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“I recently had a situation where a package was received damaged after shipping from this location ( UPS Fault...not staff here) . I didn't think there was anything that could be done but mentioned it to the team at this location anyway. They said they would look into it and I forgot to call them back to ask if anything was actually done. To my surprise I received a phone call that the problem was resolved and compensation given. This was so unexpected, they followed through and are always so nice and helpful! Great staff!”
“This place is such a gem- the people here will bend over backwards to help you in anyway they can. I fully trust the staff to take care of my packages AND my small business supplies. Neshaun is amazing btw! That guy always has a smile!”
“I had to deal with a return out of state and the gentlemen helped my mother at this store with all of my returns and with such patience and kindness. We really appreciated it, I would come back to take care of my services here.”
“Alexis was fantastic! Im only in town for a convention and I had to leave the hotel and get some boxes packed and shipped before my flight home. I was in and out of the UPS store in a matter of minutes thanks to Alexis! She helped me ship a large awkwardly shaped thing lol and was super helpful and professional doing it. Made this whole annoying process seamless and not annoying?”
“I recently visited the UPS Store and was impressed by the excellent service provided. The staff member I interacted with was friendly, efficient, and knowledgeable. They handled my package with care and answered all my questions promptly. Overall, a smooth and pleasant experience.”
“I needed to print 2 sided pages that fold open (like a book). The manager (didn't get his name), was super helpful in assisting me with the print job and even informed me that the printer has a fold function. After 1 or 2 tests, we got it perfect and printed the rest of the 30 copies. Was super thankful for his help and appreciate that I dont have to fold 30 pieces of paper, which would have come out less than perfect. Very friendly staff all around.”
8AM - 6:30PM
1153 Lee St, Des Plaines
Mailbox Centers
“Top-notch service and communicatiin from Desiree Crell, store manager. I needed a fragile framed artwork packed safely within airline luggage dimensions, so i coukd take it wirh me with as checked luggage. She carefully discussed all my options with me, showed me how it could work, and I selected the option that worked best for me. She even thoughtfully left the display of the dimensions visible on the outside of the box, so there would be no questions about iit from the airline. Excellent.”
“I just dropped off a package at the end of the day which I know I should never do. The gentleman working there was very polite and professional even though I kept him a few minutes late.”
“The staff is very friendly and efficient! They treat their customers with the utmost respect and really care about the quality of their service. I highly recommend this store!!”
“Sometimes I have to get stuff shipped for work they are very nice and it is fast the cost is a little high for packing services so do that before you bring the item you want to ship.”
“The service here is excellent. I love coming to this UPS Store. It’s the best service you could ever get and they do it with a smile and patience & they really help you. I keep on coming back. I’m not going to any other UPS store”
“Both agents were so helpful. One stayed on the phone with me and gave me directions so I could find the store. The other offered to tape up my boxes for me and so it was a one-minute stop. Excellent service!”
“Thanks to Sofia who was at the counter on 18th April 2024 for an amazing customer service. Our son had booked our luggage through LugLess service from this location. Since it falls under an external premise not being an owned office of UPS, there was some additional charge per baggage. It was a surprise to us. We expained to her that these extra charges were not known to us before and asked for help. Sofia was kind and considerate and waived of the charges understanding our precarious situation after a really long flight.”
8:30AM - 7PM
2720 Dundee Rd, Northbrook
Mailbox Centers
“I was under deadline for work to overnight ship an item, and due to work chaos, time was getting tight. Sunny helped me figure out a way to ship safely and economically. He is a true problem solver, and particularly today, when I think customer service is not as encouraged (nor appreciated/respected) it’s important to laud his stellar customer service, as well as your decision to employ him! I always appreciate the calm, professional, overall lovely attitude at this store, and with Sunny’s service in mind, I’ll continue to return.”
“Perfect, superior packaging. Didn’t skimp on materials. Seamless delivery. ON TIME DELIVERY!!!! I cannot stress that enough, being on time. In addition, the staff at store 3057 was super helpful in answering my questions. I spoke with Renee. She was the actual person that did the packing. This was all done over the phone as I never met them in person. They received my item directly from the seller I dealt with. This is a wonderful store to deal with!”
8:30AM - 7PM
2033 N Milwaukee Ave, Riverwoods
Mailbox Centers
“I love this store! There’s nothing they won’t ship! They’re helpful and will pack things up for you when you don’t have the boxes or time! Manny and his group are the best and they get you in and out fast!”
“I have been going to this particular location for years. All the employees are very good and helpful. I wanted to send a package so Brian helped me with his amazing service. He was so good and made my work easy. Thanks to Brian for helping me as always”
“This store is very clean and nicer. The store employees is very professional.i prefer to go to this store . I drove to this store for my returns, shipping, printing and notarized the papers .I recommend this to everyone around this store.”
8AM - 6:30PM
1600 W Lake St, Addison
Mailbox Centers
“My husband and I took some packages to this store today to be sent out. I was really nervous. I just opened a small business, so I'm not used to sending packages out. The man who helped me was very patient with me and helped me through the whole process. I'm just incredibly grateful for the way we were treated. Thank you so much for all the help!”
“Gopi my experience here at UPS store with this gentleman was bar none the best he was super helpful and very professional. This is a keeper. Just want to let you guys know great worker. I will tell all my friends about the help I got here today”
“Words cannot express my gratitude to Joe and the entire team at this particular UPS. They were knowledgeable, patient, extremely kind and helpful. Bravo to the manager who hired such fantastic crew! Thank you, Thank you and THANK YOU for assisting me on Wednesday, August 14, 2024!”
“They do their job right and efficiently. Not many mailing stores do. Respect to these ladies here (haven't seen a male in there so idk).
Thanks to the team.”
“The female associate saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle with beingThe female staff saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle and being willing to excuse herself from her customer to assist me with the box. She was a blessing.”
“This is by far the best ups store around. Jimmy and Isaiah are two of the best workers I’ve seen in any ups store. They both go above and beyond for the customers even when the store is busy. I’ve been going to this establishment for 10+ years and haven’t had an issue yet. They are always so polite and respectful no matter what.”
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“I was bringing a return into this UPS store, thought they were open til 7 pm. Walked up to door to go in and saw they were closed as of 6:30 pm. Went to get back in my car and 1 of the employees came to door and told me to come in. When I said I thought they were closed, he said it's OK, I'm still here finishing up things. I was thankful he saved me from having to make another trip back tomorrow. Great employee and awesome customer service!! I will definitely come here for my returns ect.....”