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December 2023 by Dave P
BEST BANK IN AURORA ! AWESOME STAFF !
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October 2023 by Brian Steele
Horrible customer service from Elizabeth and manager. I have been a customer for over 25 years. I travel locally delivering because of my job so i stop in to get 100 dollars out. I give her my Drivers License and then she asks me for another form of ID and thats fine. I give her my business credit card with my name on it and business name. She takes off to the back office where i assume the manager is. She spends 10 mins in the back talking to whoever it is she had to run my tranaction by to make sure it was me. I ask her is it all good and she says , we have had fraud so we need to make sure it is you. I gave her 4 forms of ID, 3 credit cards and my DL. She still proceeds to ask me more qustions about my account of 25 years. Never had so much trouble getting my own money out of a bank that i have depostited money in for over 25 years. I almost closed my account today because that was harrassment. But i refuse to let the simple minded people to make me cause more issues for myself. There wass no excuse for all that when I had proper documents to show who I was. I hope this gets to the proper person, they suck!
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August 2023 by Sona Rash
Ramon at your Aurora branch seemed too busy on the phone. Neither did he make eye contact nor acknowledge my presence after even waiting 10+ minutes - he's bad for business and no customer service. Ava, on the other hand, helped me and was the complete opposite...
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May 2023 by Nataliya Samoiliuk
Today I had an amazing experience with the banker Elisabeth Alva when opening a new bank account. She is very professional, smart, and kind person! It was a pleasure to receive excellent service combined with warm communication from a colleague. Thank you, Elizabeth, for everything you have done for us!
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December 2021 by Rafael Padilla
Associated bank has relocated to 1952 W Galena Blvd., Aurora, IL 60506. Inside Jewel-Osco.
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October 2019 by Tomajor Bufkin
This is a great bank ?
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September 2019 by Nena G.
Great customer service Adriana and Erika are great!! Always very helpful and welcoming.
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January 2019 by Clinton Orsini
Great place. Tony and crew does a great job with excellent customer service!
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December 2018 by Dora Corral
The customer service is very friendly
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October 2018 by Noelle LaLiberty
Today I realized the importance of brick and mortar banks. Rafael, who is the Assistant Bank Manager, was so kind, patient and professional in dealing with us for a wire transfer. With all the wire fraud out there, I had no idea how many processes there are to wire money. He walked us through each step.
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September 2018 by Noelle L.
Today I realized the importance of brick and mortar banks. Rafael, who is the Assistant Bank Manager, was so kind, patient and professional in dealing with us for a wire transfer. With all the wire fraud out there, I had no idea how many processes there are to wire money. He walked us through each step. Adrianna also was so wonderful in answering every question, finding out info and making us feel so welcomed. Five stars for this lovely little bank that makes me realize how important face to face banking still is.
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September 2018 by Daniel Agbenro
Customer friendly and problem solving
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October 2017 by amanda h
Very good customer service!