Gerber Collision & Glass

Auto Parts, Body Shops, Car Glass Repair
Hours: Gerber Collision & Glass Aurora - 19 S Route 59 is a collision repair shop that offers quality auto body repairs with a National Lifetime Guarantee for as long as the customer owns the vehicle. They work on all makes and models and provide free written estimates. The shop is known for its friendly and helpful staff, including receptionists and technicians who communicate clearly and explain repair processes thoroughly. Customers appreciate their business ethics, honesty, and willingness to go the extra mile, such as advising customers on less costly solutions instead of immediately recommending expensive repairs. Many reviews highlight the team's professionalism, timely service, and the quality of the work completed, often within a few days. Customers express satisfaction with the finished repairs, noting that their vehicles look good after service. The team at Gerber Aurora is also praised for accommodating customer schedules and providing detailed explanations of repairs and invoices. However, some reviewers mention issues with communication and delays. One customer experienced significant delays, with their vehicle in the shop for over ten weeks, and reported inconsistent updates and increasing estimates, which caused frustration. Despite this, the final bodywork was appreciated. Overall, Gerber Collision & Glass Aurora is recognized for delivering good quality repairs and friendly service, though some customers suggest that communication and timeline management could be improved. The shop remains a reliable choice for collision repairs, especially for those valuing good ethics and quality workmanship.

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1. Aurora, Illinois