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November 2023 by Sabrina H
Erik was super helpful after I went to another location on Orchard in Aurora that was terrible (they left me with no working phone and did something strange to my account.. don’t go to the orchard rd location!) Thank you Erik for helping me have a phone that works and knowing what you’re doing!
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November 2023 by Nico M.
extremely rude service don't come here unless you want to be yelled at over the phone for a simple question.... unprofessional disrespectful nastiness from the young lady on the phone
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October 2023 by Madeline Saunders
I highly suggest coming to this location. Chanel was extremely helpful and kind throughout the process of getting a new phone. She communicated each phone and its features, and helped with the set-up process once I got the phone. I am highly impressed and would recommend coming to this location.
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October 2023 by John Palmer MD
I recently purchased an IPhone 15 Pro at the Aurora Kirk Rd store.Ricardo (the store manager) was very professional, knowledgeable, and tried very hard to save me as much money as possible. He was excellent 5 years ago and is the same today.Kudos to Ricardo and his staff.
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September 2023 by Raul Luna
Went in to switch over from TMobile. Erick was extremely helpful and very knowledgeable. My husband and I ended up leaving the strore with two top of the line phones and a lot of savings. Whatever salary you're paying Erick, double it.
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July 2023 by Jerry Tuma
Very friendly and very knowledgeable! Took care I’m me in record time!!!
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July 2023 by Marty Feltes
Erick explained the questions I had and was very personable. I had questions on my new I phone. I was very satisfied. Great employee.
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June 2023 by KellyAnn Reese
Ricardo S. was very helpful and professional. Despite multiple customers at the store, he worked quickly to assist everyone and address questions. We walked out with exactly what we came for and never felt rushed or pressured into a purchase. He was knowledgeable and patient with us while we worked through our phone selection. I would recommend this location ?
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June 2023 by Lynn Jurgens Dralle
Check your phone bill for the addition of an unauthorized line with a protection plan without a phone to use! This line was added when a phone was upgraded. $45/month has been charged to my bill for the past nine months. Customer service will only credit 3 months to my account. The fraud department states these charges are not fraud but a mistake. It was recommended that I talk to the store where the mistake was made but the store will not talk with me over the phone. I do plan to see the manager in person when I can make those arrangements. I am still out $270! What kind of scam is this? Who is profiting from taking my money for a fake phone? AT&T or the individual store? Any suggestions to help me cover this stolen money is appreciated.
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May 2023 by Eliza Brown
I was in the other day and was assisted by Chanel, she was very helpful in getting my mail up and running on my new phone and even answered a few more questions for me.
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April 2023 by Sheryl Miller
Great store with amazing sales associates. Chanel was very warm and helpful with my family as we tried to navigate through purchasing new phone and watches. She took the time to explain our current plan as well as the upgraded terms for our new plan. I’ve been to other AT&T stores, but the kindness that was shown by Chanel, will definitely keep my family coming back to this store and location.
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April 2023 by Robert Eckhoff
Awesome staff! Very helpful and knowledgeable. Mario helped me out getting set up with my new phone. Definitely going to make this my new AT&T store from now on
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April 2023 by Juanita Williams
I went in for a new phone and Chanel was extremely helpful. She balanced herself well by helping me and a few customers that came in after me. She was very polite and warming. Thanks again for the help Chanel!!
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April 2023 by Dawn Britton
Mario and the girls in today when I came in did a great job! Your lucky to have them. Time for for an increase lol
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March 2023 by Peter Coan
Mario was terrific in assisting me with my new phone! Hands down best service
