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February 2024 by Bill T.
Very corrupted store. They quietly take out the best things for themselves, hiding them.They say from the store speaker: don’t discuss prices, they don’t sell things to people that have already been priced, saying that the price is not right when they see the buyer’s interest in something. The prices are inflated, and in a regular store you can buy even cheaper.Very rude and uneducated sales people and especially at the checkout.YOU FORGOT YOUR MISSION!!!!
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December 2023 by Jason Deloncker
I went to donate at 7 pm an was informed that donations closed at 6:30. So I guess they don't want the donation.
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November 2023 by Ashley
A nice variety of clothes, but there are no fitting rooms and no returns. I wasn’t wiling to purchase many clothes without trying them on. The Goodwill down the street has fitting rooms.
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November 2023 by Fe Pongyan-Smith
I was very disappointed (and upset) at how the cashier (whose name on my receipt was “Amina”) treated me. My cart was full. I was at the store for nearly 2 hours. I tried on about 6 blazers. I was already near the cash registry, when I saw one more jacket, tried it on, it fit me, so I took it to the cash registry. But then I said, “wait, let me just look quickly if there’s any rips or holes on this one. Just a quick 15 secs look. But the cashier sounded annoyed, said ,” no! You have to take it out of here if you want to look at it”. I looked behind me, there were no customer in line for the cashier. I just let it pass me. So, we continued with the process. Then she told me in an impatient tone of voice, “ You need to take the hangers off and put it over there,” pointing to a place behind me. I was a little surprised because this was the first time I was told to do it. I asked her, “where should I put the hangers?”. She said, “over there!” ( pointing to a box behind me next to the other cash registry. I placed a hanger quickly inside a box but she corrected ,” no! Not there! Over there!”. I asked, “that blue basket?”. She indicated to the affirmative., so I went and grabbed the basket and placed it on the floor next to me. I removed each hanger from each clothes as she wanted me to, then later, she offered to do it herself because there’s so many. I still have a lot of items for her to ring. I already was starting to get anxious because of the way she communicated with me. The last draw was that black blazer that I liked. It had a tan tag (50%). I tried on several ( about 5-6 to be exact) blazers before I decided that I liked this one. I was very surprised and very disappointed when she said that she could not sell this one. I asked “why?”; she answered that because it was a wrong price. I clarified, “what do you mean, it was the wrong price?”. She told me that the price tag has been changed. I stayed calm, but I was very upset, at why she thinks I or someone has switched the tag. I asked if the manager could come and verify what’s the real price but she said that “there’s no manager here”. I spent so much time trying to find something that I like that fits me ; paid $122.58 for everything ( discount, and no discount), and to be accused of switching the tag? Ridiculous! Absurd ! Insulting!! I have donated so many of my nice things to Salvation Army and other 2nd hand stores a lot of really great stuff because I know it’s the right thing to do. I’ve left the country for a few years and since I’ve been back temporarily , I’m trying to buy everything 2nd hand because I’ll donate all of these again in just a couple of years. $122.58 for this purchase at this store this day. unpleasant experience with this cashier at this Salvation Army makes me not want to go back there, ever, let alone donate to them.
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October 2023 by Jim B.
Well today was a very disappointing day at the Salvation Army. The organization as a whole is a wonderful, caring company. I can't say that about some of their employees at the Arlington Heights location. Never think that the paying customer is in mind when it comes to service. If anything has no tag, no one comes to help the dilemma of actual price. They would rather throw a donated item, rudely snatchung it from your hands and not letting you purchase something the manager could have assisted with. I have donated literally hundreds of dollars of merchandise at this location only to be treated rudely and walked out without what i wanted to purchase. I guess all future donations to good will. This is a zero star place. Go to Good will. They always take time to reprice items. It is better to make a sale from people's generosity that to alienate those that support others.
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September 2023 by M. S. O.
I used to only donate through them but they no longer get things from the car. I can't carry really heavy things in so I go somewhere else. I also sell a lot on Craigslist now. A donation box is better, no people & 24/7.
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August 2023 by Anne Mieleszuk
Be prepared for the cashier / manager to change prices at the register. I was having fun shopping until checkout when I felt I was being accused of changing price stickers on a small picture marked $3.97 the manager asked if I would take it for $5.97. I said no. String of lights were suspicious because they were not marked as electronic. I left everything and left the store.
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July 2023 by A. S.
I'm not one to complain but my 3rd experience at this location was just HORRIBLE!! I found 2 items WITH STICKS / PRICES the cashier named AMY refuse to sell me the first item. First off she came off really RUDE!! I told her I was not getting anything then her attitude changed until the next item she refuse to also sell me then attitude came back. I refuse to let her get away with speaking to me like she did. I asked to speak too the manger she claimed she was a manager which I found out that she wasn't! I work In C/S and never would of treated anybody like she treated me. You better believed corporate will here from me. People like that shouldn't work in this kind of business. Maybe she is having problems and took it out on me who knows. It also makes me think maybe she's the one doing the pricing but people like her shouldn't be working as a cashier. You lost a future customer. I'll never be shop at this location as long as she is employed here and it's a Shame cause I like shopping at the Salvation Army the money goes it a good cause.
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July 2023 by Laurie Finnerty
I am extremely disappointed in this particular Salvation army store. First off there are NO fitting rooms. This coupled with a NO refund, NO exchange policy makes for a lousy business. Any woman who has ever tried on clothes knows that size means something different to individual clothing brands. What may be a medium in one brand may be a large in another. For a store that is supposed to help people who may be financially tight to not allow them to try something on before buying, then not allow them to return it if it doesn't fit is useless! Second. The clothes were not sorted according to size and there were no labels on the racks as to what size starts where. By the way I usually go to a store in Loves Park illinois and they get 4 stars because they do have fitting rooms, they do organize their clothes not only by size but by color,and type as well. Don't waste your time here if you don't have money to waste!!
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June 2023 by D D.
Doesn't accept things that they say is accepted on their web site. Staff is very rude.
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June 2023 by Kate M.
I just tried to donate five items to the Salvation Army. The drivers They said take my bed frame because, although in great shape, it was too old. They couldn't take my chair, although it was spotless, because it came from a home where there's a cat. For some reason, however, they started to take my hassock, because it didn't weigh much, even though they have an allergy policy that precludes them from taking the chair. Same amount of upholstery m, same cat. Also, the rocking chair was okay., even though, again, I have a cat in my home. I just told them to leave. Now I wasted a week, I'm trying to move, and I'm still stuck with all this damned furniture. Screw the Salvation Army!. I'll drive what I can over to the ReStore in the morning. I'm never giving. damned thing to the Salvation Army again.
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April 2023 by Barbara J.
Disgustingly dirty , not a working cart in the place . This used to be my go to place . Not anymore , I'm done ?
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April 2023 by Sa Br
This store was pretty messy but items were generally in the right areas. I ended up buying two items which were marked at 1.97 each but ended up ringing up to around 50 cents each which was a great deal. Prices here are great especially if you buy items that are 50% off on that day. Employees were fine so overall I would recommend this store.
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January 2023 by Callie Joncas
I used to come here and I normally don't like to write bad reviews, but this is a place that you should probably avoid. First, during most of my visits here the store was smelly, disorganized, and unclean and the majority of the staff were unfriendly and unhelpful as well.I also came here for a job interview here several years and it was hands down the WORST interview experience ever so if you're thinking of working here, please think twice! The woman who interviewed me was lazy and barely explained anything or asked any questions and to top it off, she was super stuck up and rude and she left the interview only to start gossiping about me and making fun of me while I was filling out a paper application and I could hear her!!! I also heard her coworkers say mean things about me and there was no follow up after. An extremely uncomfortable and unprofessional experience, I will never buy from here again after that. I'm glad I didn't get the job after being treated with such disrespect.I did give it 2 stars instead of 1 star though because they often had interesting and appealing items for a decent price compared to other nearby places. Still, I would recommend Goodwill over this place since they have friendly and professional employees, and unique finds as well.
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January 2023 by V U
Lot of unique and quality items available.New and used items noted$10.00 fee if merchandise isn't picked up within 24 hours