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June 2024 by Sonia Jimenez
Staff is super helpful, very friendly. Have awesome deals and a variety of selections.
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May 2024 by Elsa Montano
Love this place. Staff is always friendly and super helpful. Great place for your workout needs!! Highly recommended.
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April 2024 by david
Such a great experience! Matt was amazing. Very welcoming, honest, and no pressure. We purchased an upright bike as well plates weights) for our basement gym. If your looking for great price, knowledge, and no hassle, the Aurora location is the place to go to.
Thank you again Matt!
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July 2023 by Dave Z.
Brittney was amazing with my out of state order. So kind and knowledgeable. So glad we always shop here with a manager like her.
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July 2023 by Darren Nickerson
Awesome store! Matt is the best!
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June 2023 by Mindy Albrecht
This review is long overdue. My husband and I bought a functional trainer for our home in January. All employees are super nice and helpful without being overbearing. They are also easy to talk to if there's any issues. We always go to fitness factory in Aurora for equipment.
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March 2023 by George Middlemist
I worked with Matt and Dave to build out my basement to be a workout room. They were professional and very knowledgeable. They got me what I needed to have effective and safe workouts. I absolutely love all the equipment. If you’re looking to get a home gym, I cannot recommend this team strongly enough!
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March 2023 by Deb B
Initially service was great, knowledgeable and friendly staff. Purchased a treadmill and scheduled treadmill for delivery. Received a call from the delivery company the day of delivery that the warehouse couldn’t find my treadmill. I attempted to call the store for 2 days, leaving messages with no return calls only to finally learn the treadmill is out of stock with no hopes of restocking. They didn’t apologize for the issue or offer any remediation.
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January 2023 by M. Ingram
Picked up a hack squat leg press combo machine from the Aurora location. Matthew the manager was great. Helped me understand the machine and the transition between the hack squat and leg press. Really nice no pressure sales environment. Also had delivery and set up/installation completed in 48 hours. Great service from the Fitness Factory team.
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January 2023 by Kimberly Carlson Orosco
They have everything you need to get fit. Ask for Matt! He’s extremely knowledgeable and super friendly!!
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October 2022 by Hristo Hristov
AMAZING CUSTOMER SERVICE Matt, Dave and the rest of the Fitness Factory crew continuously blow my mind with their high level customer support. Buy all your stuff from them, you will love it
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September 2022 by Hristo H.
AMAZING CUSTOMER SERVICE Matt, Dave and the rest of the Fitness Factory crew continuously blow my mind with their high level customer support. Buy all your stuff from them, you will love it
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September 2022 by John Ambrose
Fitness Factory advertised online that they had steel weight plates on sale for $0.80/lb for pickup or delivery. I made sure that I was there when they opened at 11am on Sunday to ensure I could grab as many as possible. I showed up and enquired seeing that they had eleven 45lb plates and a bunch of other denominations. I was informed the ones that were actually on sale was from a different manufacturer they used during the pandemic and all that was left from that lot was a single 35lb plate. He said that advertisement should have been taken down along time ago as it is misleading. Well that was a wasted 2 hour round trip. Phone first I guess but with grabbing deals in plates that's also a good way to miss a deal.Ive spent quite a few thousand dollars at Fitness Factory in the past but definitely would recommend sticking to Titan Fitness and ordering online for more affordable and far better quality equipment. Was just hoping for a deal but if it sounds too good to be true.....
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July 2022 by Michael Yacko
Friendly People to Help, Clean Easy to get to
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July 2022 by Chad BOWER
Great customer service and pricing
