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August 2024 by Jason F
Just wanted to share our excellent experience at the time of sale and with service after the sale!! Long read but I hope helpful!!
The whole team at Fun Town RV Anna has treated us great and my Wife and I are very happy we bought our camper there.
We had been wanting to upgrade from our pop up camper for several years but was waiting for the right camper to come along. Fun Town had the perfect, very lightly used camper on their lot.
We called and totally connected with our Sales person Megan!! She is absolutely fantastic and made us feel comfortable from the start. She offered a FaceTime tour of the camper ( since we live several hours away ). Answered all our questions and within a hour we were heading to Anna to check out and purchase our new to us camper.
The camper was perfect. Megan and the whole staff made us feel completely comfortable ( we were nervous and new to this adventure). Everyone jumped in to answer our questions and explain everything in detail. From Megan in Sales to Mindy in Finance, Todd, Zach, Lauren and John in service … everyone was fantastic and completely made our purchase easy. The service team setup the weight distribution hitch on my truck perfect and we were towing our new camper home that night!!
Now here is where I think the team really shines. It’s easier to be awesome at the sale but taking care of us after has been excellent too!! I am totally impressed.
Megan has been so helpful after the sale with our questions and the service team has been fantastic too!!
Our camper was like new, but still used and a couple years old. I HIGHLY Recommend the service agreement at purchase and we were so thankful Mindy and the team explained that to us.
Unfortunately our refrigerator went out. It happens, we knew we bought used … That was absolutely NO FAULT at all on Fun Town … some of these fridges are kind of notorious for that as I learned researching online.
I called service, worked with Todd ( service manager ). Todd and the service team were totally fantastic! I can’t stress that enough. I have worked in customer service for over 25 years and I have been completely impressed everyone there.
We got the camper down there. Claim was made and a new fridge was installed. Todd and his team even replaced a few other things I asked if they could do while it was there. Turn around was quick and Todd communicated clearly with me throughout the process.
The service agreement pretty much payed for itself with the fridge replacement!!
I realize everyone has different experiences and expectations. Camping is wonderful but repairs can be difficult due to parts availability, claim reviews and acceptance, shipping and many things totally out of control of the dealer. My Wife and I have been beyond pleased with every one at the Anna location and we consider all of them Friends now!
Totally excellent experience all around!!
If you’re looking for a camper and want to deal with good people that really do care and will treat you excellent … give them call. Megan is totally awesome, tell her we said hello!!!
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August 2024 by Monica Bartimus
The minute we walked in, we were treated like family. They didn’t try to oversell us, they wanted to hear what we wanted & needed. Once they heard what we wanted , then they offered different RVs that might suit our needs. The sales team were beyond courteous and friendly, as well as the gentleman who helped us with getting the right loan. When it comes to purchasing our next RV, we definitely will go to Fun Town Rv’s in Anna. As you can see, our family absolutely loves it. We went to other RV lots and they constantly shove things In our face. They did not care about what we needed. Fun Town was totally opposite. Courteous and friendly. I highly recommend them.
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August 2024 by Matthew Reuss
The whole staff was friendly and helpful. We worked with Brock and Mindy in the office. We had several employees in the service department work with us and they also knew their stuff and were happy to answer any questions. Very laid back and low pressure.
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August 2024 by Amber Fielitz
Megan, Zach, Lauren, Mindy & Jon were all fantastic & took great care to answer all our questions when we purchased our used camper a couple weeks ago. We did have to bring it in this weekend for the refrigerator to be serviced. We're disappointed it needed to be brought back for service so quickly, but since it was a used camper we had purchased the service agreement. We are hopeful the service center will be able to repair the issue properly & quickly.
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August 2024 by Eric Hoxworth
Outstanding staff from sales, service and financing. Greg was very friendly and knowledgeable about everything. They listen and help you find what you are looking for. Far as the financial part Mindy makes that a breeze top notch. Best experience I’ve ever had. If you are looking for your next camper I highly suggest stopping in and see for your self.
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August 2024 by Caleb Ward
Quick and easy purchase! Thank you Megan!
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August 2024 by Scott Dubee
Had an issue while drive through IL. Fun Town was the closest RV center opened on Saturday and willing to look at my unit. They got me fixed up and back on the road in no time!! Thank you!!!
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August 2024 by Brandon Tyler
Working with Meagan and her team was a great experience, she was attentive to my wants and needs. Meagan put together a group of fifth wheels from good, better and their best. Explained all of the common items between them and what drove the price on the more expensive ones. I had lots of questions being a first time buyer, Meagan answered them and the ones she could not she wrote down and had answered prior to me making any decision. The good part was once all my questions had been answered Meagan wasn't pushy one way or another, which I can appreciate.
The finance team put together a purchase package I could live with, stay within my budget and interest rate requirement, as I had done my research. I truly feel I received a far deal.
When time came to pick up my fifth wheel the service department had everything ready to go, and even had suggestions on items I would need to get started. The team went through everything to do with the operation, maintaining, and transporting of my new RV. They were patient with all my question and gave me some industry insight of things that can typically happen to RVs.
Meagan and the team at Funtown RV are top shelf in my book. I would, and have already recommended them to others for their professionalism and attention to detail.
B.Tyler
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July 2024 by Jim Morrow
First of all the sales person was great Megan the manager is a a×× hole you might be all right if you don't have a trade in if you do bring it with you they quoted a price on mine without looking at mine and agree on a price then went got there they said it had damage to the sideout and would not Hanor our sign contract by both parties so they took another 3000.00 of my trade in won't be back not even for warranty work
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July 2024 by Amanda Wells
Greg was amazing! Very helpful. Not pushy at all. So easy to work with! Answered all of our questions. Fast and easy process when we made our purchase. The service guy was great to work with. Very personable and made sure everything we perfect before we left!
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July 2024 by Diane Meyerhoff
Love our new High Country Montana by Keystone and the great staff at Funtown RV in Anna Il. Jessie made sure that we found just what we wanted and made the buying process very easy. Caleb was great to help us negotiate a trade and purchase price as well!
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July 2024 by Mia Andre
Hello, my husband and l had the pleasure of buying beautiful class c RV from the Fun town RV dealer in Anna Illinois. The transaction was so smooth that can’t believe how fast they did everything, I’m so happy that we have the pleasure of dealing with the their team, every one was so helpful and accurate that if I ever need to do this again I will fly there without thinking. Special thanks to Mindy she did all the financial papers I will give them a 5 stars for the great customer service and assistance that she provide for us. Thanks we love our RV and everything works perfect . Thanks again with regards Daniel and Mia Andre
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July 2024 by Brad Dillon
Was an ok buying experience. After the money exchanged hands that's when they no longer care or are willing to help. After I did the walk thru they mounted a TV for me. Once we arrived home I went into the camper and this is the kind of work they do. (See Pics) they camper we purchased was a new 2023 when the tech went to hook up the camper to the truck the electric jack would not work. He said the battery was dead. Once I arrived home I hooked the battery up to the charger and the battery would not charge bad battery. They are unwilling in helping with new battery or even returning phone calls. Not worth the 250 mile drive for a new battery. I would not recommend having any service done at this place.
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July 2024 by Jenny Jarrell
Megan was amazing in every way the staff and everyone took care of all my needs Megan is wonderful I recommend anyone to purchase from funtown rv ? ❤️
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July 2024 by Derrek Kahl
Bought my first camper with Fun Town Rv in Anna illinois. Megan was my sales person she listened to me and my wants and made it happen. I was back and forth on what I wanted and I bought a 2012 keystone summerland she was very helpful with the questions I had and demands I made. Megan went the extra mile for me and everything I asked for was done. All of the crew at fun town rv was helpful But go see Megan. We can't be any happier with our camper and can't wait for many camping trips. Thank you again Megan