-
August 2023 by Kim Marker
The staff really went above and beyond to help me purchase a gift and make it extra special. They were very attentive and gave me great options to choose from. They were so thoughtful about all the little details from the choice of a card and envelope for a personalized message down to the color and style of wrapping paper to surprise loved ones. Though there was a time crunch, they helped me rush the order and kept me updated on the status of my order. I was so happy to be able to see my loved ones open the gift before leaving Chicago. I will definitely come back when I’m in the area.
-
May 2023 by Emily Miehlke
I had a fantastic experience! I came in looking for a new set of earrings to match a new piercing and everyone there was very helpful! They helped find the perfect earrings that matched and even went above and beyond to offer to order the same pair in white gold! Everyone was very kind and I appreciated the time they took for me to look at options and try on different earrings to find the ones I loved! I will definitely come back in the future!
-
February 2023 by Iveta Bowman
The sales lady was welcoming extremely knowledgeable and was happy to help. Great selection of jewelry.
-
February 2023 by Brittani Noell
We went in Saturday looking for a gold watch for my boyfriend and had an awesome experience! The staff was helpful and attentive. They went above and beyond to make sure we were pleased with the purchases we made. We’ll definitely be back!
-
January 2023 by Marco GARCIA
Love this place and the service and people are so family friendly this is my go to place for jewelry
-
January 2023 by Becca Messick
I checked this place out, not intending to buy anything. I ended up being greeted by wonderful staff and got myself a grad gift during the black Friday preview sale! Lovely ladies and quality pieces!
-
December 2022 by bill rylko
Just discovered this jewelry store in the mall and it is amazing . Staff is very friendly and prices are to die for would definitely recommend
-
December 2022 by Giovanni Jimenez
They have various options, the staff was lovely and helpful. Paula helped me choose a nice ring, would check them out again
-
December 2022 by Kristina Royal
Customer service was immaculate and great, ladies were so helpful, I was visiting from Florida and ended up upgrading my wedding ring to something I LOVED and my husband bought a black wedding ring as well! If you are in Chicago, Illinois, this Jewelry Store is a place you should definitely visit!!
-
December 2022 by Jamie Parcell
Went in looking for an initial charm for my daughter. The entire staff was so nice and helpful! Within minutes, there were multiple choices displayed for me to choose from. My purchase was gift wrapped also. EXCELLENT customer service! Will definitely be back!
-
December 2022 by Adam Watts
I'm giving this place 4 stars because the only way I could give it 5 is if I actually walked out with the piece I wanted. Great selection, amazing staff, Yesenia was so helpful and made my shopping experience amazing! I would highly recommend this "diamond in the rough" Will definitely be back to get my wedding band!
-
December 2022 by KACIE SKIDMORE
The selection of quality fine jewelry is wonderful! I was wanting a specific style of earring and found exactly what I was looking for! I appreciated the great customer service. I am beyond happy with my purchase and highly recommend Alpha and Omega Jewelers!
-
December 2022 by johnny michael
( update, I was provided with a 100 dollar gift certificate to compensate for the misunderstanding. Don’t get me wrong, everyone was super friendly and I appreciate the free cleaning and resizing they offered. I originally believed that the agreed upon price was 1700 and than the gift card of a $100 applied would make it $1,600. Not the $1,799. I will be returning to make a future purchases as the quality of their jeweler is very nice as well their customer service).I purchased a ring for what I thought to be $1,600 and used the acima credit option. They told me it would not be extra if using that purchase option. When I started the plan a week after ( instructed by the jewelers) I was apparently late on my first payment and given a extra fee. I asked acima how much the ring was and they said $1,799! I ended up paying $2,100 in total for what I thought to be a 1,600 dollar purchase. They inputed the full sales price on which we did not agree on. Only reason for three stars is because my pops really likes the ring. I’m not saying don’t do business here but simply double check they put the price ORIGINALLY agreed upon by buyer and seller. Honestly disappointed when I called the store and asked if their records for my purchase was the $1,799 and they confirmed it was.
-
December 2022 by Jose Aguirre
I would like to thank Alpha and Omega & the whole staff for such a wonderful experience overall!!!! We purchased a couple custom bracelets and some repairs will be back for a couple more items they did such a great job on answering questions, guiding us and simply catering to our needs !! Thanks again will be back soon .
