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November 2023 by Jasmine spears
Well for starters they heard a female and definitely got over on me! A diagnostic is supposed to one set price no matter if you can’t find the solution! But no they kept telling me one thing 49.95 then it 159 for the next diagnostic, then 207 for a further diagnostic! Needless to say I stopped at 159 because let I been a man! It’s one price and that price goes towards the fixing. That’s anywhere. They played me and i still don’t know what’s wrong with my car! Ladies please take a male with you to any shops
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October 2023 by Renée Mattorano
I live in CO and I was trying to buy a car for my mom in IL. I spoke with Angel and he was so understanding, honest and professional. He performed a pre-purchase inspection with photos and video … OUTSTANDING!! and informed me that this car was not the vehicle for my mom.. I would recommend this shop for anyone who wants a honest opinion about maintenance, repairs or pre-purchase inspections!! Thanks so much! I truly appreciate all your help!!
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October 2023 by Jill Tholl
Friend brought her vehicle in for AN OIL CHANGE AND TIRE ROTATION. One of the service advisors called her about issues to her vehicle that needed "immediate" attention. She repeatedly turned them down, and they continued to push and push for these repairs. It made her very uncomfortable that despite saying NO multiple times, they were still trying to force these repairs upon her. We have brought it to another REPUTABLE mechanic, and he agreed that these were not repairs that needed to be done immediately. No means no, and I wish that this shop would understand that.
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October 2023 by Eileen C.
This was a truly sad experience. This use to be a great and truly "honest" shop. My young daughter, freshman in college, just bought her first used car. She worked very hard to buy that car. She noticed an issue with breaks. I took it to honest one and was quoted a $1200 dollar job to replace rear calipers. They claimed a certain "clip" was not installed on the rear calipers and it had destroyed the calipers and bent the pins. When I asked for a pic of the issue they suddenly didn't have any after they had sent me other misleading pictures. When I took it for a second opinion we found all of it was a lie. There was no damage at all!. The issue wasn't even in the rear breaks. It was a few dollar fix for an issue on the front brakes. Runs and brakes like a dream now. They were ready to prey on a young college student and take her for $1200! Just wanted to warn everyone that this shop would be fine if they just named it One Auto care. Drop the honest. Whatever they quote you please get a second opinion. Awful
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August 2023 by Esther Gonzalez
From the moment I drop my car off. Don was very attentive n answered my question. They drove me home. I was impressed. When they left me a message that the car was ready. I didn’t see the msg till almost 4:30. I called n asked what time they close. They close at 5. I said pls don’t go I’m on my way. Thank God I was with a friend n she drove me there. We got there a little after 5 pm. I ran in the door n Angel. ( Who I had talked to before I left. ) was being very friendly. I was tasting. Thank you so much. For staying till I arrived. He was great. Then to check out to pay. Don showed me n explain to me what was done. But I was confused. So he was very kind n explained until I understood.They are very reputable , professional, friendly , easy to talk to. Yes I would reclined them to my friends. God bless them. I’m a 68 year old great grandmother n I am very proud of these young Men.Service: Wheel alignment
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August 2023 by Rich Dennie
AVOID THIS SHOP!!!! TECHS WILL MISDIAGNOSE YOUR PROBLEM AND THE OWNERS WONT OWN UP TO IT. THIS PLACE IS WHY PEOPLE DON’T TRUST MECHANICS. Brought my car in and submitted the issue I was having. Told the tech that there is a noise in the front that sounds like a dry bushing or a creaking noise. They looked at the car and determined that the front struts were making the noise and needed to be replaced. They did mention that replacing the struts may make another noise appear as that is the nature of this type of repair. They also noted that the control arm should be replaced. With the strut repair coming in over $1,300, we could only afford the strut replacement. They replaced the struts and said that there is now a different noise in the front, as expected. I acknowledged that a new noise may be heard when I picked up the car but did verify with the tech on the phone that the original noise was gone but a new one has sprung up. I paid my bill and picked up the car only to hear the same noise in the front prior to the car being worked on. So I am now out $1,300 and have the same issue as before. I believe that the tech made a misdiagnosis by replacing the struts where it seems the control arm was the culprit this entire time. I did make an appointment to bring the car in again, but did not drop the car off as I don't see the point as we know the cause, but I have a real problem spending another +$750 on control arms when I have already spent $1,300 on struts I didn't need. Needless to say, I am not happy nor satisfied with the current outcome.
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July 2023 by Sharon Varvarezos
Quick courteous service, comfortable waiting area.EDIT:A screw from my cabin filter replacement was left on my passenger car mat, attention to this detail deserves more attention...am I now responsible for putting the screw back in? After paying 50$, WHAT???
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July 2023 by Madhu Menon
Had taken my SUV for a small work. Good service, provided clarity of work, labor and parts with clear estimates . Very professional. Overall the job was well done .
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June 2023 by Namix S.
Went in for a wiper fix and serp belt replacement AFTER THEY diagnosed my car for repairs during an oil change (the HARMONIC BALANCER WAS NOT ON THE DIAGNOSTICS FOR IN NEED OF REPAIR, don't worry this comes up later) . Went to go pick up my car and the a/c doesn't work and the battery light is on. I pull in to the BP that's in the same parking lot to get some gas. It's now only been maybe 5 minutes since I got my car from Honest Auto Care, once Im done at the pump I start my car and hear a POP. My power steering went out.Take it back to their lot (same lot as the BP/McDonalds) and RAMON working the front desk said he's "not gonna shit around with me". I was extremely upset, what if I had gotten off the lot and on the road? Or even the highway? I was too heated and went to the McDonald's in the BP next door to cool off for a bit before going back to Honest Auto Care.So now we get in to the crazy stuff. RAMON comes out with this tiny belt and says that they should have put 2 belts on and the tech working on my car should have let him know?. 2 belts? They should have? Admitting it was your mistake? The belt RAMON comes out with has a gash in it and it's HALF THE SIZE of the belt that was SUPPOSED to be in there and it's caused the Harmonic Balancer to fail. RAMON swindled me in to PAYING TO REPLACE THE HARMONIC BALANCER AND THE LABOR TOTAL $560 ON TOP OF $230 FOR WHAT I INITIALLY WENT IN FOR, NOW I HAVE TO FIGURE OUT HOW TO PAY RENT THIS MONTH.I want to wrap this up quick bc I don't ever want to think about these depraved people again. I don't know much about cars, I trusted them, and they took advantage of that to cover their mistake. I hope they read this and feel a pit in their stomach knowing I have to find a way to pay my rent in 5 days.Do. Not. Go. Here. THEY MANIPULATE TO COVER FOR THEIR MISTAKES.Disgusting people.
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June 2023 by Sean Adams
After the initial brake “inspection,” they stated that it would cost several thousand dollars to put on all new rotors and pads, bleed the line, and two new calipers. They also said there were many other issues, but I had just installed a new engine two weeks prior, and all of these items were checked on by the engine repair shop. I told them this but they failed to listen and said these issues were major. Regardless, I pushed back on their price. They offered me another price that still wasn’t great. I eventually got the van back and started to replace the brakes myself. They had not even taken the calipers off as they had stated in the report that they sent me. They also got grease on the ceiling of my interior cabin and never reinstalled the engine air filter hose or clamp. They lied in their report and then didn’t even complete putting the engine components back together. I have no idea why this place has such good reviews. Not honest at all. The only redeeming moment was that they refunded me the charge for the “inspection”.
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June 2023 by alex albillar
Honest-1 is such a personable place and nothing like the other auto places! I just got my oil changed, but they give a full inspection so you're not missing out on anything that needs your attention! A few of my neighbors have been going there for years and I'm sure to stick with them as well!
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June 2023 by Harish Kumar Gali
Had multiple issues with axle and wheel bearings of my 2008 Nissan Altima car. Have been experiencing issues with shaking and other indications from long but my past car servicing contact had either not identified the issue or even if identified, had not fixed the issue. Honest-1 auto care was upfront with diagnosis and after getting inspection done, reached out to couple of other auto care shops but the price of honest-1 auto care was best and the performance of the car has also greatly improved.Would definitely recommend their service.Service: Vehicle Inspection
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May 2023 by Jeff Seiden
I brought a used car I was looking to buy for an inspection. They fully accommodated me, moving around other appointments due to the time sensitivity. Angel and team did a very thorough job, taking pictures of all areas of the car, especially where there were concerns and walked me through them when completed.As good as they were, the price was right, far cheaper than a few other places I spoke to (but couldn't handle a same day walk in).Everything about the experience was excellent and I wouldn't hesitate to use them again.Service: Vehicle Inspection
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May 2023 by Dara Grace Noel
Nice guys, decent service, but holy hell their prices are insane.Wanted almost $900 for new tires. Went down the road and got them just under $600.All of the things I declined that they said had moderate to severe urgency totaled to almost $6,000. Got two other opinions who said it should be about $3k max and besides the tires, nothing was really “severely” urgent.Not sure what the new management is doing but it feels a bit like price gouging over there now.Services: Air & cabin filter replacement
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May 2023 by jannene alford
I had new brakes put on my sub back in Feb.Recently, I heard a grinding noise. I took my suv back to Honest to find the trouble.The service employees listened to what I had to say; they took the extra time to search for the problem; it was a very small loose fitting clamp. They were very detailed and conscientious in their search. I was very grateful for their thoroughnessService: Brakes
