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July 2024 by Tori Marie
Lowe's outlet is where you need to get all your appliances for a nice price
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July 2024 by Lori S
Got what I needed and then some ?
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July 2024 by Tim R
They had what I was looking for, in the spot where it was supposed to be. I was in, paid and out in less than 5 minutes. No complaints.
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July 2024 by Kurt Shultis
Needed one one hose clamp a $1.66 item and all there was was a 10 pk for $12.88. So I went to Home Depot. They had it.
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June 2024 by josh hart
When 4 or 5 employees are standing in a circle telling stories to each other about off work activities being super loud and cussing , and when I ask them to keep it down because my kids can hear them and they tell me to shop somewhere else if i dont like it , we'll that's exactly what I do!! NEVER US THIS STORE!!!
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June 2024 by Torqueflite Tornado II, III, & V Ferris Motors
Had the electrical testers I needed as well as ground wire, copper ground stake, and assorted connectors I needed to add the electrical service into my outbuilding. Had the connectors needed to finish a vinyl gutter project.
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June 2024 by Brandie Turner
Absolutely hate the lack of customer service. I have tried to get assistance in the flooring department, employees standing around talking to each other, but couldn't get assist me. Last was when I went to purchase cabinets, stood in the cabinet section on multiple visits needing assistance with loading the cabinets (1st visit I left cause no one would wait on me) next visit waited anywhere from 30 to 45 minutes. Stopping employees that were transferring stock for assistance, and they said they couldn't but would get somebody, no one ever showed up. I finally have to go to the front to customer service to get assistance. I will give credit to the manager and another employee with him who loaded the cabinets for me, found an open register, completed the purchase process for me, and then loaded them into my truck. Even trying to get the small paint samples mixed and purchased was next to impossible. I would not recommend getting materials for remolding jobs.
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June 2024 by Dustin Cook
I went there after leaving home depot. Because home Depot Only stocked PT cedar toned pine at a higher cost then PT yellow pine lumber which Lowe's had.
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May 2024 by John s
Kobalt power tools are the best I’ve ever personally owned. I have owned many different brands Milwaukee, Dewalt, Craftsman and Skill. Kobalt is just as good or better than any of them.
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May 2024 by Ed Reggi
One of my favorite Lowe’s locations. I live North County and there isn’t a Lowe’s near us so I always hop over to Alton. Great store and great customer service.
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May 2024 by DéShaun RoShun
I recently used Lowe's home improvement pickup service and unfortunately, it was not a great experience. The service was slow and disorganized, and the staff seemed overwhelmed and unprepared. The wait times were longer than expected and there was a lack of communication about the status of my order. Overall, I was disappointed with the pickup service at Lowe's. While the store itself has a good selection of products, the pickup service needs improvement. I would rate my experience a 2.5 out of 5 stars.
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April 2024 by Timothy Schwickerath
That guy Stacy really helped me out in flooring
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April 2024 by Jennifer Jenkins (Earl & Jennifer)
Greg the associate at Lowe's was awesome, and walked us around helping get items needed for our project. Thanks Greg
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April 2024 by David MacRunnel
The Seventy Day Storm Door:
On or about February 6, 2024, I went to a Lowe’s location in Alton Illinois, the closest one to me, and attempted to purchase a storm door. I had removed the existing one from my house due to damage a couple of years before, and finally got around to replacing it. I was told that despite bringing photos and measurements, a qualified person would have to come out and measure my door opening in order to verify what sizes of door would fit. I was told that 2 to 3 business days after the measurement was complete, somebody at the store would reach out and tell me that the numbers were in. At that point, I could come in and pick out the door I wanted. So, I decided to proceed with this. The next day, Feb 7, 2024, I received a text informing me that the first available appointment for measurement was February 29th. The company was called Install Partners, and they are the authorized service provider for Lowe’s.
I should have stopped right there, but I persevered.
I waited, and the person who took measurements arrived at the appointed time. That went fine. But, I never heard from Lowe’s. Finally, around March 20th, I went to the store itself to see what was going on. The associate who helped me said that the numbers were in, and he wasn’t sure what happened. I had no unlistened voicemails or missed texts, and I try to pick up all local calls.
Anyway, I picked out a storm door and handle, and paid for everything, including installation. On March 22, I got a text from Install Partners that proposed an April 18th installation date for the door. Replying that I would prefer an earlier date, an appointment was scheduled for April 3 between 10:00am-12:00am Much more reasonable! I even got a text the day before reminding me of the appointment. I took April 3rd off work, and waited….
At 11:11am, with no warning, call, text, cancellation notice… I got a text that read (in summation) “We would like to schedule your appointment for April 18th, between 10:30am-12:30pm”. I attempted to get an earlier date, but no, nothing was available. There was no weather-related issue or other problem that I could discern, and I’d taken a whole day off work for nothing.
I reached out to Install Partners, and left two messages with the local scheduling supervisor who I found through their phone tree, but never received a call back. I reached out to Lowe’s, who claimed that there was a weather issue that prevented the installation, but there was nothing going on at that time, or before it, in my area, and the rescheduling of the appointment to the original day proposed back on March 20th rang as quite suspicious. I expressed my concern to Lowe’s customer service, but there was nothing they could do. I also tried to reach out to the CEO and other staff members via email, but all emails either bounced back or went unanswered.
So, initially, it looked like there was no way for me to get the 18th off, and I left a note that it was fine to install the door when I'm not there, and I have a two way doorbell camera to communicate. Thankfully, I was able to convince my employer to give me another day off work. I didn’t get a text the day before confirming the appointment, which set me on edge. but I did get a text saying that the installer was on their way 10 minutes before the stated installation window.
Much to my amazement, they showed up!
I have nothing but praise for the team who actually DID the install-they were nice, professional, courteous, and kind. They arrived on time, did an excellent job, and were well mannered. I couldn’t ask for more.
The entire problem with this situation lies with Lowe’s and Install Partners' scheduling and/or staffing, who have built a system where it takes SEVENTY DAYS and two of my own days off work to get a storm door installed. It’s time I’ll never get back, and a great amount of frustration for something that sh
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April 2024 by Marianne Johnson
Nice store. Helpful staff. Beautiful cabinets and great yearly sales on them
