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July 2024 by Luis Martinez
The best people are in this store.
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July 2024 by Debbie Forchione
I'd like to shout out to Walgreens representative Olivia. She is very nice and very knowledgeable in the pharmacy Department. Olivia really knows her stuff and I'm very happy to have had her take care of me at the pharmacy.
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July 2024 by Brittany Horner
I would suggest going to any other pharmacy, unless you like to be told to come get your script only for it to be at an “offsite location” after waiting for their meal break to be over. I’m just going to change everything over to CVS or quite literally anything else, it’s simply never a quick and problem free experience. Always something. They don’t have this rating for nothing, it’s a constant issue
**I want to edit to say the retail workers here are always so pleasant and nice and I will continue to use the photo services as well as retail services but I simply cannot bear to deal with the pharmacy any longer.
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June 2024 by Keith Kane
Had everything I needed clean and organized
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May 2024 by Gary Petykowski
Terrible uninterested customer service and front end. Noone there to help you and forget even trying to wait less than 25 minutes in line at the Pharmacy
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May 2024 by j west
Antioch Pharmacy is absolutely terrible. No customer skills, always rude it Always whatever attitude.. Always a problem with Insurance info that sits right in front of them. My Dentist called my prescription in. I was told by pharmacy I would receive a text when it was approved and ready for pick up. 5 hours later I call there and am told that the text was sent to me waiting for confirmation. Really what a coincidence I received the text 30 minutes after calling the pharmacy back. It was never sent the first time. Liars. They have no care concerns about there customers whatsoever. I will be changing to a different Pharmacy. The only reason they got a 1 star is because there was no 0 Star. Try Treating others the way you would want to be treated . Learn some good customers skills. Your go a long way.
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April 2024 by Peggy Whitmore
So sad. A lady named Lynn who helped me at the counter fill my meds had the absolute worst customer service. I'm sick, are there no sick people that ever came in Walgreens? Someone review the tape from when I was there. Her face says it all. No smile, not courteous whatsoever and he just kept saying oh we got a problem oh we got a problem when she saw my account. I asked her three times what is wrong with my account and she would not answer my question. Then she went and got some gloves, good idea because you work in a pharmacy and I'm sick. I also asked to make sure all my other meds came through and then her look at me and response said it all!! She said well of course they came through. Like I would know that as the customer. Then she's complaining then it's going to take a minute cuz he just got off a break. I figured I would have to wait. That's pretty normal. I even asked her why you treating me like a criminal. How sad, that's my neighbor. She needs to retire and be nice to people. Do better Walgreens!!!!
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April 2024 by Olivia
They don’t care about getting things done in a timely manner, rude over phone calls and in person. Pharmacy workers are the laziest workers I’ve ever seen
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March 2024 by Ruth G.
I am sick and tired of the monopoly these guys have on the market. My review is not directed at the people who serve customers, but the way things are done. The Walgreens pharmacy by us in Antioch IL frequently is closed down because of staffing issues. The other day I needed a simple pickup and both times I stopped by they were closed for meal breaks. WHY can't a company as big as this find a way to do things differently? WHY can't a technician be enough to simply transact a refill? I'm sure that there should be stronger regulations when dispensing a controlled substance but a simple antibiotic or refill should be less of an ordeal. When I'm sick they should be helping me get on with getting better, not running wild goose chases. The individuals I deal with at the store aren't necessarily the problem. They're just doing what they're required to do.
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December 2023 by Lauri Tobias
Shout out to Aaron who went above and beyond to help me find things.Merry Christmas Aaron!
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December 2023 by bob rose
Walgreens Pharmacy this is very unacceptable. People drive out of way to pick up prescriptions to find out it is closed from 1600-1730. Thanks for letting everyone know.
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November 2023 by John Lawrence
Staff seems in no hurry to assist customers. Vaccinations are not done anywhere near the appointment time. Prescription quantities and reorder points are often not correct. There are times when the checkout is not manned and/or checkout clerk is in no hurry to get customers checked out.
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September 2023 by Khristina O.
Have been on hold for over an hour to see if a prescription for my mom was ready ,who is on hospice, to be told that the tech can't tell me if the prescription was ready and that I needed to talk to the Pharmisist since it's a controlled substance. Placed on hold again for another hour only to be told by Pharmasist that she has no clue if it's ready due to them being closed the past hour. Why answer a phone call in regards to a prescription if you are not able to access what is being asked? We've been trying for 3 days to get what my mom needs from them and it's been nothing but a mess. Thank goodness hospice has other ways to get her her medication, but if your loved one needed something fast...this is not the place to go.
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September 2023 by Jean Nerroth
So frustrating when calling the Antioch Walgreens. Most of the time, I'm on hold for a long time. Then I get a corporate person who normally has to transfer me to the store and I go on hold again. Today, I called as I am having a surgery on 9/14/23 am. I asked about a prescription my doctor sent to them. The instructions are for them to fill it on 9/14/23. The girl told me I have to call on 9/14/23 morning to remind them. I told her I'd be in surgery. She said that was the only way they can fill it on 9/14 is if I call to remind them. No flexibility. So frustrating as I've been getting my prescriptions here for 25+ years.
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July 2023 by Frank Cohen
Perfect pharmacy service. We're from out of town visiting and we needed to get our prescriptions filled. Easily done. Friendliest people serving us.
