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April 2024 by Jessica Garza
Dr. Hassan was very knowledgeable and listened to what I wanted. She made me feel comfortable unlike many Ophthalmologist appointments over the years. I was thrilled with the affordability and didn’t need to use vision insurance which I feel isn’t worth it AT ALL.Thank you Dr. Hassan and staff for a great experience.
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February 2024 by Andre Villaseñor
Excellent service thank you
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February 2024 by Erin Eggers
This is a specific shout-out to Dr. Shaadan Hasan. I was a lapsed contact lens wearer because since my previous eye doctor retired, I have not been able to find contacts that fit my eyes despite numerous appointments with numerous doctors around the country. Dr. Hasan is the FIRST one to actually listen to me, and she was able to find me lenses that work for my eyes. After 7 years, I can finally wear contacts again. Thank you, Dr. Hasan, for being exceptional at what you do and for listening to your patients and helping them with exactly what they need. You’re the best out there.
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January 2024 by Claudia Valenzuela
If you don't feel like working, stay home. We’re here to spend our money not wait until you feel like helping someone. Very poor customer service.
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December 2023 by Dani Ann
Rare is the occasion where I say I'd rate zero stars if I could and suggest everyone avoid this location, but here we are. Staff/Dr is so lazy that they are willing to lie about not having a tool needed to remove an eyelash, and worse, are willing to let a patient suffer for a week with discomfort and damage telling them to come back and charging them for a useless visit. (Stated not as an opinion, but from an opthemologist that was actually willing to remove the eyelash in shock about someone "not having the tool" and allowing the damage he saw that was causedby leaving that lash in).
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December 2023 by Kathleen Fee
I have been going to this location for several years now. They are always courteous and the Dr’s are thorough. Today I needed glasses and contacts and the General Manager worked with me to get the best deal and fit for my face. I’m always grateful for their kind service.
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December 2023 by jason esparza
Sales woman was not helpful, was deceiving when it came to using my insurance and not telling me what was covered and what I could get under insurance. Did not shape my glasses correctly so they broke after, I reshaped on my own since I would do it better than her and the machinery. Will be going to a different americas best going forward, everything else was standard.
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December 2023 by Jacqui Aguilar
I will not return, the person who served me had a very bad attitude. If you don't feel like working, stay home. It is not necessary to treat customers badlyNo recomiendo este lugar me lleve una mala experiencia
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October 2023 by A F
The customer service was unprofessional. One of the people that works there was walking around saying she wasn’t wearing a bra. She also wasn’t dressed very professionally. Her name was Aaliyah.
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October 2023 by Lana Evoli
Didn’t explain anything to me, acted like I worked there and new all their ins and outs of how things work and what was going on with my exam… that said they were very friendly though
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October 2023 by Da
So, this is tough one. Based on my 1st two interactions/visits to this AB location, I was going to rate it 1 star. The CS was not good at all which unfortunately resulted I me returning my one pair of lens after one day bc they didn't fit my face and looked off. Also, when picking up my order one pair was wrong (need to go back to pick up plus wait another 10-14 days) and no apologies issued.Doc was good but overall customer service of the front house staff was not good at all.Then on my return visit, I met Andrea. She totally assisted in me rating this location higher. She was great! Very helpful, kind/friendly, and informative. She went out of her way to assist me and did so with a smile. She also apologized for the issues prior.You need to hire more Andreas!
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August 2023 by Bri
Service was great. Darren especially had great customer service. She was patient and explained everything in detail, and very understanding.
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July 2023 by Karen Gholson
I loved my experience. Frames and lens were half the price even with extra features.I highly recommend the Aurora store to my friends and family.
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July 2023 by Susie Hernandez
Absolutely amazing customer service. Dr durias and Darren were so friendly helpful and made my experience easy. Came on my lunch and still had time to go get food. Thank you
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June 2023 by Moon Pie
Totally terrible glasses please avoid this place at all costs! I paid 400 dollars for two pairs of glasses and got decent coverage plans. My lens have popped out of both pairs in over the span of 6 months. For reference I wore one at a time and I don’t do anything physical for that to even happen. I’ve been buying my glasses from America’s best for years and I think it’s time for a change and if you are smart I suggest you think twice before buying these cheap glasses that are the price of a car note.
