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November 2023 by Ranadeep Kumar Ravilla
Staff need to be understanding and little more friendly
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November 2023 by Anirudh P.
My recent visit to Chase Bank to open a new checking account left me with mixed feelings, resulting in a 3-star rating. Despite being the only ones waiting, the wait time was surprisingly high. It took around 45 minutes before we were called by a banking specialist, which felt disproportionate to the lack of any other customers waiting to be serviced at the reception. Once we were finally attended to, the process of opening the new Chase Checking Account was relatively straightforward. The banking specialist efficiently guided us through the necessary steps. A notable drawback is the parking situation at this particular Chase Bank branch. Situated in the busy area of Fox Valley Mall, the parking lot is consistently almost full, creating challenges for customers. Navigating through the lot often feels like off-roading, adding an unnecessary layer of inconvenience to the overall banking experience.
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July 2023 by Dmytro Feshchenko
Carl was super nice and helpful
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July 2023 by Victor Lupascu
Esperanza ia the best banker! Thanks a lot!!!
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June 2023 by Dani Berg
This place is such a joke. I have been doing something that should be so simple. Having my accounts put into a trust. They keep dropping the ball again and again and again. And there is no way for them. Not me. Them. To call their legal department to check on a status or if paperwork has been received. It all has to be done through email which is not getting done. At the moment the bank has no manager because they're on leave. Someone in training to be a manager is also apparently not ready to take over so there is no one that can help. They simply told me to go to another branch. Do Chase banks not communicate with each other? When I happen to mention some issues with Chase on Facebook most everybody asked what in the heck I was doing with Chase. Not cool guys. You have an important job and you're not doing it.
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June 2022 by David Zahn
Friendly tellers at the drive-through and a couple lanes for ATMs. There is also one ATM or two in the vestibule that is open 24 hours and even accepts cash.
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April 2022 by Наталья K
Thank you so much to the stuff of this location a specially to Sam Alam.
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February 2022 by Zuly Gonzalez
Very well taken care off, assited quickly by a very nice lady.
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January 2022 by baek lee
They serve based on what customer do not based on order of requestsThe manager said that I didn’t do the credit card so he put me in the other banker and he started taking care of another customer who came after me
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January 2022 by Serghei Mniov
Thank you Bryan lasky, a good specialist, knows his job. Helped and solved my question, thanks to him.
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December 2021 by Tim Nitsch
Chase is the detriment to all small business. They have locked my account twice today for making wire transfers into my account. I have spent a total of 4 hours on hold today for “security holds” they arbitrarily put on my account. This will KILL your business!!!!! These are crooks!!!’ Stay away!!
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October 2021 by Lupe Ramirez
Julie helped me out and she was attentive, kind, and easy to speak with. We finished everything that I needed to get done in less than 15 minutes. She also provided her contact information so I could receive further assistance from her if needed.Would definitely recommend her for your banking needs!
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September 2021 by RafaSsasa
Plenty of lanes open and atms, also the employees knew what they were doing. And the employees were very friendly.
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September 2021 by Denise Matuzak
Wonderful customer service- helped set up teen bank accounts.
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August 2021 by Aparna Khare
Really humble employees. Great experience