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August 2024 by Jared Wildenborg
Store support by Desiree was 5 Star for sure. AT&T appreciates your assistance! Keep up the great customer support!
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June 2024 by Evan
DO NOT USE THIS UPS!!!
I have an order worth $2,700 delivered to this UPS store for pickup. When I came in I was told by the store staff that my packages were picked up by someone else earlier that day. The staff could not even recollect what kind of ID did that person present in order to prove his identity. But whatever he showed them it was not my real ID. And the staff just gave him my packages and let him walked away. What made this even worse, I was told that there is NO CCTV in the store so they could not even find any camera footage on who did this. I have contacted the local Police and they are investigating into this. I also filed a claim on UPS website but its taking them forever to respond.
This is my first time using UPS Access Point because the goods are highly valuable and I trusted them, but now this happened. I am extremely frustrated by the negligence of the store and I would suggest you to never use this store if you care about the security of your packages.
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May 2024 by Browser
I don’t know who the bald guy with the gray beard thinks he is but he needs to watch his mouth! He swears and calls customers slurs and is verbally abusive towards customers, he has serious unresolved anger issues! Someone like this is dangerous and should not be working with the public, and I’m terrified that a company like UPS would hire someone like this! STAY AWAY FROM THIS UPS!!!!!
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March 2024 by Dimitris Kavathas
They helped me with all I needed!
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December 2023 by Angela zielinski
I recently had a situation where a package was received damaged after shipping from this location ( UPS Fault...not staff here) . I didn't think there was anything that could be done but mentioned it to the team at this location anyway. They said they would look into it and I forgot to call them back to ask if anything was actually done. To my surprise I received a phone call that the problem was resolved and compensation given. This was so unexpected, they followed through and are always so nice and helpful! Great staff!
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October 2023 by Rachel Berkhof
They are always kind and helpful with any questions or options.
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August 2023 by Xentinel 037
I dropped off 5 small packages, and very light. For some unknown reason the only one (out of 5) that costs almost $200.00 seems to have been misplaced/missing. It's been past a week, and the tracking shows, (still?) scanned from store. You need to treat each package as gold.
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July 2023 by Farwa Qamar
Very nice and helpful people. Though it was almost the closing time and there was something not right with the computer but a cute girl wearing heart shaped glasses has made sure that I don't leave without purpose. I appreciate her kind gesture and great manners. She could have said that system isn't working but she preferred to keep trying and provided best customer service. Keep up your good work!
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April 2023 by Kailee
Steve and Stacey were so helpful with our Amazon return!!!
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February 2023 by Linda Graziano
We dropped a high-value Amazon return earlier today and forgot to provide all of the shipping documentation. I called and the team was extremely helpful and accommodating and even walked me through how to get the missing paperwork to them from the Amazon website. They made the process so easy, despite the mistakes on our end. Big sigh of relief and thank you!
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October 2022 by Jason Stevens
As a small business owner I am fortunate to have a UPS store across the street that I can count on. Stacey and Ira work very hard and go the extra mile for their customers. Recently one of the packages I delivered was damaged in a rain storm and Stacey worked with corporate to get me a refund. She saw it through to the end. Both Stacey and Ira deliver a superb level of service. I highly recommend this store.
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October 2022 by Jason Macklin
They close before their posted hours. Even as they see numerous customers at the door BEFORE CLOSING TIME.This happened on 10/15.
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September 2022 by LV Rose
I dropped off 5 small packages, and very light. For some unknown reason the only one (out of 5) that costs almost $200.00 seems to have been misplaced/missing. It's been past a week, and the tracking shows, (still?) scanned from store. You need to treat each package as gold.
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September 2022 by Umida Mirzoeva
Came before 6:30 pm to drop off and Aaron couldn’t figure out for 35 minutes how to ship and provide me with a drop off receipt. He was giving me attitude that I came late although I came before closing. He was complaining that he can’t leave, maybe he should call someone and ask for help if he doesn’t know what to do. All I needed to do is drop off and take receipt and go(5 min top) instead I sat here for 35 minutes and listen his complains.
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August 2022 by Scott St. Onge
Was told the notary would be there until 4:30. We arrived at 3:00 and were told the notary stepped out to grab food and wouldn't be back for 20 minutes. Very poor service, would not recommend to anyone.
