it always seems like the response to "Can I try these on in an 11?" is always "We don't have them in stock but we'd be more than happy to order them online for you and have them shipped to the store!" ...But, like, if you're just going to order them online for me, I can do that myself, from Zappos, and probably get a better price while avoiding sales tax in the process without needing to come back to the mall to get them. I like supporting brick and mortar shops when I can (especially when the staff is great) but, come on. If anyone from corporate is reading this, you guys should think about stocking this store with more shoes than the ones out on display.
-
April 2012 by Tessa G.
I went here to snag my first pair of Converse. I wasn't sure which colour or style I wanted, but I knew it would be between the red high tops or the white ones in either style. However, I just asked her for the high tops in white in my size. She came back with three boxes, one containing each style I was tossed between. That was rather fantastic. I was having some trouble and the adorable salesgirl, Jenny, was able to guide me through the decision making process along with my best friend. I ended up making the white converse high tops mine. I thought it was great that she brought out three options in my size without me having to keep requesting different styles and colours. I will definitely go back here when I score my next pair of converse!