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April 2024 by Rich KR
For this brand, the service in this location is very good and, most importantly, honest in serving food. And the food itself is good.
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March 2024 by Nicholle L
The two girls working Sunday afternoon would constantly walk away while helping customers. They would put some food in the bowl, walk to the back to stand and talk, drink something and then after 2 minutes go back to the customer. I ordered on the app and the food was over 10 minutes later than estimated time. I couldn't even tell what all the guys were doing, but they were moving quickly from the front to the back and cutting up food. One guy with glasses was very nice, he was jumping around everywhere from online orders to stocking and helping customers front facing. The two girls constantly walked away, didn't seem like they were restocking things until it was already gone and too late, and a girl in a gray hoodie gave a customer attitude when a comment was made about how long the online order took for her. The workload does not look like it was evenly distributed throughout everyone. Our food was cold by the time we got it, we won't be coming back to this location. Which I know the employees won't care, but for anyone who reads this paragraph, they will ?Editing to add, every single table was dirty. I had to clean one off for myself and my boyfriend.
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March 2024 by Sue Ortiz
I ordered a bowl and a burrito for 11:10 pickup. It took 40 minutes after my pickup time for my order to be ready. Yall need to get it together!
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March 2024 by Cesar Escarcega
Horrible experience. The manager said that my bowl was terrible because the guy is learning. Even she got an attitude. I was planning on taking two more bowls for my family but never mind. They are learning but they learned good to charge you for a bad service.
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March 2024 by Dakota Duval
Got food
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March 2024 by angelperodiablo Mtz
Good place but only one or maby two people serving at lunch time. They can't make it right with the tortilla chips, no good!
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March 2024 by L B
Whenever the Orchard Rd location messes up my order or tries to unnecessarily charge me extra, I come here to vent and get better quality food. Great experience here and will go here from now on.
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February 2024 by dhrumil zaveri
Lamé service. Food was running out. Employees were not friendly. Never recommended to anyone to stop at this proper location. I would give negative ratings if there is an option for it!!
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February 2024 by CID The Science Kidd
Food and service is great chicken was really
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January 2024 by Manjula Shah
worst experience. our baby is allergic to meat and we specifically asked them to not put it. somehow there was a piece of meat in it and when we informed them the guy at the counter instead of accepting started smiling foolishly. the staff was not helping either. moreover, some other Mexican guy (customer only) interfered and made more mess of a situation. The staff should have stopped him as we were only discussing the situation. Irresponsible of them on how they handled it and apparently the guy at the counter has no ownership of his actions. you should fire him if they are too childish to laugh rather than listen. Terrible! you should train more on soft skills and basic manners.
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December 2023 by Alexander Trotter
Went in to get a burrito, asked for no rice no beans.Lady looks at me and says okayyy? So double steak?I said no, regular steak.A few seconds after she does my “regular burrito” I told her I’d like a bowl instead.She rolls her eyes and says, “did you forget you wanted a bowl?”Which I replied, no I didn’t forget? And so she asked again, “did you forget the bowl part?” And I said, “I did not forget anything, I just changed my mind.”She was very rude about it and acted like I had her make an entire burrito, wrapped it up, paid for it, and came back and said I wanted a bowl.Really wasn’t that inconvenient but she was very rude and this will be the last time I come here even though I’m a regular.Can’t stand rude service.Time was around noon as well.
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December 2023 by Gabrielle Holt
Need to work on communication with customers when servicing! Some Food items are always empty, cold or warm, or a 20min wait??? This location needs to do better!!!!
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December 2023 by Youbeen4 Youbeen4
Went to order a chicken bowl but the chicken looked dry and unappetizing so I decided on asada steak , next morning had bad indigestion throughout the day.Can’t recommend this place and will not be back!
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December 2023 by Santosh Basapur
This Kirk road location is amazing. Quick service and fresh food.
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December 2023 by Jazmin Hernandez
Worst chipotle location ever. Food quality is poor, it’s rather the food is over cooked, not seasoned correctly, or too much salt. The service is poor. And when you have an issue with your order and try to reach out to the store, they never answers the phone.
