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December 2023 by David M.
Cannot deliver what product they promiseRude manager hung up on me Terrible customer service
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November 2023 by Jaime Aguilera
Amy and her manager Jerry are very personable, friendly and knowledgeable about their products. Amy took the time to answer all of our questions. She was the first person who greeted us and asked how she can help. Great eye contact and smile.Thank you for all your help.
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November 2023 by Melinda
Jackie was extremely helpful and patient with us. We were very undecided in a color choice and she really let us take our time in making a decision. She explained many options of delivery, extra coverage, and wear and tear. Thank you Jackie you were a pleasure to work with.
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November 2023 by Niomie Casey
Furniture shopping is most often a dreaded task. What makes it a lot easier is pairing up with a salesperson who envisions your style and can put together a full room just like you imagined. We had the pleasure of working with Karen R at the Aurora store, and she delivered on her promise of helping us decide on pieces that worked for us. Her guidance was effortless, yet she was attentive to what suited our style and comfort. She captures your personality and builds off of that to help create a space that is in sync with you. She definitely understood the assignment. For this reason, I highly recommend asking for her on your next furniture search. A-Mazing!!??
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November 2023 by Liam Wood
1) Sales staff leaves you alone to browse and only if you make eye contact do they approach to answer questions or help you.2) the selection is both broad & deep but it is also current. The piece I bought from Bob’s was a beautiful sofa. Sofa had an iPhone charger but get this, it was a wireless ring charger which was only released about 18 months ago. When I looked for sofa’s at competing stores, their selections only had wired phone charging which told me I was looking at couches that were 3yrs old or older. Furthermore, Bob’s had many styles to consider, so…3) I got exactly the couch I wanted.
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October 2023 by Coreice Rogers
Jackie at the Aurora location was our sales rep and she was phenomenal to say the least. My husband and I was shopping for a king size mattress set plus a twin XL mattress set for our son. Jackie helped us stay within our price range and made the purchase experience painless. I will recommend Bob’s Furniture to friends & family for sure.
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September 2023 by L
Great atmosphere from the moment we walked in. No hard sales attack when you walk in or there looking. Everyone is friendly, says hello. Our Guest Experience Specialist Jackie was wonderful. She listened to what we were looking for, provided feedback and very knowledgeable. Great experience, looking forward to our delivery.
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September 2023 by Jon G
The buying process was very easy. Maxx was fantastic and really easy to work with. Low pressure, knowledgeable and extremely pleasant, we will definitely go looking for her again next time we need furniture.. The manager is a nice guy, easy to find because he could be Dave Grohl’s stunt double. Buying process was smooth and pleasant.The delivery was great. They came earlier than was expected and installation took under 10 minutes. The guys were great and effective. The delivery tracking on the website is super helpful.Thanks for the smooth purchase.
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September 2023 by Christina Pagonis
Over all a good experience so far!Eden the sales girl was absolutely wonderful, professional and explained everything and was very patient while we looked around at everything.We went back a few days later to make our purchase and Eden and the Manager Jerry helped us in a quick painless process.Over all great service.We can't wait for the delivery ?
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September 2023 by Jynette Brown (Jyn)
I knew what I wanted going in but Oscar encouraged me to walk around and check other options to be sure. He was very personable and efficient. The store manager was very nice as well. Highly recommend this location. Great prices for decent quality furniture!
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September 2023 by Ashwini Raghuram
This is our first time shopping at Bob’s and we were pleasantly surprised with the selection. Our store expert was Jackie and she was phenomenal - patient with all our questions , guiding us based on our needs and very friendly. We are happy we gave Bob’s a try and we found what we were looking for there.
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August 2023 by Aja Johnson
My visit to the Aurora store was magnificent. Customer service was phenomenal. Finance department was also excellent. I was in and out within an hour. Very knowledgeable about the furniture and both departments were patient with me. I will definitely be back!
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August 2023 by Janice Wald Friedman
We had a very positive experience dealing with our sales associate, Eden. For someone who has been with the company only a few short months, she is extremely knowledgeable and helpful. She greeted us near the door and asked if we wanted to browse or if we wanted help. When I told her we just wanted to browse, she left us alone until I had some questions for her. I thought she must have been with the company for several years, but she has only been there since April. I highly recommend looking for Eden when shopping at Bob's Discount Furniture!
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July 2023 by Big T
Yony was awesome throughout the entire experience! Not once did my wife and I feel pressured and we spent almost two hours there testing out furniture especially all of their recliners. When it came down to business, Yony answered all of our questions and was very informative. I can’t wait for my recliner to be delivered! Much appreciated Sir!
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July 2023 by TJ Loan
I was ablentonwalk the whole store without a salesman bothering me until I approached him. I had several questions and Yani was able to help with everything. I had also found a piece of furniture that was drastically reduced in price and checked the entire piece out and determined there was nothing wrong with it so I said I would take it home from there at that price. Nevermind that it wasn't what I wanted or needed but it was a great price. Yani said he needed to double check with a manager before he would agree to the sale. He returned quickly and said that his manager took responsibility for the inaccurate pricing and that I could purchase it for $74.50. Then Yani and I walked the store together and chatted about things and found what I was searching for at a good price. He was very patient and helpful with all of his knowledge. Also, I know Im not spelling his name correctly but when he spelled it for me, I believe it was Jonne. Yes, Bob's is a discount furniture store, but they have something for everyone. I plan to return at a later date for sure.
