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October 2023 by Michelle Y.
Great experience. Had front and rear brakes done (pads and rotors). Price was less than what the dealer was going to charge. Making the appointment was super easy. They provided shuttle service to my home and picked me up when the car was ready. Service Advisors were excellent. Facility was very clean, waiting area/lobby was very nice. Everyone I encountered was courteous, professional and knowledgeable. Car is running great. Would definitely recommend if you're looking for "Dealership Style" automotive care without paying dealership prices.
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September 2023 by Sylina W.
Great, Friendly service and staff! Mike was wonderful in explaining my options with scheduling service. I also appreciate being provided a electronic version of the service provided. I will definitely return I had brake, rotor and oil change. I was able to wait for my vehicle.
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September 2023 by Byron Dumas
Looking for honest mechanics? Look no further. Christian Brothers to the rescue! I dropped the car off Monday, they gave me my first ever courtesy ride home. They picked me up and had my car ready Tuesday afternoon. The service is courteous and stellar all the way around. What more can you ask for? Even their waiting room is extraordinarily comfortable and pleasant. I’d give them 10 Stars if I could.
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September 2023 by Ingrid Edwards
I can honestly say. This establishment is very professional, honest warm welcome when you enter. Very clean, pricing not so bad. I thought I had to pay for a diagnosis of my van when he told me that there was no charge I couldn’t believe it. Don’t too many establishments give you a free diagnosis for your vehicle.
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September 2023 by Sellie Viser III
I chose this place based on reviews and recommendations from my brother and mother. I ended up very disappointed in the end. Made an appointment weeks ago for 9/11/23 7:30 am, dropped car off overnight. I not only didn’t get the car in at 7:30, I called around 11:30 am for status, vehicle had not been pulled in for inspection yet. Was told that they only had 1 tech on duty, they would get it in. I called again at 1:30 pm, car was being pulled in. I wanted them to go over my concerns I had listed and to call car warranty for services covered. No reply til I called at 4:00 pm, and was told they had emailed the car warranty company. I called the car warranty company to see if they received anything, they said no. I was given number they could call. I called them back ( CBro.) and gave the number for them to call. Once I did that I got my estimate of repairs less than 30 minutes. I’m disappointed in the wait for my car to be seen,despite having an appointment. Then the lack of knowledge to call car warranty company for covered repairs. When I asked them would they be able to do repairs the next day , since I was traveling back home . Was told there was no guarantee. So I basically could have had my car looked at back in Champaign, where I’m from instead of wasting a whole day. Also was told they were waiting on me to provide car warranty number and contract number which was why vehicle wasn’t pulled in til later that day. They were first supposed to inspect vehicle for my concerns, so that didn’t add up. Overall will not frequent this particular establishment again. And lastly I put in the notes I needed a wire replaced for the headlight that was out. They obviously didn’t look at that because my quote was to replacing the whole head lamp and bulb. Which I didn’t need. I might be 1 out if 100 that had a bad experience with Christian Brothers Aurora. Would of liked a courtesy call letting me know they were understaffed as well. Also lack of discounts for repairs was a huge disappointment.Service: Vehicle Inspection
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August 2023 by Patti A.
I would not recommend the facility on New York street. They are not honest, do not communicate in a timely fashion, and not trustworthy. They only nice thing I can say about this place is the waiting room is clean.
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July 2023 by Tiffany McGuire
I am here, and customer service is great and they are very helpful. I usually have my husband with me. I just wanted the basic looked at for my car. And they explained everything to me. They did not rush at all. Very comfortable lobby. Very relaxing ! I will be coming here to get it fix.
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July 2023 by Michael Quando
How can you not take advantage of the shuttle service when having your vehicle serviced here! My usual European car care facility could do my brakes but said it might be awhile! So knowing Christian Brothers from other family vehicles serviced here, I figured I’d share the wealth and have another garage take a look at my brakes! And Voila’ they were within $25 of my Euro Guy so now I have “2 Go To Auto Shops”! Ken Was Most Accommodating When It Came To Me Needing Round Trip Transportation On The Drop Off And Pick Up Of My VW! Thanks Again To Ken, Mike And The Entire Staff At Christian Brothers Automotive, A True Team Effort.Service: Brakes
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July 2023 by Imsulen Jamir
Great service, quality work and they truly keep your best interest at heart! I have been referring these guys to everyone who needs any auto work done.Service: General repairs & maintenance
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July 2023 by Gwen Upshaw
They were on time, friendly and did a great job on my vehicle, I was even sent pictures of the issues they reported! The office was clean and I felt the charges were reasonable. I’ll be going back there rather than Napleton’s!Service: Oil change
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July 2023 by Raymond Mclean
Excellent... truly a great establishment.. everyone there was personable in making sure you understood what was wrong with your vehicle and then telling what's needed as a priority. They gave me a good estimate for my repair, then realized my vehicle needed a special part,more expensive,..so management advised me of the difference ,and it was a major price change, and actually gave me a good deal on the repair,the best repair business I've been to in years....will definitely be there for you. They are honest and trulydedicated. And offered shuttle home and pickup..the best!!THANK YOU CHRISTIAN BROTHERS
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July 2023 by Bruce Mitchell
Good afternoon I have spent two days at Christian Brothers Automotive I'm very happy to say they got my car up and running they are very good and honest people are very good team of workers and take great pride in customer service I'm a very happy customer I just found me a new home to take my car to in the future I'm done with the Giant shops I'm going here from now on so please save ur self some money and take ur car here U won't go anywhere else I promise u that. It's clean and friendly and they will make u feel right at home.
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June 2023 by Maureen Juhas
Mike, Ken and the entire Team at Christian Brothers helped us to determine whether a car we were looking to buy was sound mechanically. Gave us peace of mind. We will bring the car there for any service issues whatsoever. Christian Brothers is like family!Service: Vehicle Inspection
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June 2023 by Jerria D
Excellent customer service, they provided a free estimate & we're able to get me in the same day. Provided a shuttle ride from the shop to my house & when my car was ready they picked me up. Good old fashion customer service that is rare today. Highly recommend.
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June 2023 by Andrew Anderson
Could not recommend more highly. Excellent service - just great. Able to translate my awful explanation of what’s happening to my car and get me back on the road. Not to mention the boss of the shop stayed late to help me pick up after hours.You won’t be disappointed by trusting these guys.
