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May 2024 by Kristin Stump
Came to get us in about an hour (he was on another call when we requested the assistance)
Super friendly, he was cautious while he drove. Im glad he was able to safely do his job, i know these roads are dangerous for workers such as himself. Thank you!
10miles out on I57 south to effingham, IL. 1230pm.
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April 2024 by Chris Carpentier
Shout out to Brandon when my kid accidentally locked the FOB in the car. Not only did he unlock the car without any damage, he was punctual on his time and also very professional. He looked as though he had been working all day and our dilemma was next on his list. Good Guy! Thank you Sir!
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April 2024 by Taryn Higgs
I went downstairs to get in my car for class but realized my car was gone, so I was confused. I called the towing company that works for the apartments I live in, and they said they didn't have it, so I started freaking out. Then I called the cops, but I was informed that the towing company did, in fact, have my car, even though I have a parking sticker. Sometimes it falls off. Once I got there, the guy took me to my car and said, "So, how are you paying the $300?" even though you can clearly still see my sticker in the windshield area; it's just not stuck on the glass. So, I started getting mad because I missed my anatomy class, called the cops thinking my car was stolen, and now I'm having to pay $300 when you can clearly still see my sticker. It's just not on the window. But after some yelling, I guess he had a "change of heart" but made me apologize, even though I didn't mean any of the things I said. I just wanted my car back. Also, I think $300 is a lot for this junkyard towing company on C Street in Charleston, IL.
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March 2024 by Kinyetta Nance
They were dispatched by Mitsubishi for my tow at 8:00am. Had me waiting up to 5 hours while updating they’ll be to the location in 60, 30, 20 mins. And still nothing. If they couldn’t fulfill the job they should have declined the dispatch. I ended up canceling and went with one of the big guys. Was cheaper and they were to the location in a little over an hour. Guy on the phone was professional, they just drained my day.
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February 2024 by Kayla Vargas
Horrible he did not know how to do it
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December 2023 by Melissa Winskill
Worked with insurance to get a tow set up. Was told that they would pick up the car at noon. At 2:30 the car was still not picked up but when I called they confirmed that the car would absolutely be picked up today. I got a text from the tow at 12:10 am saying "this is ur roadside assistance." At 8:00 the next morning I called the location of the car and they reported that my vehicle was STILL there. I had to call insurance back and reschedule with a different company. I strongly suggest going with a different company as my experience with this one was extremely unreliable.
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September 2023 by salem grieman
worst service ever had. completely unprofessional.
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September 2023 by Ella Braniger
This garage cannot be trusted. My insurance roadside assistance called this outfit to tow my car. Instead of towing it to my mechanic, as instructed, he towed it to his storage yard and held it hostage all week until insurance paid to get it out. Unreal. Unprofessional and untrustworthy. Don’t use these guys. They’re hustling.
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September 2023 by Felipa Ruiz
They're costumer service is very nice ☺️
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June 2023 by HippieLuv AtHeart
I’ve been stranded on the side of the road for 2 hours in 92 degree temperatures!!!!!! Only to be told. Our driver is wayyyyyyy behind and have no clue when they’ll be here. What kind of service is this???!!!????? I do NOT recommend this service at all!!
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June 2023 by Seb J
While the dispatcher was communicative, the car incurred cosmetic damage, and the towing was over two hours late!Service: Car towing
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May 2023 by Jessica Acuna
I had a very good experience the first time I called this place. The guy on the phone was extremely nice and helpful. Unfortunately, I had to cancel the tow call because the shop I was taking my car to canceled on me. I had to pay through my insurance in order to book the tow call. The same guy I talked to before confirmed to me the payment had been received on their end. I was hoping to find another shop to take my car in the next couple of days. He and I had an agreement so I wasn’t expecting a refund.I had to cancel the claim completely because could not find a shop to take the vehicle to within reasonable amount of time. A couple of weeks have passed and I have not received a refund. After making several calls to my insurance company I decided to try calling them to see if they could see that claim and somehow issue the refund or direct me on what to do.A lady answered the phone this time who was extremely frustrated with my questions. She denied payment receipt. So I requested to talk to the other guy, who she said was her husband and who had confirmed the payment receipt with me. She refused to let me talk to him, she said her husband would not tell me something different. She was very rude, condescending, and her treatment was total opposite of what good customer service should be about. I hope I am never in need to have to use this company. It would definitely not be the company of my choice. Very unfortunate experience.
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May 2023 by S Miller
Terrible customer relations by phone, stated if your wanting free advice I don't know what to tell you. At that point I decided I would never use this business. Only requested to know if there were places that could look in to a specific problem so I would have a destination to be towed to. I found someone better with better equipment and a lot more knowledge for a better price. 4-29-23 at 2:57 PM CST was when the call was placed. Not a good attitude from this place of business. Only got one star because it is the minimum for the ability to post, actually a ZERO Star
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May 2023 by Brianna Brunk
The guy I had was very nice. He explained why getting into my car is hard and explained the whole process. He never made me feel bad for locking my own keys in my car. Overall it was a great experience, and I would 10/10 recommend.
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May 2023 by Carmella Braniger
This garage cannot be trusted. My insurance roadside assistance called this outfit to tow my car. Instead of towing it to my mechanic, as instructed, he towed it to his storage yard and held it hostage all week until insurance paid to get it out. Unreal. Unprofessional and untrustworthy. Don’t use these guys. They’re hustling.
