8AM - 6:30PM
309 E Rand Rd, Arlington Heights“I was bringing a return into this UPS store, thought they were open til 7 pm. Walked up to door to go in and saw they were closed as of 6:30 pm. Went to get back in my car and 1 of the employees came to door and told me to come in. When I said I thought they were closed, he said it's OK, I'm still here finishing up things. I was thankful he saved me from having to make another trip back tomorrow. Great employee and awesome customer service!! I will definitely come here for my returns ect.....”
8AM - 6:30PM
126 E Wing St, Arlington Heights“I recently had a situation where a package was received damaged after shipping from this location ( UPS Fault...not staff here) . I didn't think there was anything that could be done but mentioned it to the team at this location anyway. They said they would look into it and I forgot to call them back to ask if anything was actually done. To my surprise I received a phone call that the problem was resolved and compensation given. This was so unexpected, they followed through and are always so nice and helpful! Great staff!”
“Eric, the store manager was super helpful and patient. Assisted us in printing funeral programs for my grandma in a timely manner. Amazing customer service and very kind. Thanks so much Eric - we appreciate it!”