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November 2023 by K Garcia
Don't waste your time. I was told none of my clothes were accepted because they were "well loved" but they all had tags on them still, I just wanted to get rid of what I hadn't worn before moving. I pointed that out and the staff that handed the bag back to me just shrugged and said that they were busy. I'm not sure they even looked through the bag. Everything was still folded the same way.
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October 2023 by Susan Horbacz
I was disappointed more of my clothes I brought in were not taken. Store is too packed with merchandise.
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September 2023 by Jenine Zaleski
Don’t waste your time.Negative vibeAlso, employees are crabby!
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September 2023 by Kori O.
I absolutely love this store!! The prices are amazing! The sales are strong. The clothes are in great shape. Everything is authenticated. It's hard to shop elsewhere. If you have not checked this store out you are really missing out! Free People, Lululemon, Kate Spade, coach, LV, Fendi, and on and on ! Desiree one of the associates was so helpful and cheerful. My friend amd I spend hours just shopping and Desiree was patient and fun with us! Made the experience even better. Thank you Desiree!
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August 2023 by anne attu
The women here are disgustingly rude, ignorant, and disrespectful. They will literally laugh in your face. When they tell you that you’ll get a text when the items have been looked through, no text comes through. When I brought this to their attention, they did not care and became increasingly rude. NEVER EVER GO HERE! Disgraceful human beings. Woman at the front with high pitched voice who giggles constantly laughed after asking how to pronounce a young Asian woman’s last name.
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July 2023 by Michele G
I have been going to this store for years! I always find something while shopping. They have beautiful clothes, some with the tags still on, brand new. The prices are so reasonable, I honestly won’t shop anywhere else for clothes.The manager, Mandy is super friendly, yet professional, welcoming and knowledgeable. She always makes it a pleasant experience when I shop.The rest of the staff are friendly and helpful as well.I would highly recommend shopping at this store. It’s a little hidden gem that is worth checking out!
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July 2023 by Daniela House
I have been going here for years and found a lot of great items but lately there has been a steep decline. Although they are very selective when taking clothes, it does not really show on the racks. Items are by now often way over priced. Many changes in employees and management have definitely affected quality and style of items. It feels like a cheap thrift shop now, which is sad.
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July 2023 by Cindy Rogneby
This store is a joke. How are you going to offer $6-ish dollars for a pair of BRAND NEW Doc Martens?! Sellers BEWARE.
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July 2023 by Ann G
Hi,I sold my clothes here and I looked around to find some really great pieces! I was very impressed. The store manager is so kind & positive. She was so helpful! I will definitely become a new regular.Thanks!
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June 2023 by Lily DeJong
I have shopped at clothes mentor across country and this location is by far the MOST disappointing one. I brought in items for sale and was told an item will need authentication prior to extending offer. I then got a message from the store the NEXT day which I replied right away followed by two phone calls to the store with no one answer. So i decided to wait patiently and nothing (not a phone call or a text message) came through.When I visited the store again i was told they dont have the item anymore and its the store policy and as a customer i should just understand. "we follow the store policy and there is nothing left for this conversation" is what the manager repeatedly said. I was in shock as it was a valuable luxury item they decided to "donate" WITHOUT contacting me first. furthermore, i was just shocked by how they treat customers in general.This particular store has gone through multiple management changes in the past year and has gone down hill rapidly but THIS level of ignorance and unprofessionalism has reached a point that all buyers and sellers should be aware. A shirt was wrongfully "donated"' under their procession and no solution/apology/explanation is given. BE AWARE.
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June 2023 by COOL BREEZE
THEY PAY GOOD ON GENTLY USED PRODUCTS
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May 2023 by Steph Blus
Trying to sell clothes here is impossible. I had a variety of clothes the last 2 times I tried selling here and all they took was my 1 never used amazon backpack when i had things such as a 3 month old amazon midi skirt, to formal dresses to other clothing that would be good for work. I've tried time and time again to offer my used clothing to sell and its disappointing that they won't even try to take at least 1 item. I'm not sure where else to take my clothes to try and sell them. Their customer service has been average.
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May 2023 by JOHN FELSENTHAL
I gave this shop more than one chance and both times I was met with terrible customer service. The employees are very rude and don't care to make light of the situation. I recommend going to the locations in crest hill or villa park, much better owners there.
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November 2022 by Mia McNeil
This is a place that's kind of like a diamond in the rough when you need to find something inexpensive definitely the place to go got a great pair of shoes for a little to nothing
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November 2022 by Tasha C.
I can say this store including Plato's closet are bias based on my observation. I know this to be true because I have a young relative that use to work for them and they are bias based on who they buy from. Some will buy their friends merchandise.... you can take a bag full of name brand - some with tags and they will give you basically pennies and or not take at all. If you take on a Friday or weekend they will pass on your clothes almost every time etc. Also depending on your location where you go determines as well. I find them and Plato's closest to be interesting and a waste of time. oh and not to mention the babies store Once Upon A Time. Your better selling your own things. I understand the money and marketing strategy but hummmm is all I can say.
