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July 2024 by Pamela Zenawick
Came in for oil change, emissions test. Waited 10 minutes to check in. After they serviced my car, almost an hour wait with an appointment told me they don’t do emissions testing on Wisconsin vehicles. So obviously they could have told me that in the beginning. And why does it cost $99.00 for an oil change? Have to find a different place, not going back there.
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July 2024 by Jennifer Janco-Brooks
Update 7/24- so much for “making it right”
Shady business, terrible service, and repairs that actually cost me more money to fix-July Update:
I have been holding off on giving my update in hope that this company would do what they said and would refund my money for the poor retake job that I paid over $1,000 to fix. I waited a month and was working with their regional Manager, Rene Garcia, who promised to “make it right.” Well after a month of no refund I followed up and then he promised it would only be a week longer. I am now over six weeks out and the man was clearly not true to his word. I have filed a complaint with BBB and now I’m going to hire an attorney, not because of the money even anymore, but because they took advantage of the situation and I don’t want this to happen to anyone else. Please do not take your car here - a basic brake job is costing me a ton of money and time trying to “make things right” on my own.
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Original review:
DO NOT TAKE YOUR CAR TO CARX/FAST TIRE IN ANTIOCH.
I gave them four opportunities and five days to make it right and now it’s a warning.
I really did not want to post this. I love supporting local business and have used Car-X/Fast Tire (on 173) for a very long time.
I have taken my car here for a long time and have always had a positive experience. I kept going there because I was a single mom for 8 years and they never appeared dishonest and always seemed to do what is right.
I brought my car in a few days back because my brakes were a little squeaky. I have three kiddo's- I don't mess around with my vehicle. They replaced my brake pads- all good. I was in my car for literally 30 seconds (I went to Aldi) and all of these sensor errors started popping up on the dash. So, within 2 minutes I brought it back and they said "not our problem.
I went through the sheet of service and they did an inspection- no electriical issues- everything was good, but now every sensor light I had was on. They cleared out the sensors and said it was good to go. Again, 30 seconds down the road and all the mechanical lights turned on.
I take it back and again, they say, "not my issue." They then tell us they are going to do another inspection- they come back "it wasn't us-it's just a coincidence." They are now telling us we have to pay to have the "free inspection" they originally had done-$100. I brought this in for a mechanical issue (the brakes) and now we have all of these electrical problems that were not there upon sending into the shop. They keep denying any kind of liability and they are referring us to "corporate." I'm sure that will go over well... $1,110 for a new issue that they caused and has to be fixed. Do not take your vehicle here. $1,100.
We called corporate, and it was the wrong number... they gave us the wrong number. My family and I have been here forever- they have 100% lost us as customers, but they have lost my entire family who takes their vehicles there.
Before I brought my vehicle in with zero mechanical errors- upon receiving:
-Trailer stability assist problem
-Hill start assist problem
-vehicle stability assist problem
-antilock brake system problem
-Power steering system problem
....and after $1,100 they say "not my issue” after driving it off their site- 30 seconds down the road. Shady business-and now I have to take all three of my kids an hour away to an Acura dealer. Hopefully, we're safe- if not, you know what happened. I just cannot believe the unprofessionalism, lack of accountability and overall service provided by this business.
I wish i would've read the BBB rating (1.4 stars) - and not BBB accredited- before entrusting my vehicle and family's safety to these people. Don’t trust all Google reviews. I learned the hard way. I hope my kiddos
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July 2024 by jerry kae
Early AM had tire installed in and out 30 minutes, a bit pricy!
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July 2024 by Vicki H.
We have been getting tire service and oil changes at Car X in Antioch for the past couple of years, and we've been satisfied with prices and service. However, this time we took in our car for an oil change along with a mailed coupon for a $29 synthetic blend oil change. I presented the coupon at the time I turned over the car. When we came to pick the car up, they charged us over $100 for only an oil change. When I asked if they applied my coupon, I was told my car didn't take that kind of oil. I looked up my car model information; that was not true. We called back to follow- up with the employee, but he got short with us and referred us to the corporate number. We will not go back.
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June 2024 by Brandon H
Went up for an emissions test and was out almost as soon as I handed them the keys. Very speedy, which I very much appreciated!
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June 2024 by Maria Capdepont
Great staff and gets the job done
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June 2024 by Everett Tkadletz
Rob, very nice guy checked my tire pressure for me and filled em up for free right away … very appreciative of him and a big help
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June 2024 by Barbara L Becker
I had to have an emission test. I called ahead to see if I needed an appointment, no need just come in. Very friendly service & took only 10 minutes.??
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May 2024 by Daniel Kotula
In and out for emissions test
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May 2024 by Drew Duker
Battery died next door and I stopped in to get it replaced, the battery was located in an easy spot so they charged only for battery and not labor. In and out within 20 minutes of talking to CarX
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April 2024 by Farrah Weber
Apple Maps sent me to old location but when I located the Antioch car-x was amazed at how nice it is. Plus they got me in and out fast. Answered my questions. Kind people. i will be back. Thanks!?
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April 2024 by Gary Coleman
Do not go here, I spent about $4,500 there back and forth several times for the Same issue, the last time I went back they told me I have to a dealership for it now, I went to 2 other shops and was told the parts that were supposed to be replaced and they weren't changed, now my car is in worst shape now then when I brought it there also some parts that were supposed to be fixed they left the bolts loose on it, so PLEASE DO NOT TAKE YOUR CAR THERE!!! THEY WILL RIP YOU OFF !
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April 2024 by patricia beauchamp
I'm not a fan of CAR-X, period.. Always vague feedback and never a service tech to do what you need done. I have been to multiple locations and it is always the same.
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April 2024 by Michael Blasius
They are an official location for the state of Illinois emission check program. Staff is very courteous and the wait time was minimal. Beats driving the 30 minutes each way to the next closest facility.
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April 2024 by Michael Tafoya
Fast, friendly super nice service!
