Best Buy is known for being a reliable destination for electronics, featuring a solid selection and helpful staff. Customers appreciate the convenience of walking in to find what they need immediately, rather than waiting for shipping. However, some have noted that the store feels emptier than before, missing the lively energy that used to be present. Many reviewers have praised the service, especially from the Geek Squad. One staff member received high marks for his knowledge and assistance with laptop issues, showcasing the supportive environment. Customer service is generally good, with some even receiving complimentary accessories with their purchases, although there can be long wait times. On the downside, there have been frustrations related to order fulfillment, particularly with issues like delayed TV pickups. Customers have encountered difficulties communicating with store staff due to being transferred to offshore support, leading to dissatisfaction with service. While some locations are preferred over others, the overall experience remains positive, and there's hope that Best Buy will continue to thrive as a tech store option.
