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December 2023 by Jonah Siminak
I showed up over 2 hours before close. They asked me to come back tomorrow and were annoyed when I pointed out they didn't close until 10. I was told someone would be with me and they never showed up.
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September 2023 by Erik M.
I wouldn't recommend ever using this pharmacy. We moved to the area and this was the closest to our house and it's been a nightmare getting our monthly prescriptions. At the beginning, I witnessed several customers who were frustrated with the staff and service and asked to speak to a manager. I gave walgreens the benefit of the doubt from years of being a customer. 3 months in a row my prescription has been delayed, I've been told it would be ready 1st thing the next day and then I call and they say they have nothing in stock. No phone call or anything to advise on the delay or anything. They say oh well, despite my doctor having instructed them to fill it.
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September 2023 by Stephanie P.
The worst Walgreens I've ever been to.The pharmacy is always incredibly understaffed. Expect incredibly long wait times, the drive through is frequently closed.They will cancel your prescriptions without notifying you beforehand to see if you still need it. I tried picking up a prescription for about a week, but every time I went the lines were so long I had to come back.Arrived tonight to get my prescription and they cancelled it so I had to wait until they could fill it again.I would recommend going to another pharmacy if you're in the area.
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August 2023 by Ignacio O.
Pharmacy is awful. So this is the 2nd time in a mine (July 5, 2023 and August 4) that I visited this location. On the first occasion, I had left the hospital and dropped off a prescription in the early morning. I was informed that I would receive a call within an hour or 2 to advise when my order was ready for pick-up. After 3 hours elapsed, I called and using the automated operator feature, I was made aware that my prescription was ready got pick-up. Today, at approximately 2:50pm, I was going to drop off a prescription and when i was asked if I planned to pick-up or was going to wait, I replied that I would wait. I was then told the turn around time would be 3 hours. I felt I misheard so I asked "3 hours?" And was told "yes." I called cvs on plum grove rd and they indicated the turn around time is 10-15 minutes. I headed over there. As I'm typing this I just received a message advising my prescription is ready for pick-up.
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November 2022 by Tria M.
This store keeps getting worse and worse and if it wasn't conveniently located, I would immediately stop using it. It's messy, dirty and continually understocked. Tried to pick up a greeting card today and there was absolutely nothing...not one wedding card. In fact, as I looked about the Hallmark section, there was little inventory overall and what was available looked like a bomb had hit it. Did I mention the drain flies 3 mos ago near the pharmacy the last time I received a booster? Even my doctor's office recently asked if I was satisfied with the Campbell Street Walgreens...yikes. For a well-regarded local company this location is an embarrassment. The neighborhood deserves better.
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October 2022 by Heidi R.
Extremely long wait at pharmacy. Seems like they need a better system for providing vaccinations, drive up and handling simple prescription pickup. I also noticed this crazy pricing as I was leaving
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October 2022 by Heidi M.
Extremely long wait at pharmacy. Seems like they need a better system for providing vaccinations, drive up and handling simple prescription pickup. I also noticed this crazy pricing as I was leaving
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December 2021 by Kim Sullivan Birkner
Nice pharmacist!! And store?
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November 2021 by Aaron R.
Pharmacy staff very rude. Every time I call it's the same thing. No greeting and if I say have a good day or thank you they just hang up. There's also a big issue with their system. Multiple times now I would refill a prescription through the app and for some reason more than half the time they don't receive my prescriptions. Even when my doctor sends prescriptions to this location most of the time for some reason they don't receive it. With other Walgreens pharmacy there's no issues like this. I have pretty bad asthma so these medications I need to survive. The other day I send my asthma prescription to be refilled and it didn't progress on the app. So I called the pharmacy to get a status update. They advised they don't have any prescriptions for me and none were requested. So I asked if they can fill it and if possible if there's a way to fill it quick because my breathing is bad. Pharmacy responded back saying sorry we can't do anything about that and they hung up. This pharmacy is walking distance from my house but I'm gonna start going to another Walgreens I know is better that's about 15 minutes away.
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September 2021 by Cynthia L.
Terrible, terrible pharmacy it has been this way ever even with all of the awful reviews they make no attempt at rectifying their issues. CVS here I come!!
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August 2021 by PY I.
This place is the worst. I should have known better then to set up an appt for a covid test. Arrived 5 minutes before appt. and 7 cars in line. Only one lane of the two lane drive through open. Tried to call to see if I could come in and on hold for 12 minutes
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March 2021 by John G.
I hate to pick on 1 location since I haven't been happy with the service of multiple locations over the last few years, but this one takes the cake. I get told there are insurance delays cause they don't know where my info is when I filled a different prescription a few days before with the same insurance. Their record keeping and data storage/management is so bad I am even concerned about all the PHI they have. Don't come here unless you want to make 3 phone calls more than necessary, wait 30 minutes in the drive thru, long hold times etc
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October 2020 by Erica Eriquita
This location is fantastic. Highly recommend.
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November 2019 by JP F.
I'm writing this to give huge kudos to a manager named Mo. I learned something new today. Turns out the "refill by" date on your prescription actually means "PICK UP BY" not "REFILL BY." I noticed at the beginning of November that my husband's migraine medication (which is NOT a controlled substance or even any kind of painkiller) had one refill left by 11/20/19. So I called in the refill at the beginning of November. I got several emails notifying me that the prescription was ready, but it was several weeks before I had a chance to pick it up. So I went to pick it up today, and quite typically, the pharmacy was significantly understaffed with a very long line and two cars in drive through and the phone ringing off the hook. The man who took care of me was not a regular pharmacy employee and couldn't locate the prescription. I showed him one of the emails in my phone telling me the prescription had been filled. He noted the email was a few weeks old and he said that if people didn't pick up Rxs by a certain time, then they "unfill" it. Which I understood; while waiting for prescriptions in the past I'd overheard staff calling people to tell them their prescriptions would be gone if they didn't come get them soon. I hadn't gotten any phone call like that, but I did admit it had been about 3 weeks since I called in the refill. He disappeared to discuss with pharmacy staff then came back and told me THERE WERE NO REFILLS LEFT ON THE PRESCRIPTION SO THEY CONTACTED THE DOCTOR AND YADA YADA YADA. I knew THAT WAS NOT TRUE. I knew there was one more refill on this medication. I knew from my vast past experience with Walgreens pharmacy that they would not have sent me an email with the price unless the refill was packaged up and ready to go. I tried to tell him any of this, but he was more concerned about the long line of people behind me than addressing my concerns. So I walked away from pharmacy in utter frustration. I just can't handle being lied to, and I was standing there steaming, when I saw Nelum, a store employee who is ALWAYS friendly and helpful, and she asked me what was wrong, and I asked her if I could speak to a manager. Wonderfully helpful as always, Nelum promptly got me a manager, my hero Mo, who LISTENED to me and understood what I was saying and my concerns. He went to the pharmacy and came back explaining the full situation, that I was correct that there was a remaining refill and it had been filled .... BUT the prescription expired November 20. If I had come to pick it up before November 20 then there wouldn't have been an issue. THAT WAS ALL I WANTED! I wanted the truth - not to be lied to because that was quicker/easier or because the person filling in at the pharmacy didn't understand the situation (that's me giving him the benefit of the doubt. I didn't catch the name of the employee filling it at pharmacy who lied to me ... but he made a point of letting me know he used to be a Boy Scout and that's why it was important for him to take a few minutes to set up the plastic bags at his station before starting to help customers.) Anyway I can't thank Mo enough... although I did try to let him know how grateful I was to have the truth. Yes I still left there without the prescription, BUT THANKS TO MO, I AT LEAST UNDERSTAND WHY!! Managers in training, take a lesson from Mo! He alone is why this is a positive review and not a negative one. (Well him and Nelum - her smile always brightens my day!) And to the Boy Scout who filled in at the pharmacy -- please tell your customers the truth even if it takes longer than lying to them!!!!
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August 2019 by Joseph A. Weinbender
Count Your Prescription Medication At The Counter. Technician Shorting Controlled Medication. Pharmacist Refuses To Acknowledge Their Mistake & Or Intentional Medication Take. Dangerous Business In Their Licensed To Kill Counting Hands. Also Reporting By Phone To Walgreens Corporate & Department Of Professional Regulations. Store Manager Please Hold Camera Recording As Evidence To Remove Your Dangerous Pharmicist & Technician. Mine Is A Small Price To Pay To Bring Forth Your
