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January 2024 by Cheryl Maples
Excellent customer service! Very friendly staff! I had a 9 am appointment and was out by 10 am. Highly recommended!
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January 2024 by Kaz
I don’t enjoy having to need my car serviced outside of the routine oil change because like anybody, I hate spending money! However, I feel comforted going to Firestone because I they are always friendly and approachable! They feel like a knowledgeable brother to me. They keep a record of the work they do on my car and give me a history printout of all they do. My car is always in tip top shape. Firestone never fail to deliver and they are always on time!
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January 2024 by Diedrea Smith
Manager and team were very helpful I came to the location thinking I needed brake pad and didn't I was told my battery needed replacement so I ok them to replace the battery.
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January 2024 by Nagarajan Krishnamurthy
Worst service. Last week I left my car for general service to verify before taking for vacation, they have checked and told suggestions like oil change, tire change. I left my car 3 days back for oil change and they told there was small oil leakage while I take my car back. I asked, during last inspection you have not informed oil leakage and how come sudden leakage. They have informed we could not noticed that time. Then I took my car to other service center and they identified the issue due to the oil change by Firestone has caused the oil leakage and showed the photo as well. I shared the same to Firestone and they did not agree with that. I have spent money again to fix the issue caused by Firestone from other service center. Very worst.
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November 2023 by Nicole Burlingame
I was HIGHLY impressed with this place when I was there the other day. The new GM (I think his name is Josh, or something like that) is really awesome and easy to talk to. He's great at explaining things in a way that I understood, and I could tell that he and his team really took the time to make sure the job got done right! I had been going to a "fancy" place for my oil changes, and Josh was able to show me that they had been doing something that caused the plug on my oil thing to become basically un-usable. Even though they had to order the part, I didn't notice an unusually long wait time AT ALL! Another thing I noticed and appreciated was that they kept the remote for the waiting room TV on the table in the waiting room so anyone could change the channel if they wanted to watch something different! I know its strange, but that made a huge impression on me! The crew members that I observed were all super friendly and knowledgable and even though the drive was a bit further than I am used to, I will definitely be going back there for anything I need in the future!
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November 2023 by Jayla
Trust me, there are better, more affordable mechanics out there. If you have a car issue that is not something basic then don't take your car to them. They're only good for oil changes and tires, nothing else. Don't waste your time or money.
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November 2023 by Alyssa Hargrave
Negative stars only. The last 3 days was hearing a loud whining noise coming from around the engine areea. Took my care to a more trusted Firestone by my mom's house. They properly diagnosed my car. However, this Firestone location caused $1500 worth of damage after placing a new alternator in my car back in July and not properly tightening up the bolts. The alternator that this location put in damaged my water pump over the last couple months and now I have to get a whole new water pump system. From the area district manager all the way down to the techs they are not trustworthy at this location. They talk the talk, charge you an arm and a leg for repairs and labor and you still find yourself needing repairs on what they "repaired" or something near what they "repaired". This is a new repair I need that should not have happened if they properly did their job. Staying far away and coorporate needs to step in and do something about this location. The only good employee at this location is Charles, everyone else is below subpar. Glad my car is at a more trustworthy location who know how to do their job.
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November 2023 by Liston F
Piss poor customer service, terrible communication. Making an appointment online is useless. Been coming to this location for almost 2 years, every visit is like pulling teeth. Three consecutive days trying to get my brakes fixed, having to spend over 4 hours with little to no communication.
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November 2023 by Miguel venegas
Awesome customer service! Very knowledgeable staff. Great place to bring your car in for service
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October 2023 by Beshara Omar
Ryan was amazing and squeezed me in to get my lug nuts replaced quickly!!! Awesome service!!Service: Tires
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August 2023 by marshawn henderson
Firestone service was top notch!!! They advised me of my vehicle's condition as well as substandard repairs that were previously made. I will be taking my vehicle for future maintenance.
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August 2023 by Sateesh Kumar Chakilam
This location is such a Trash and I would rate it at Negative or less than that , they don't respond to calls or keep us update on the progress of work , I left my car to have my AC checked and inspite of me calling few times they did not even let me the status and progress and also they charged 2k around same time last year on AC repairs replacing it with new compressor and I have barely used AC after that now they are quoting to get same work done again , even last year I had to take it back the very next day as the AC was not working after repairs now I doubt if they even did all the replacements/repairs that they billed forService: Air conditioning
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August 2023 by Jake T.
Have gone here the past two times I need routine maintenance on my car. Kevin saved me money on maintenance and the service has been good, so I'll keep coming back.
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July 2023 by Nun Ya
Very satisfied with the services this Firestone provided. I believe the gentleman's name was Israel, He was very helpful and provided great service in a timely manner! Will for sure recommend this place.
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July 2023 by Cezrick Malone
I had alot of problems with my buick enclave i took it to Firestone on E new york st in Aurora, Kevin was the man who took good care of me with no problems told me not to worry fix my buick in sent me on my way .....
