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March 2024 by Russell Nowak
I want to complain about the mail service we get it late we would like the mail route changed that we receive it first since we're on the south end of Arlington heights instead of starting on the north end first all of us on south end deserve better service
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February 2024 by Bob Schmidt
First time today at the Arlington Heights Post Office and what lousy service they provide there! The teller and supervisor were both not customer friendly in addition to being rude and stupid. Will not be going back there again!
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February 2024 by Shawn Cam
Staff and carriers from this location have been great. Seems like things have changed and we are liking it.?
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February 2024 by Asad Rana
This office is not serving quality services
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February 2024 by samrawi lionsdesert
i wish i could give 5 stars but there will be always someone service's prevent you to do it .in general , later Pura' handle the case , she was amazing , so helpful and very kind. my concern was about issue a new passport.
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February 2024 by Realtor Luis Serrano
All usps services are very slow but this office! Is the king. ?
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February 2024 by Luke Balina
Awful experience avoid this place…. Old passport lady is not happy there
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February 2024 by Jenn X
Anyone else not received mail in days?
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January 2024 by Veronica Pennia
If I could give zero stars, that’s what I would do and I don’t take that lightly. Went in for passport applications for my two kids. Was asked for documents that WERE NOT on the required documents list. I insisted that what they were requesting was not on the government’s website. Nope! I guess they have their own list and who cares about what the actual US Department of State asks for, right? I think the rudeness and how the employees were talking down to us and another family was the most frustrating and disappointing fact of all. Just as a reference, I took the same paperwork to the library passport services in Prospect Heights, and was in and out in 10 mins- no exaggeration!
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January 2024 by Julie Fernandez
I have had 2 packages send back to the vender for wrong address. When I contact the vender the verifiy that the address is correct. If the post office doesn't want to deliver it why can't they leave the card saying I can pick it up at the post office. I DONT UNDERSTAND WHY THEY SEND IT BACK!!
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January 2024 by Brian Blackberg
Try calling this place and the excruciating automated system wont shut up and transfer my call to a person. Soo annoying
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December 2023 by Joe Guerrero
They guy name Paul was mean.Poorest customer service ever.
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December 2023 by Jakub K
Every single time I'm here I gotta get ready for 30+ minutes of waiting with only 2-3 people in line, staff's attitude is just the worst, please avoid this place.
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December 2023 by Z S
Excellent experience!!! We walked in for a first time passport application for our 9 month-old child and the office was very busy. Everyone was so nice, worked efficiently and did a phenomenal job to keep the process quick. Puma was extremely nice, took the time to take my 9 month old picture and did a fantastic job. The USPS we had originally scheduled appointment for in Schaumburg called us last minute to cancel stating “they are short staffed” and we were pretty disappointed because we were off Saturday. We are so glad we decided to take a chance and walk-in to the Arlington Hts USPS, we walked in without expectations and we were blown away by the service!!! Thank you Puma and all the rest of the team for all the help, certainly made our Saturday so much more enjoyable!!!!
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November 2023 by Jenifer Walsh
Used online scheduling for same day schedule, accepted but should have screen shot. System processed different day. As we traveled to get there, we asked if they would be able to do it as they were not at all busy, no wait. Refused. The employees could care less about helping you. Go elsewhere.
