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January 2024 by Ryan D.
I went to Visionworks with my husband when he needed me eyeglasses. When he first entered he saw the clerk who gave him his insurance information and what he was entitled to. I then helped my husband pick out some new glasses. When we saw the next clerk to check out, we learned that he had different and better benefits than what he was given before. He was happy with his new glasses. Jasmine was very helpful. The only complaint that I have is that this took much longer than it should have. We ended up being late to our next engagement because of this. I recommend Visionworks. Just be prepared to be there a while. Also, make sure that you get your benefits properly explained to you so that you get what you are entitled to for the correct price.
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January 2024 by Julian Cheng
Staff is amazing and has a great selection of glasses! Used VSP to get 3 frames
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January 2024 by Carol Campbell
Received prompt, courteous service from start to finish at my Appointment.
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January 2024 by Tony Nalepa
The employee, Michael Argued was having a difficult day since the store was short an employee that day. My service was fantastic and handled with much care due to the dedication towards customer service performed by Michael Argenta. Due to his diligence we will specifically come back to Vision works for our eye care needs.
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January 2024 by Bobby Drake
??made me drive 9 miles only to be told I have to reschedule because he was the only 1 working .Hes lucky its close to Christmas ...Fu??ck him and the magic carpet he was sitting on....
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December 2023 by Ruth Almen
While they said they were busy, I received great individualized care and attention. Not a long wait at all. Staff immediately welcomed me to look at any of the glasses, men's or women's to find what I wanted.I came because I received a coupon in the mail, and I'm so happy I did!Highly recommend them and their attentiveness to all my needs!
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December 2023 by Lauren Velie
Huge shoutout to Michael and Darshna for outstanding customer service. They were fantastic with following up on my orders. There was one recall issue we stumbled across with my second pair of frames, but it was quickly resolved. Can we also talk about how fashionable my glasses are?! Obsessed. Love Visionworks!
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November 2023 by Kathleen Sepka
Michael was amazing and so helpful! He made the process very easy and stress free which was great because I had my eyes checked in many years and I was nervous! He also helped me pick out some great glasses that I cannot wait to get!
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November 2023 by Karla Bri
My mom had an appointment today, Saturday 10/14/2023 at 3. Woman at front desk had a terrible attitude claiming we had no appointment. I showed her proof we had an appointment and that it wasn’t our fault her system wasn’t showing that. She said she only had one appointment at 3 and proceeded to show us the customer who was waiting and still had the audacity to say “this customer did actually book an appointment”. I guess booking online on your website and also getting confirmation on your phone isn’t really making an appointment… she didn’t even bother to ask if we’d like to reschedule and to top things off she said they closed at 3 today. Which today hours of operation say you close at 6:30. She was just in a hurry to get us out. When we left the office we noticed a handmade sign that said they were closing at 3. You would think they’d have the brain cells to notify their customers when their appointments are going to be canceled beforehand but no rescheduling text was sent until 3:02.. 2 minutes after the BOOKED appointment and at a day and time my mom didn’t ask for. Super unprofessional. Whatever was so important to you that you had to close early and give us an attitude, I hope it gets canceled for you, so you can feel what we did when you sat there on your desk being inefficient to customers and lying to them. Corporate has been spoken to and will escalate this issue because they were also unaware of this location closing early. So if you believe you got away with it, you didn’t. Don’t mess with peoples families.
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November 2023 by Mike Brunner
Ive noticed several bad reviews of this location...As a provider myself I can understand it's difficult for most consumers to understand their insurance. Also, it's usually up to the consumers for them to call their insurance to figure out the problems. It can take a provider up to an hour on the phone or more to solve simple issues. Realistically, there's just not enough time to do this when you have several people in line. I found times in my own office that the patient didn't even know that his insurance had changed and he gave us their old card ... For the person who complained about the "extra charge about the retinal scan". Anytime I've gone they've always been upfront about what the charges for. It's possible that that particular patient had diabetes or a problem previously that they really needed to follow up on the scan. Too often I have found that people hear about " extra charge" and they decline it even though it's medically necessary. An ounce of prevention is worth up pound of cure...Let me tell you Ive had the opposite experience here. The front of the house staff was extremely friendly and helpful. One of the staff members was observed to be dutifully trying to get a discount for another customer .I noticed them going all out to help other customers as well. The optometrist was experienced and answered all my questions I had on multi focals. When I returned, everyone was very helpful in adjusting my glasses for me.
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October 2023 by Cicely Jiron-Lopez
All the staff were amazing. They were helpful and even though they were short staffed they were very thorough and professional yet super attentive. They were able to do what another visionworks in golf mill was not able to (fix my glasses) too. Also, kudos to the three workers that were there on 10/6. The dr, the gentleman, and woman. Amazing teamwork!!
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September 2023 by Rajarshi Roy
Extremely bad Customer service. Especially the technician named Michael, he refused to use scales to measure the center point of the glasses and did it just by looking at the glasses. Also was extremely rude. We ordered 2 glasses for the same person and when asked if both of them will be ready at the same time he said that they are not lenscrafters and they can't have them ready together. Unnecessary rude behavior to annoy customers. Would advice using other stores.
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July 2023 by Leah L.
I was looking for new glasses, and this store had a great selection. Michael was extremely helpful throughout the whole process. I came in twice, and both times he was very patient as I tried on many frames and decided which to buy. Ordering the glasses with Michael was easy, and they were ready in a week for pickup. Love my new glasses!
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July 2023 by Denise Camillo
Friendly and professional service. Michael worked hard to find me a good promotion for my purchase. Bought from here before, and will continue to buy my glasses here. Never disappointed.
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June 2023 by Karen Alva
The service I got this year was disappointing to say the least, the person who welcomed me did not have the accurate insurance benefit plan pulled up. I said to her that it didn’t look right but her mind was set to accepting what the screen was showing. I asked her to please contact my insurance provider for clarity which she refused 3 times, she even said that they weren’t able to accept my VSP insurance all together. Frustrated, as this is the 3rd year I use my benefits at a vision works, I called my insurance provided and gave her a billing code. She put it in and finally it somewhat updated, at the time of billing I opted to get the 1 year supply of Acuvue dailies for astigmatism. She said it would be $1,250 which I responded that it was incorrect. The manager then arrogantly offered to give me a $150 allowance towards that total, as if issuing a credit would be better than following the appropriate steps. This time I had to demand her to call my insurance provider and obtain the correct information, she did and 20 minutes later she came back and input the correct information.All of this could have been avoided if the person who checked me in would’ve called in the first place, their lack of willingness to help made me feel frustrated and helpless. Clearly, they lack appropriate training standards for their staff and I will be looking for another provider.
