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August 2024 by Sheila Pilger
Went there to get cleaning supplies
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October 2023 by Steven B.
Since moving to the Alton area, this Lowes has been my go to for Big Box hardware stores. I also shop a small local family owned hardware store, but sometimes the BBH has the better selection and prices on certain items. Some of my go to areas are; lighting, cleaning supplies, gardening tools and of course the nursery. It is also, my go to for my furnace filters. I have shopped many places for my filters and have even looked on-line and Lowe's has the best price. The customer service has never disappointed me. While shopping, I am always able to find an associate to assist me when needed. They offer self check-out, but I always use those that are staffed by a human and the associate is always courteous. Also, it is easier to get my senior discount. Another big plus, they give veterans a discount. I like that, I think our service men and women deserve it.
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June 2023 by Kevin K.
Paid $14,000 to have a fence installed back in April. Lowe's insists on full amount up front. Not surprised. Once they have your money, they could care less about the job. Was supposed to be done by middle of June. Hasn't even been started and it's the end of June. Every time I call, I get the same runaround. "Let me put you on hold while we contact the installer." 15 minutes later, I'm told "I got his voicemail and left him a message to call you." Same routine every time. I didn't sign a contract with some installer, I signed a contract with Lowe's. Finally around the 24th, I hear from the installer. He's going to start on the 27th. Lowe's delivers the fencing on the 26th and when the installer shows up on the 27th he discovers Lowe's didn't deliver any cement. After numerous phone calls to Lowe's by me and the installer, we still haven't got any ETA for the cement delivery.
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May 2023 by Amy H.
Bought what was supposed to be a BRAND NEW $1500 refrigerator that was delivered today, yeah its been rewrapped, sticker on it to indicate it had been "worked on", filter and parts already installed that shouldnt have been, and a broken water line/hose. Wasnt delivered by lowes or its employees which i just think its wrong but my boyfriend that purchased it took day off just for this, NOW all communication is through a third party delivery place and we have to wait and he has to take ANOTHER day off to have a hopefully NEW one delivered AGAIN. I called lowes and the only thing i pretty much got from the coversation was "we just sell the product" and "we dont actually get to see product" and she in other words asked me what i wanted them to do, uhhhhh how about u and the other company figure that out since we already bought this from you!!!! What is goin on nowadays with places?! Will definitely go somewhere else next time where the company that sells product will deliver and install and communicate without any middle man!!! This is aggravating and ridiculous...no apology from either place let alone a lil discount for the trouble
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May 2023 by Don B.
Lowes advertises free carpet installation but it is not feee. BEWARE!! Their advertisement says free installation with purchase of carpet and padding over 499.00 total. The issue is they up charge the padding price to cover install cost. This is no where in their advertising and is deceptive to say the least. Reached out to CEO and he has Jay call me who ends up doing nothing. Provided them all the info and asked where their advertisement says passing had to be purchased through installer to get their one year labor warranty. They provided nothing. Going to reach out to attorney general and look for lawyer as I am sure there are many others that have been duked. Lowes just honor your advertisement. As well they are Uber added in 50 square foot more then any other and they claim is to ensure enough to cover all. Such BS as no others do this amount. Also if you need carpet go to Home Depot. They don't have the deceptive practice and they offer a 5 year install warranty not a one year.
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May 2023 by Nel P.
Managers are aware of bed bugs in the store. They have taken no action to rectify the situation. Stay away from there to avoid any chance of taking those nasty critters home with you.
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April 2023 by Rusty W.
Do not buy any appliances from lowes they will not deliver a working product or any product at all.
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March 2023 by James C.
Kylie at the customer service desk was amazing she helped me with my Return and was extremely kind and helpful
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February 2023 by Stephanie Patterson
I love the clearance
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February 2023 by Eric J.
So we did a big home project and I had a lot of leftovers. So I returned them to Lowes. LOWES IS SO GOOD AT RETURNS If you have the receipt it just goes right back on the card. So easy.
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July 2022 by Angel P.
My visit to Lowes started off fine. I found the items I needed, then when to the front of the store to check out. I was told by an employee that, apparently, Lowes no longer has cashiers to check you out (with the exception of the lumber department). Self-checkout is the only option. I walked to the lumber department because I don't choose to use the self-check-out option. This is not acceptable to me. Leave it to Lowes to put the bottom line first ahead of customers and employees. What a greedy move. Since Lowes is cutting costs and making the move to cut out employees, prices should go down too! Right? I guess from now on I'll be shopping across the street at Home Depot.
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July 2021 by Shonda R.
Ordered shutters in March and due to one of the employees not submitting the paperwork (not due to Covid or manufacturing or anything else) the shutters were not ready for install until July 22nd. This order was for only one shutter for one window. During the time in between, it was terrible trying to get through to speak with people to even figure out what was going on with the order. Without my persistence, I would have never gotten the shutters as they didn't even realize the error. The prompting on the Lowe's automated phone service is not helpful and very annoying. Do not order installation of products from Lowe's. I learned my lesson the hard way.
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July 2021 by Martha B.
I want to thank Lowe's for having a Caroline's Cart for individuals with disabilities. Taking my daughter to most stores is a challenge that sometimes verges on an impossibility. With the Caroline's Cart, she stays safe and secure while I shop. The cart was easy to find by the entrance and wasn't blocked in any way, a problem we have encountered at other stores. Thanks, Lowe's!
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May 2020 by Nanny M.
Rating below zero-Do not go there. Customer service sucks. They do not care about the customers. I went there to get a dishwasher and was ignored by the people. I asked Rachel to page someone to the appliance dept and was told in a sharp manner- "When I go back up front". I Asked a male associate named Josh to page someone to the appliance department he said he would, but he did not. So then I go to the customer service desk just to see Rachel ( who i spoke to earlier requesting assistance) there and confirmed that she did not page anyone to appliances. So I supposedly talked to a supervisor who had the same attitude :"did not care". Then I Left and called Lowe's asked for the manager and got in touch with the assistant manager Dakota, same attitude. They Did not care about customer service. No apology- nothing. Took my business else where. Do not shop at lowe's.
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February 2020 by Fred Miller
Nice Lowes store.
