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July 2023 by Bob S.
Found a much better shop to do service on my laptop. This business was vague on cost estimate, and time needed to complete the project.
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July 2023 by Ray Anderson
Hubert has done a supper job helping me you need more people like him very pleased
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June 2023 by Anil and Rita Philip
They insisted on getting the PIN for my phone. To repair a cracked screen?? Samsung has a maintenance mode. But UBreakfix said they cannot repair it in maintenance mode because they have to "run some tests". I am suspicious of this. All our information is open for them to steal. Of course, they have a ready answer saying they have cameras all over. I will file a complaint with Samsung.
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June 2023 by Manu Sunny
Did a phenomenal job repairing my Samsung screen in a timely and efficient manner. These guys definitely know their stuff and I highly recommend them
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May 2023 by Savannah W.
I was referred to this store by an employee at Best Buy... who could not do the repair I needed on my iPhone 12 since my warranty/insurance was no longer active. I met 3 young techs during my visit. All were polite, efficient and seemed very knowledgeable. I got there right when they opened at 10AM. I needed new screen glass and a new protective glass cover. My phone was ready to go within the hour. I was very satisfied and would definitely come back should the need arise.
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May 2023 by Mycroftess
I had a weird phone issue and the guys there were sooo nice and awesome, they did everything possible to help. 5 stars for the boys!! Wish I had gotten their names for shout out, my bad
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May 2023 by Sherwin C.
Great experience with a screen repair on a Samsung Galaxy S22 Ultra here. Paul and Matthew provided me with prompt and efficient service, which they completed within the 2 hour time window as promised and both an e-mail and phone call follow up. The process went smoothly and phone functions like new.
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April 2023 by Shayna N.
Such a fantastic experience. Paul's customer service was spot on and Mitchell did a great job with my device. They were very patient and thorough as it wasn't as easy of a fix as we had hoped. Really appreciated going somewhere that wasn't pushy or rude when things didn't go perfectly as planned. Highly recommend!
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April 2023 by Kathy
The time frame for this place is ridiculous. They didn't have the parts in 2 locations that I went to even thou this is a known issue that people are coming for. They asked me to leave my phone overnight? And they asked me for my password to get into my phone to fix the screen??? You need a better system to help your customers satisfaction. And you have a tip jar with a couple large bills thinking you want extra money for the expected service?
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April 2023 by Zachary Sodergren
Went in with a broken screen and although they didn't have the part to replace it, they called around to multiple stores and gave me a lot of suggestions and tips on what I could do until I got my phone fixed. Extremely nice and professional all around.
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February 2023 by Rob Murray
Couldn't have asked for a better experience. They fixed my screen same day and the employee there had a screen purchased to fix his phone, but he gave it to me instead. Super pro, friendly, and knowledgeable.
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February 2023 by NS Films
Walked in for the first time and spoke with Mitchel, 4:30 pm on a Saturday, he was awsome, I explained my issue on my Macbook based on a previous repair and he was very helpful and honest, he took my computer apart while i waited and brought it back within 10 minutes in perfect working condition, apparently it was a simple fix, I expected to pay at least a diagnosis fee but was not charged anything. his honesty bought my business for life, all future family and friends will be directed to his place with no questions asked, the trust is priceless...will be back for all tech repairs, thanks again Mitchel....
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January 2023 by David McGann
I am very happy with the service I received from them. They were very knowledgeable and willing to help me with what needed to get done. The uBreakiFix in Algonquin, which I assume is under different management is a totally different story. They were rude, and not at all willing to help. They didn't try to do their job at all. I should have gone to the Arlington Heights store first. I highly recommend Arlington Heights store.
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January 2023 by Jane Gault
This company was courteous, friendly, professional and fixed my cracked screen so fast and I received a new battery for my Samsung phone. My phone is brand new now with a one year warranty! They were excellent and I would recommend them to you!!
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January 2023 by Natalie Luedtke
Very friendly, professional, fast, and reliable service. Would recommend these guys to everyone! Mitchell and Derek were great!