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April 2024 by M “Tony” Rivera Gutierrez
This place is such a mess lately tbh. It sucks that I see the associates often just chatting and what not. I know in ar it's people, half the time not. No one sweeps this place is the biggest issue. I see dust bunnies that are 2 inches big... at least do that.
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April 2024 by Ahmad S Khan (Khan)
You feel 2- to be at FE21
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January 2024 by Gary Yan
Store is a bit disorganized with racks all over the fitting rooms. I do think they have a reasonably good selection though.My biggest gripe was with one of the cashiers (think his name was David). One of the items I wanted had a missing tag so he went to get help (at least that’s what I thought - he didn’t so much as say that as just walk off). He straight up deserted the counter for 10 minutes while I waited. Other employees were confused too asking where he was.Eventually I had the cashier at the next kiosk help me out and she was able to scan the barcode on the jacket in 20 seconds. I’m glad she came to my assistance but she shouldn’t have needed to. Was a very frustrating experience.
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June 2023 by Jeyadev K
Super good sale. Go and grab a ton
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May 2023 by Venture Lover
Awesome store, great bargains
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April 2023 by Chris Groppi
Their "return policy" is unscrupulous and total bs! I have never heard of an establishment that won't refund your money when you return something till my wife tried to return a shirt one day after she bought it in which it still had the tags attached and we had the original receipt and was told they would only refund this to store credit and that they never refund to the original method of payment no matter what.Very bad business practice...
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December 2022 by M
The rudest and slowest manager. She has a nasty attitude. Also fitting rooms are always closed because of the mess they have. They don’t even have a sign posted, they just put racks in front of it.
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November 2022 by Eve Pul
Apparently there are some Forever 21s that are so image conscious that when I called to ask if they had my size they said, "Yeah. We don't carry any plus sizes. That's not really our image."So if you are in IL do NOT go to the store in Fox Valley.
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July 2022 by Anabel Faith
I went to return a top I had bought which was ($15) I didn’t have the receipt. The girl explained I could make an exchange instead. She told me the shirt I originally bought was on clearance for $5 now, so that’s the value It had for an exchange. I had a clearance item I wanted to buy which was ($5). The deal they have going on is buy one clearance item get one free. So I asked “can I grab another item then since the deal is buy one get one free” she replied “um no that’s not how this is gonna work”The deal they had going on was buy one get one free. The girl was being very and was honestly to lazy to let me go grab another item. Very upsetting. This store is also covered in dirt and filth.
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June 2022 by Andrea Qualls
Don't have options for plus size like they use too
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December 2021 by Debra McIntyre
Kind of pricey however they do have clearance racks. Nice variety of clothes for teens and young adults.
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December 2021 by John Nayback
Just got gift cards for granddaughter. Staff very helpful
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August 2021 by Cornelious The third
I love the store, good that they offer afterpay, great selection in variety of clothes.
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July 2021 by Kim Amideo
Great selection of merchandise and nice clearance section. I bought amazing skirt that I received many compliments on as well as 2 tops that matched.
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July 2021 by Cheryl Bell
My niece was just looking. Her birthday's in a few days and that's her favorite spot. A young lady was very helpful and offered assistance if we needed.
