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February 2024 by J R
Had my jeep serviced here almost 2 years ago. I originally had damage near the front passenger wheel which was fixed. But they removed the back window seal strip even though it wasn’t damaged and didn’t need to be removed, they explained the part was on back order every time I tried to call to have it replaced. Seems as though they used mine for another vehicle, and now give me the run around when I ask for it to be replaced.Very shady
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January 2024 by M G
Total lack of communication and care! My wife dropped her car off on Jan 9th for a minor bumper repair. She was told the car would be ready the next day. After 6 days, we still don’t have the car back although we’ve been told 3 times now that it would be ready the next day. Because of this, we’ve had to rent a car twice. Also the location is very hard to reach by phone and they never call back despite promises that they would. I can understand that they have no control on part supplies. However the total lack of communication and zero customer care is 100% on them. It’s the last time we’re using Gerber!
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December 2023 by Kajsa Nichols-Smith
My car went there for repairs after I was rear ended. It came back with deep scratches in the paint on both the front driver and passenger side doors.They probably won’t do anything to fix it.
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November 2023 by Sum Lau
Should stay away!I been meaning to express how displeased I was in this location, how I was mistreated by their team. I was unfairly treated, they also lied to us!I had a dent on my front hood, obviously I went to different places to get estimate. Other than two different shop, I actually went to the Gerber on Ogden first, I was treated fairly and they gave me an estimateBecause of the Rt 59 location is closer to me, I scheduled an estimate appointment with the Route 59 location. I had a last min meeting got called into work but didnt want to reschedule so I asked my gf to drop off for estimate, oh boy was I wrong! Upon her dropping off, they somehow found out I already had an estimate with Ogden and told my gf that the Ogden location provided a very nice estimate even tho they could charge more. Told my gf that they will do their best and repair the car according to Ogden estimate.Since the Ogden location estimate was the cheapest I was going to go with them and since the Rt59 location told my gf they would honor the estimate she went with them....Upon my gf telling me she gave permission for them to make the repair, I immediately called them to ensure what she told me were right. They told me the car is already in the shop making repair but make no promise in honoring the Ogden quote! I told them that wasnt what the agent told my gf but he said they never make no promises!I asked the guy to stop and will pick up the car but he told me the work already started and wont releases unless I pay for full!Since I was at work I asked my dad to go but do not talk to them, according to my dad, my car was just sitting inside no one were making any repair(he was outside for 30mins)! When I finally make it there, they were closed my car was inside. I believe they were just afraid I may come drive my car away so even when they were not making the necessary repair they just keep my car insideFew days later, they called me to pick up my car, SURPRISE...they didnt honor the Ogden quote and charged me additional fee. I expressed my displease and even talked to the 'manager' I was told they do not remember making any promises and that I have to pay in order to get my carPlease beware this location is dishonest and would make lies to con their way getting customers!!
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November 2023 by funmilayo adeyinka
My car has been in the shop for 10weeks and counting yet they have refused to provide an estimate of when the repair would be completed choosing instead to say few more weeks, this hasn’t stopped them from indiscriminately increasing my estimate.In their initial estimate they claimed the work was going to take a maximum of 6 weeks, but it is the 10th week and they still can’t give a timeline or stick to the purported one they gave.In typical criminal fashion, can never keep their story straight. I called last week Wednesday, and this was three weeks after paying a visit to their auto shop. I was informed that my car will be painted this Monday(the 2nd of October) and returned by the end of this week. I called today, to ask about the status of my car, and without any ounce of honesty and having forgotten the initial lie, I was told the car will be painted next week Monday by the same person who claimed painting will be done this week and no information on the possible end date of repair.They can’t keep their story straight and their communication skill is abysmal. They only ever called me to give me an update after going physically to the shop and this was a month ago and even the calls were contradictory. A day after my visit, I received a call that the mechanic is done and the car is back in their workshop for body work, the next week Tuesday I received a call from another employee with the same information that my car had just been brought in from the mechanic, and that is the last call I received from them.I have been doing the calling yet their stories are never straight. They never get tired of increasing the cost estimate but they are extremely talented in delaying the work and incapable of providing a repair timeline. Please avoid using their service, you will regret it if you doUpdate: I finally received my car and the body work looks really good to be honest, hence the three star. Communication and timeline could be better though
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May 2023 by Fana Mack
The lack of service surprised me, being as they were recomendnded by my insurance. I was estimated to have a 2-day repair that turned into 8 days because of a part delay. Even though I had been scheduled a month prior I understand delays can happen. However the lack of professionalism from gerber, not once updating me I do not understand. I called after the estimated 2 days to check the progress, and at that time they let me know that a part was just ordered and I could expect at least another 2 days, which ended up being another 4 . After voicing my frustration with the lack of communication the reception desk became very rude, even up until I picked up. This whole experience makes me not want to return if needed or not even recommend, which is sad because the body work looks NEW it looks amazing. But it's not worth dealing with the lack of courtesy when there are multiple body shops in the area.Service: Body & Trim
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March 2023 by Andre Harris
Good service and excellent customer service and this is my second windshield being replaced sense 2019. Good for the price too.
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March 2023 by CPO Sharkey
Their staff and work was superb! They completed the repairs within their quoted time. My only issue was they had to replace a tire, which I wanted kept. I continually made sure they knew about this from the quote to their periodic updates (which were greatly appreciated!) and at pickup. However, since they sent the car to a contractor, they tossed the $350.00 tire...UPDATE: As their reply stated, their GM Jaime did contact me. They offered to try and make it better; due to the tire loss (again, not their fault). We worked it out and I am a 100% satisfied customer!Thank you Gerber!Services: Painting
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March 2023 by Janiece Sanders
I called up there to see if they could fix my reflector on the back of my car and Chay answered the phone and told me i could bring it in for him to look at it. I couldn't get it fixed right at that moment because I kind of came towards the end of business. I came back today and Chay took my car right in and fixed my reflector for me with no problem. I would definitely recommend this place, he is a really cool and professional guy and i would definitely go back! Thanks Chay!Service: Body & Trim
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February 2023 by Vivek K.
do not go there! they will not give you your car in time, quality is poor, bad customer service .Ask your insurance for other options but not this one. I have experienced and want others to not go through the same.
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February 2023 by Diamond Johnson
Chay Saldana did a great job buffing out my scratches from someone side swiping me and the service was fast not even 10 minutes.Service: Body & Trim
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December 2022 by Email
Gerber Collision in Aurora, IL this place is great I know them for years and had my car there to fix a few things and they did amazing job, Kristina, Shay, Mickiney (manager) treatment that I received was awesome, I feel like VIP. Thank you all for the absolutely amazing customer service. 10 stars…
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October 2022 by Jordan L.
My car window was stuck down on a cold Friday with rain in the forecast and an hours drive from home. I happened to see their shop from the road and pulled in hoping for help. Stan and his team immediately responded and was able to get the window pulled up and got me back on the road within 20 mins. It was a quick fix for a more expensive repair (I need a window regulator) but I was sooo happy to be warm and dry. Thank you Stan, Christina, and Shane!
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October 2022 by Luisihnio Neymar
I took my car in a month ago for a front right number fix up, got it back 3days later. It was a quick fix but poorly done and the paint looks like they did it with a brush that is use to paint the walls. Took it back the 2nd time, called on sept 23rd to get an update and was told that it was been worked on, called on sept 27 and the receptionist told me that they “might” have it done by the 30th of sept. Still no call on any updates and I need my vehicle very soon for my baby’s doctor appointment.This place put aftermarket parts that don’t fit well instead of OEM parts.Services: Body & Trim
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October 2022 by Luis Ney
I took my car in a month ago for a front right number fix up, got it back 3days later. It was a quick fix but poorly done and the paint looks like they did it with a brush that is use to paint the walls. Took it back the 2nd time, called on sept 23rd to get an update and was told that it was been worked on, called on sept 27 and the receptionist told me that they “might” have it done by the 30th of sept. Still no call on any updates and I need my vehicle very soon for my baby’s doctor appointment.This place put aftermarket parts that don’t fit well instead of OEM parts.Services: Painting
