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March 2024 by Anthony V.
Really amazing sales staff. Very clean, large assortment of products as well as assistance for online if they don't have it in stock, granted they have a large selection.
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September 2023 by Leigha Palcek
My husband and I have never been here before and Brieanna was AMAZING. She was super helpful right off the bat and had an answer for pretty much every question we had. She gave good recommendations and tips for certain products and was just all around so sweet and so helpful. 10/10
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September 2023 by Sapphire Tsubasa
Denise and Bri have been great to work with each time I go there they both know what I am looking for ???
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August 2023 by Steve Johnson
Nicole and Denise were the best!
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June 2023 by stellaluna
I had a great experience here!! The store is clean and well-organized, and the staff are friendly and helpful. If you are a younger adult, be sure to bring an ID with your photo and birthdate!I felt very comfortable, and I found exactly what I needed! Thank you!
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April 2023 by Stanze Smith
Organized, lovely educated staff, the place is clean and they know what's on the shelves. They have something for everyone and they have something in every price range
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January 2023 by Terria S.
I had the lovely pleasure to meet Nicole. She was extremely helpful. This location always have beautiful pieces. Most of their items are reasonably priced. I will continue to keep coming here.
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January 2023 by Me Me
The manager Brianna (I think) and the staff are incredibly helpful. Many of these conversations can be awkward but the staff is always respectful and professional.
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October 2022 by Johnny M.
rude mean worker w cat ears was mean and unhelpful. found another shop that helped me get exactly what i needed though :)
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September 2022 by Mina H.
Fun stop to look over the various items out and available on the market. NGL Prices are legit way way better on Amazon though.
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July 2022 by Reece
We were helped by Nichole and Jairely. Both of them were EXTREMELY professional, not at all pushy and didn't pry or get in our business, and could not have been any more of what we needed. They did their job exactly the way they should and didn't make the experience weird or anything like that, which helps people who are more reserved, such as my girlfriend and I. We aren't from around here but the experience was exactly what we needed!
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July 2022 by Mirella K.
I've been coming to Lover's Lane periodically over the years now for Halloween costumes, funny decor for parties, themed accessories, etc. I'd say 80% of the times I've been here, it just hasn't been that great of an experience sadly. I'm constantly upsold here. I understand if you try once with a customer, I get it's part of retail, but even after they try and you politely decline, they'll be back to upsell you again. I feel like I can't shop in peace here sometimes because employees are coming up to you and offering the most expensive products for you to buy. Also every single time without fail, when I go to buy my things at the cash register, I'm asked "can I recommend something better?" Literally every single time! And even if I say no, there is always a comment. I've gotten questioned about the product(s) I'm buying like "you're okay with this needing batteries?" or "it's such a shame because this is a cute product but there's such better quality ones" after I already say I'm fine with the products I chose. I still here them out and see what they have to offer, and sometimes I do take their recommendation and other times I do not. Again, just always trying to be upsold and they don't take "no" easily. Another thing is their stuff here is WAY overpriced for the quality. The costumes I've gotten here were over $60, $70 and usually come apart or rip and tear after a use or two. Their decor is fun for bachelorette parties or other themed parties, but again, not quality or anything like that. Lot of their packaging is flimsy or looks like it's been returned even though they don't take returns. If their pricing was reasonable I wouldn't even be mentioning this, but from the way they price their items you'd think every product here was of the highest quality. I'd skip this place and try a different store!
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January 2022 by Ron Spinabella
Breanna was one of the rudest nastiest women I have ever spoken to as a salesperson at a store. They had a sign on the door that said they provide customers free masks. I was harassed the second I stepped through the door without a mask. I politely asked for one and I was given a nasty attitude. She handed me the mask like I was some kind of leper. After I was provided with the mask Breanna proceeded to harass me saying I was not wearing it properly and threatened to "escort" me out of the store. Absolutely laughable. Terrible customer service, they do not have to be rude and hostile while trying to enforce any kind of store rules. I came in to redeem my birthday giftcard that they sent me. What I thought would be a pleasant experience turned out to be a nightmare.. Happy Birthday to me I guess.. I'll buy online from another business from now on. All the cheap stuff they sell comes straight from China anyways. I can get much better prices online elsewhere.
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July 2021 by Shayna Vientraz
I had an absolutely wonderful experience here. I came in dressed masculinely, as I was masking my gender identity in public, and was not judged at all when I informed the sales clerk of my identity. They immediately switched pronouns and didn't misgender me once, and gave me amazing advice on purchasing high quality toys at affordable prices. I couldn't be happier, and the only thing this visit had negative about it was that I didn't have enough money to buy a cute outfit to surprise my partner with.If I could give 6 stars I would, Look for an employee named Sarah. She's incredibly helpful, non judgmental, and very professional in explaining sexual dynamics and how to use your purchase. I will be returning again.
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April 2021 by Mike Weber
Bebe is the best employee there! Always super helpful for me and my partner. She helps us every time we come in and has great advice and is very knowledgeable about everything in the store and what is new/just came in. She always points us in a good direction. Thank you for your excellent customer service. I would add photos but I don’t think any of them would be appropriate by Google standards.
