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August 2024 by Randal Mercer
Tom and his staff are exceptional. This is our second RV we have purchased from him and the experience was great both times. He takes all the time you need to look at his RVs and let's you make your decision at your own pace - no high pressure selling here. Tom takes care of you after the sale, too. If you are in the market for a new or used RV, Shabbona Creek should definitely be on your list of places to visit.
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July 2024 by Keith Butterfield
From our spring ‘21 motor coach purchase through our annual routine service visits ever since, Tom, Preston, and the entire Shabbona Creek RV team have made our experience beyond superb. As someone once said, “be careful out there,” but it’s so comforting to know we can count on Team Shabbona.
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June 2024 by K M
Tom the owner lies to customer
He also spying on employees after hours
Though tracking app his daughter inlaw does the spying on employees and reports back to him after hours. His has video cameras inside service department it's not for watching is has sound they listen to employees conversation
My civil rights was volition by Tom the owner
They tracking my location after business hours
This rvs are over priced , don't buying
His whole family is part of this scam and track employees after hours. My civil rights was broken
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June 2024 by Jeff Liske
Alot of different units to check out
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May 2024 by Cindy Snider
We had an emergency window fall out while traveling. We called Newmar to see if they had any in stock, which they had one. We were in Quad Cities, Illinois visiting family there, and Shabbona Creek was recommended. They were able to get the window shipped and installed in less than a week! The service was perfect. Preston was wonderful to work with. Thank you so much! We highly recommend them.
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March 2024 by John Kammerer
I thought Tom was a nice guy until immediately after purchase. There were 5 issues with my Rv that according to Tom my RV was gone over front to back The first thing was the Furnace wouldn't stay running. Secondly The Propane Regulator wasn't working properly Third my Water Heater ignitor was bad. Fourth the outside light wiring contact was corroded. Lastly the sink faucet was extremely loose. How could that be missed during an inspection. I contacted Tom regarding these issues and after a few minutes we were disconnected. I tried to immediately call him back twice and no answer. Nor did he try to call me back My suggestion is if you must buy from this Dealer. Demand you have an outside Rv Dealer check your RV before you buy. It cost me $929.00 to repair my RV after the purchase.BUYER BEWARE
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September 2023 by Edouard Geyer
I phoned several places to have them look at my brakes of my travel trailer, I had many messages on my truck saying check the brakes of the travel trailer. I could not take a chance of travelling knowing I might have a brake problem. Preston found room in the schedule and they gave it a good examination. The truck’s seven pin receiver was in need of cleaning and the battery was turned off by a switch, they double checked everything, I have not had a problem since then. Thanks very much, my trip was saved.
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September 2023 by Rose Elbus
Quite a selection of used. Friendly Sales people are available to answer questions.
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September 2023 by John Lang
The staff could not have been better.
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September 2023 by Barb Garnica
Excellent service ..service manager was great!
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September 2023 by Debra Abston
My small trailer developed a pretty good leak while I was traveling. Tried to trouble shoot but didn't stop it. Preston worked me in the schedule and checked it all over. He was very friendly and knowledgeable and worked fast. I felt he knew what he was doing and that I can finish my seasonal trip staying dry. Side note: I felt the charge was very reasonable!
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September 2023 by Sonya McCown
We purchased our 2013 Thor Hurricane 34e from Tom two years ago! Everything worked then and everything works now! We wouldn't buy anywhere else. Thanks Shabbona Creek!!
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September 2023 by Tammy Troutt
We bought an rv a few months back. We have had other campers but this experience has been the best. I had questions after the sale and tom has been fantastic in his quick and helpful responses. I highly recommend them.
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July 2023 by Jon Janke
Great place to buy a motorhome. Sales and service is top notch. 2021 Sportscoach bought new1 year ago
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April 2023 by Amanda Grzegorczyk
Tom was very helpful when we ran into a problem with a slide. We were on our way home and trying to get home to a sick baby. Our slide motor quit and we were stuck. They did not have anyone to send out, and really had no one to be able to work on it. They called us back and tried to help trouble shoot over phone. We weren't far from them and when we couldn't fix it on our own, we were able to drive back roads to them and they stopped what they were doing to get our slide in so we could continue back home. We really appreciated them helping us, even if they couldn't fix the issue at that time. They at least got us back on our way so we could get home to our sick baby.
