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February 2024 by Irwin Leiter
Car was ready earlier than I thought. They were prompt, honest, told me what was needed and what wasn't.
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January 2024 by Mary Butzen
Very friendly and competent service.
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January 2024 by luigi esposito
Service was done quickly, well and affordably.
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January 2024 by Madi Moen
We arrived at our appointment time for a regular oil change on a very common small sedan and were told to “give them an hour and a half” with no further explanation. So we left came back only to be told that the service for the oil change itself takes 1.5 hours here. Absolutely ridiculous, horrible communication and very slow service times. Every oil change I have received in the past from other locations have taken less than 20 min total from start to finish. Not to mention we can see the staff smoking in the garage where the cars are being worked on. Not a fan of this location won’t be coming back.
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January 2024 by George Sessa
We needed a battery like many people at this time of the season. We were cordially greeted and given an estimate of the time and cost of the new battery service. The time turned out to be shorter than originally stated and the estimate was correct. A Very positive experience.
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January 2024 by Neal Bullock
It was -5 degrees outside, my tire was almost flat and wouldn’t fill with air. I showed up here and they were completely swamped with cars that needed to be worked on. They were very under staffed but all working very hard.I thought I was going to have to leave my car over night even though I needed it for work the next day. Thankfully Matt took a look at my tire and said he could squeeze me in and have it done in 45min and that’s exactly what happened. Matt saved me and I can’t thank him and the staff enough! I’ll definitely be coming back here whenever my car needs work!
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January 2024 by Denchik Deny
Brand New Google Maps Car 360 In March 2024
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January 2024 by Jeffery Suba
It was very easy to get an appointment and the service was completed in 30 minutes
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November 2023 by Didi Wiyogo
This morning after long Thanksgiving weekend, I had an excellent experience at Firestone with their wheel alignment service. The staff/manager went above and beyond to accommodate my urgent need after I changed tie rods. Despite not having an appointment, they squeezed me in and, although there was only one mechanic available, I was pleasantly surprised that Ravi, the mechanic completed the job exactly on time. He not only ensured a perfect wheel alignment but also took the time to educate me on the process and suggested improvements for optimal results.Ravi's dedication, transparency, and customer focus truly set him apart as the best mechanic I've ever encountered at Firestone.
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November 2023 by Sharia Kennedy
I've been going to them about 6 to 7 months I never had a problem until yesterday I had an appointment at 3:00 p.m. for a Ev inspection on a Tesla model same routine that I've been doing for 6 to7 months. I was met by the store manager Freddy who tried to convince me that they do not do ev inspection he was very rude confrontational he had a bad attitude he tried to tell me this is how the car business work. When I have worked in that same exact business for 6 years. He gave off that he doesn't like women's vibes
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November 2023 by Mike Marasco
I was out of town on Thanksgiving weekend got a nail in sidewall needed a new tire. The people working there got me in fast so i can get back on the road. Thanks again for the A+++ service , not many places like this around anymore.
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November 2023 by Achila Jayasuriya
Super arrogant front guy. I made an appointment for 12 a week before and shoed up 15 minutes early. He said it will take 1.5 hours to 2 to het it done. I left and came back after 2 and half hours and the car was still sitting outside. When i went inside he said it will take more time and asked me to take the car if i cant wait. I took my car and left without getting the work done. Dont know how to talk to people and have no idea what customer service is. I would not recommend this place for any service. Save your time and money going to a another place.
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October 2023 by Isaac S.
Paul is the man and everyone knows it. He gets me right on all my automotive needs. I've been bringing my cars to Firestone for years now and have never had any issues with the service. 10/10 would recommend over any auto shop in the area. If you live in the BG/AH area take your car into Paul.
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October 2023 by Jessica H.
I've come here twice now, once when I had to get a tire replaced because there was a nail hole, and once for an oil change. Their prices are not necessarily a bargain, but seem fair. They are timely about getting the work done. I also appreciate the mechanic, Paul, for being friendly, honest, and helpful. Twice when my car has said it had low tire pressure, he's jumped up and checked it (even in the middle of a food break) and helped me to reset/calibrate the sensor. Very knowledgeable guy and I trust him to do good work.
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October 2023 by Chandrakant Gohel
Today, September 30, I had my car's oil, air filter, and TPMS sensor changed at the Firestone store on 3431 Arlington Heights Road. It was a pleasure to work with Fred; he is incredibly kind and helpful when it comes to billing and getting the work completed with payment. Fred is also very knowledgeable about the work he performs, so his courtesy is greatly appreciated. I am grateful and fortunate to have had the work on my car done at Fred's store, and I heartily recommend them to everyone. Thank you, Fred. Good work.
