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March 2024 by Alex
Had a good experience. Doctor was awesome as well as everyone else.
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February 2024 by Angie Angie
This has been the best doctor's office for my children and I. The front desk staff are always kind and accommodating. The nurses and doctors treat patients of all ages with care and understanding all of our concerns and needs. For anyone who wants the best doctor for yourself or your children go here!
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January 2024 by Christian Vazquez
The most incompetent clinic I’ve ever been to. I came with my sister for an appointment she had, we arrived 15 minutes early as she had a 6pm appointment, then they said that the doctor was running late (that happens and it’s understandable). What isn’t understandable is for the front desk to look at my sister and another patient (both with the “same” name) and say “I don’t know which one she’s calling but she’ll come and get you”. Only for then my sister to have her 6pm appointment taken by the other person who arrived after she did and then my sister having to wait an hour to even be seen. I don’t know how totally inept you have to be at your job to not even properly communicate which patient is being called up or follow the guidelines of an appointment. As someone who works in a health care setting, it astound me this place manages to pay their own electric bill on time if they routinely have these issues.
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November 2023 by Essma Kittana
I am not going to bother to write much about my experience. Simply very unprofessional and misleading. Don’t go there
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November 2023 by Alma James
I’ll start by saying I used to work on the medical field. I was an MA and did both back work with patients and front clerical work. Like appointments and insurance. Now both as a patient and as a previous MA, NEVER - have I had such an issue with appointments. My particular doctor at this location is Laura Lopez. And I have no complaints about her. She’s informed me more than most doctors I’ve seen. My problem is the medical assistant. Who has been caught in unnecessary lies. I am 8 months pregnant. From the start, my very first appointment. The medical assistant Anahis had a horrible attitude towards me because there was no medical fiel. No history. When I had made the appointment I had asked what I needed to bring because each clinic is different. Some require you to bring your record from another doctors office and some will get it for you. Well apparently this one needs the new patient to bring it with. Which I was not told to do and she asked me in the most dumb way possible how I knew I was pregnant and that far along. When I had already been seeing a doctor and only switched because I wasn’t getting the care I required. From that day on, it’s been nothing but problems. She even lied about how only one person can see the appointments for the ultrasounds at the Buffalo location. When I showed up for one of my ultrasound appointments they never had me in the system for that day. I told them exactly what the medical assistant had said and they told me she lied. I again spoke to her yesterday to reschedule an already rescheduled appointment and today I get a call from the receptionist about how it’s important for me to make an appointment because I missed mine. I told her anahis had already called me back and said I was scheduled for Friday which the receptionist then told me I wasn’t and I was still scheduled as the genesis location in des plaines. I don’t know what’s going on or why this place is so horrible. It’s like no one knows how to do their jobs. I’d highly suggest to not go to these locations at all and just find another provider. I would if I could but I’m about to give birth and have no more time to look. I only hope the C-section goes well, I’m genuinely scared at this point for my wellbeing and their carelessness and lack of ethics. Close this place down or get better people. It genuinely makes you guys look like a joke and very unprofessional. Get something done to better your locations or someone will eventually sue.
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October 2023 by Sam
We’re both speaking beautiful perfect English at the appointment but I had a really hard time communicating with the doctor. Again. I don’t think they have much time but certain concerns are ignored but I try to address them. The phone receptionists have gotten blatantly cruel and it is really negatively affecting all the related clinics. I’m really uncomfortable with the treatment here it doesn’t matter which location but this one is especially unnerving. It was very stressful just going today because of past times. There’s two doctors here I never want to deal with again. Please please please fix whatever toxicity is happening, people need these clinics. When I complained online about another clinic, about not being able to get an appointment, one of the persons I was complaining about is the person that called me back - why does it seem like the is there no oversight anymore? I wouldn’t be comfortable communicating with whatever email you want to suggest I email at this point because the communication channels here are so weird.
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October 2023 by joyce
Receptionists are awful. Everytime we go in they sit and gossip and are not friendly. On the phone, they couldn’t understand my moms korean accent and what she wanted, gave her attitude, and hung up on her.
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October 2023 by Daniella Decarli
Please don’t ever make an appointment with Pinaki Patel because she was so rude to me and my son ,she gave a horrible customer patient services . She was yielding. She is always in a bad mood. She tread us horrible.even she was mean to the nurse . The Doctor is from India please remove her
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July 2023 by Erica Guerrero
I can't thank the office enough for the special, excellent care they have provided to my family! Been coming here for the past years and the staff is wonderful. Always able to get my children in for appointments right away. If I ever have any questions for the doctor or the medical assistant I always hear back from them right away!
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May 2023 by Sonic B. Champ
I would have given this place a higher rating because the particular doctors I have seen have been super kind, but I cannot do so in good faith given how I have been treated by a particular receptionist, so one star it is.I inquired about a form that has apparently been sitting who knows where within the building and was not returned to me in regards to a service that I have been waiting for several months for.I was polite about asking for the form. The receptionist then began to look and I explained how the form was faxed over (I have the receipt) and I called about it multiple times. The woman then spoke very rudely in Spanish to one of her coworkers, which I speak fluently so I understood every single word that was said about me and the inquiry I gave in regards to this form. I was then finally told that my primary doctor is on vacation, which I was not aware of.Additionally, I was told there were voicemails that stated why the form couldn't be filled out that were sent to me sometime during the time frame. I have reviewed the voicemails and not a single one of them had the "explanation" that the receptionist gave me, with a very rude attitude! I also had returned the calls multiple times.This is highly unprofessional and I will be letting my insurance know so I can hopefully switch to a different medical provider.Save the headaches and don't go to this particular location if you can avoid it.Summary: A particular receptionist with black hair was very rude in regards to a simple inquiry about an important form in regards to a service that I have been waiting for roughly four months for.
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May 2023 by Vivian Rodriguez
You would think the receptionist would be professional and attend you right when you arrive but they rather chat with each other. Their hospitality is so bad that I will no be going anymore. The only good thing about this clinic is the Doctors.
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January 2023 by Maftuna Ismailova
Kristin Rebekah Bean Is the best in Access, really kind and always tries to answer carefully for all your questions . Really appreciate her work.
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December 2022 by Ivonne Vega
Worst place to go to my showed up with an appointment and they didn’t attend her and the place itself looked horrible I don’t recommend at all if I could give no stars I would and the nurses there are absolutely rude.
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November 2022 by Nick Achille
WHEN I CALL TO GET INFORMATION ABOUT THE FACILITY NOBODY WANTED TO EXPLAIN ANYTHING TO ME. EITHER UOUR FACILITY IS CLEAN AND WELL TRAINED OR ITS NOT
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March 2022 by Grace J. G.
I found a great doc, Her name is Dr Munawar Sultana MD and she is really nice. She is at 1120 Arlington Heights Rd So happy. She really listens and cares for her patients. She is very kind, approachable and communicates with you constantly. She spends time with you and answers all of your questions, she also does not judge you and dis you for your beliefs, she respects them. Thank you Dr Sultana
