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April 2024 by M Knight
We reserved a truck on line. Went to collect it and we’re told there were none available. Told we had had a call to let us know. This was not the case. Poor communication. Caused massive issues with our move as a consequence. Very disappointing.
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November 2023 by Julia Demos
Alexis really knows her staff! I needed to purchase a vehicle and she referred me to Malissa at a sister location. I couldn't have asked for a better fit! Alexis matched us perfectly. Alexis knew I was nervous, the situation i was in, and made me feel at ease letting me know she reach out and have someone call me. I am so thankful that Enterprise works together the way they do. They really do care about their customers like family. Thank you Alexis!!
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November 2023 by Alexis Dias
this location has some of the best people!! They REALLY care about their customers!
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September 2023 by Mary Brubaker
Don't count on getting a truck once you make a reservation!I reserved a truck 7 weeks in advance of our move (over the phone) and was called TWO DAYS before we were to pick up the truck and was told that they didn't have one for us! They said we could call other enterprise locations to see if there were any available. Terrible customer service!
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July 2023 by Bryan Gray
This Aurora location is a must rent from!!!! Thee best service I’d ever received from a rental place by far!!!!!!!!Alexis, Donnie, & Jack are class A workers!!!!!! They are the true definition of Great Customer Service!!!!!
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April 2023 by Brendan Alexander
The employees and management are always great here.
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March 2022 by Mindy Gonzalez
Called last night to set up a reservation. We got a call the next morning that there was no such truck on there lot. We needed a truck for a job as ours is in the shop. Tried explaining to the gentleman on the phone to see if there was anything else he could do or refer us to another location. Just said No sort and Was not helpful at all!
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August 2021 by Charles Webber
Murphy was great to deal with, the truck was immaculate, powerful, well outfitted, and just beautiful to look at... Price was better then expected, over mileage charge is the best around. Will absolutely be back for all my rental needs, and will recommend to anyone looking...
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May 2021 by Jeremy buchmeier
They charged my card $5,500 after I turn the trucks in! A fraudulent charge, they robbed me!!! Tom the manager is a crook and tho he's not there anymore I recommend you don't do business with these people
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May 2021 by Jay Ruby
Truck was newer, clean , ran good , good customer service
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January 2021 by Antonio Buccieri
Great business and fantastic people at this location! The manager (Tom) is great to work with always makes sure customer is taken care of!
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September 2020 by Margie Baker
Very friendly and helpful staff. But truck was extremely dirty! Had to take 2 hours out of my day to clean and vacuum. So much for sanitizing after every use, or having my health in their best interest! Also very abused truck dents everywhere. Not what I have experienced in the past with this company.
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March 2020 by Frank V.
We needed a truck and enterprise came through in the clutch with the truck needed. I called ahead and the phone was immediately answered. The sales rep answered all my questions while being patient. Once I arrived I was greeted with a smile. The whole process was smooth and stress free. The sales rep walked me to the truck and inspected the truck with me. The overall experience was great. Truck ran smooth. We will be back. Thanks team Enterprise
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February 2020 by Ron C.
We needed a truck to pull a trailer to Texas. Did not like the options at U-Haul or other similar companies. Worked with Enterprise Truck Rental - the East Dundee, Illinois location. Matt Clarkson knew the equipment they rent, offered me choices, let me know the costs up front. Upon return - the charges were exactly what I had been told prior to rental. The vehicle was new, well equipped to pull and a comfortable ride. Don't go anywhere else for truck or moving rentals. Knowledgeable and trustworthy.
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January 2020 by Ben
We had a big move to do and Uhaul totally screwed us over (huge surprise). Came here, and the service Tom provided was excellent. The price was very reasonable, and the truck was almost new and in perfect condition. I can't think of any way the experience could've been better. I highly recommend this place for any truck rental.
