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February 2024 by Kim Mark Gonzales
Really great people to work with.
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November 2023 by James
I had such a bad experience with Alexa CPA group. I wish we had never used this company, as it just complicated our tax season which was so unnecessary. I will never use again.
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October 2023 by Shawn B.
I do not recommend this place. Everything went wrong, and I don't think they are supervising their new people very well. I got three phone calls in one day from a new person, which really made me nervous. She didn't even realize what I paid for, or what she was suppose to do to get the missing forms. I knew more than she did about those forms. They offered me a 10 percent discount, but what I needed was reassurance that there would be some supervision. This new person seems to be in the office alone with a receptionist regularly. I told them to stop working on the taxes and they ordered one year of forms anyway. I asked about a refund for most of my retainer, as I backed out before any returns were completed, and I was told I would get it the way I had paid, which was a cheque in the mail. I have not received said cheque. I called last night, but I have not gotten any response. This was truly a bad decision on my part, and I regret it. I have no idea when this deposit will arrive, if ever. :(
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September 2023 by Peggy Meyer
Very poor with communication as the other reviews say. No showed calls we had set. Mixed communications from multiple team members regarding the deadlines. I educated Alexa via my financial advisor on what wasn’t a taxable event…this lowered my tax estimate by several thousand dollars from what this firm calculated I owed. Overall not satisfied and will likely look elsewhere for next year.
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July 2023 by Valerie Daniels
Alexa CPA was hired to complete our business tax returns and did nothing but copy what was provided to them and put the numbers in a program they use. They didn’t complete ANYTHING we paid them to complete. Alexa CPA also falsely responded to a review for our Woodstock business as a scam review and said they’ve never worked with us. This is a complete LIE. DO NOT TRUST ALEXA CPA! I wouldn’t recommend them at all, and I regret wasting my time with this scam of a business.
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July 2023 by Wood Stock
The worst CPA I've ever had. She lies about deadlines and her staff doesn't speak English well. Very difficult to communicate with. She's more interested in working with Bitcoins than tax returns. She even tried to charge me for work that wasn't completed.
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July 2023 by Christina Severo
I had an initial client meeting scheduled with this CPA group yesterday and I was never followed up with. I called 15 minutes into my scheduled time and was told she was with another client and would reach out after she wrapped up with that individual. I did not hear back via email or telephone call. Would not recommend- unprofessional and disrespectful of my time.
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July 2023 by Charlotte Couturier
I had a really bad experience working with Alexa CPA, I don't usually post reviews but when it comes to money and finances, this feels pretty serious. I had countless issues working with the team for my (straightforward) individual tax return. Lack of communication, filed extension unnecessarily, got audited, owed money due to their error. Unprofessional behavior, missed meetings, late-night calls. Hiring a CPA was stressful, didn't save money, incurred late filing fees. Should've done it myself.
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May 2023 by Arvind R.
I cannot comment on the CPA's tax knowledge or abilities but I can say that the operations are a complete mess. The online portal that they use to manage document submission looks like a high school kid used rudimentary 1990s HTML technology to develop it as a side project. Even leaving aside the visual catastrophe it is next to impossible to understand how to navigate or upload any docs. Note that I work in technology so imagine the heart attack the average joe must have when he goes to their portal. I asked the staff to call me to walk me through what I needed to do but they couldn't bother with that. Just sent me a condescending email response implying that I was an idiot for not knowing what to do. I asked for a refund of my consultation fee. Going to look for a more professional firm for my tax needs, even if it costs a few more bucks. UPDATE: The staff is even more horrible than I expected. First off they again insulted me in their response to my refund request by saying that other clients have no trouble with their portal. And now they are now refusing to refund me by lying and saying that I already had the consultation and hence they cannot refund. Even though they called me a few days before the original consult date and moved the consultation to a future date. Absolutely disgusting service. I have disputed the charge with my credit card. This is not a legitimate CPA firm.
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May 2023 by Jessica Rendelman
We used Alexa CPA for our personal filing this year and we were extremely disappointed. So many great reviews, but every step of the way for us was negative and we will never recommend them. Took over three weeks for a response to book our review call, even though we requested three separate updates. Once the call with Alexa was scheduled, she did not even call us at the time and we had to call her office, which was a mess just to even get to her phone. Once the call with Alexa started, it was obvious she was unprepared, and we were horribly misquoted on our return numbers, which caused chaos and countless calls to our financial companies/advisors. Somehow, when we followed up with them to review the numbers again, they miraculously changed from what Alexa stated.No follow through, unprepared, and overall horrible service. Do not use for personal filing/individual returns.
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April 2023 by Jordan Mendoza
Would not recommend using Alexa CPA group for individual tax return services. I found it very difficult to get in touch with the team - at one point, they told me they would get back to me in 1-2 days and then ghosted me for weeks until I called their office multiple times requesting a response. This left me feeling really frustrated. Alexa seems like a really excellent accountant and is friendly but was late to each one of our calls, even up to 30 minutes late for one call. They finished my tax return eventually, but I won't be using their services again.
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April 2023 by Jordan M.
Would not recommend using this group for your individual tax return. While Alexa herself is excellent in her knowledge of taxes, I found that working with Alexa's team was incredibly frustrating. For several weeks, I thought I had been scammed because they didn't respond to any of my emails - they essentially ghosted me until I called several times to ask for updates. Alexa was at least twenty minutes late to each call, with one call not starting until 30 minutes past what was schedule, which I found very off-putting and unprofessional. They got the job done but the process felt really dismal.
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March 2023 by Robert S.
I have been doing my personal and business taxes with them for the last 5 years now. Alexa, is very detailed oriented always a pleasure to deal with. Anna, her assistant, makes the whole process seamless with all the reminders. The only negative that I don't like is the portal to upload the files. Highly recommend!
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January 2023 by Marco
Even from overseas, Alexa is easily and readily contactable and very good to work with. Highly recommended.
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November 2022 by Nancye Christian
Alexa is very helpful and professional. By the questions she asks, I know she is very detail oriented and careful. I feel much more relaxed knowing she is looking after my tax returns. I would recommend her wholeheartedly.
