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March 2024 by Bill Davenport
Accurate returns and professional and friendly staff.
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March 2023 by Linda Bezec
Great service. Thomas Srnak is the best. He's done our taxes for a few years and we are completely satisfied. Tom is truly an asset at H&R Block and plan on going back for years to come.
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March 2023 by Katelyn Gustafson
Velka is wonderful! She is patient, kind, and answers all questions thoroughly. I would highly recommend her and H&R Block to anyone!
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March 2023 by Carlos Vazquez
I called just to get prices on new ITIN's when the lady on the phone, said "We can't help you here! To do that you can go to other places..." I usually do taxes on my own but this time I wanted to file with a H&R Block since I need ITIN's for my dependants. I guess she was right, I'll go to another place.
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April 2022 by Ashley Hernandez Ginarte
The Velka Arshinkova really polite and patient, I loved working with her.
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April 2022 by Kevin Calcaterra
Marty in the Arlington Heights Office is very detailed and explains everything in detail.
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April 2022 by Tim Adkins
Fast, friendly, and backed by a Guarantee.
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March 2022 by patricia mastores
Easy to schedule, taxes explained clearly and answered all my questions
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August 2021 by Nancy Journet
My boyfriend and I filed our taxes at this H&R Block office on February 8, 2021. Here we are 45 days later, with no answers as to why our returns are delayed. And by the way, my return hasn’t even been processed per the IRS website, despite being told numerous times by staff at this office that the IRS is processing my return. We both have been very proactive in trying to get answers from the IRS with no success. Today, I called H&R Block’s customer service department and was told to contact the IRS. What do you think I have been trying to do for the past couple of weeks!!!!! With zero luck. So I asked to speak to a supervisor, was put on hold for about 10 minutes. Once the supervisor was able to take my call, we spoke for about 5 minutes, and the call mysteriously got disconnected. I should have went with my gut instinct, and walked out of the place, when the tax preparer looked like a deer in headlights, while preparing our taxes. I completely understand what is happening in our country and the delays in processing returns, but when the direct source is saying that they don’t have my return. There has to be a disconnect somewhere. This is my first and last time preparing my taxes with H&R Block. Worst tax experience of my life. I will stick to a CPA and pay the extra money. I prepared my taxes at H&R Block, due to my boyfriend’s suggestion. So guess who’s in hot water with me now????I appreciate honesty and would respect and accept a “Hey we screwed up.”
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August 2021 by Hannah B.
This is not a good H & R Block office to go to, I still do not have my refund and it's mid-August! I told them I wasn't sure if I got my second stimulus I needed to check and I was told not to worry about it. I thought they had a way of checking instead they just said I did not receive it so then they could say they saved another person $600 and take the credit and charge me for the form. When I went back and ask them for help they said I could just write the IRS a letter. Basically they did not care that I did not get my refund nor did they care to help me. Other H & R offices have been wonderful and would have never just looked out for themselves, this office only cares about themself, the customer does not matter.
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June 2021 by Alayla Cortes
Because of the fantastic service given to my partner & I from Thomas! He is the best!
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June 2021 by Michael Corsi
Tom was exceptional. Looked to save me money and did
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April 2021 by Nancy Munoz
My boyfriend and I filed our taxes at this H&R Block office on February 8, 2021. Here we are 45 days later, with no answers as to why our returns are delayed. And by the way, my return hasn’t even been processed per the IRS website, despite being told numerous times by staff at this office that the IRS is processing my return. We both have been very proactive in trying to get answers from the IRS with no success. Today, I called H&R Block’s customer service department and was told to contact the IRS. What do you think I have been trying to do for the past couple of weeks!!!!! With zero luck. So I asked to speak to a supervisor, was put on hold for about 10 minutes. Once the supervisor was able to take my call, we spoke for about 5 minutes, and the call mysteriously got disconnected. I should have went with my gut instinct, and walked out of the place, when the tax preparer looked like a deer in headlights, while preparing our taxes. I completely understand what is happening in our country and the delays in processing returns, but when the direct source is saying that they don’t have my return. There has to be a disconnect somewhere. This is my first and last time preparing my taxes with H&R Block. Worst tax experience of my life. I will stick to a CPA and pay the extra money. I prepared my taxes at H&R Block, due to my boyfriend’s suggestion. So guess who’s in hot water with me now????I appreciate honesty and would respect and accept a “Hey we screwed up.”
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April 2021 by John Lord
Very nice. They were happy to answer any questions. Great experience
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April 2021 by Karen Johnson
Thought the charge for the 2 tax returns was high - it is a simple form and took less than 1/2 hour to complete both.
