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June 2023 by Kevin K.
Paid $14,000 to have a fence installed back in April. Lowe's insists on full amount up front. Not surprised. Once they have your money, they could care less about the job. Was supposed to be done by middle of June. Hasn't even been started and it's the end of June. Every time I call, I get the same runaround. "Let me put you on hold while we contact the installer." 15 minutes later, I'm told "I got his voicemail and left him a message to call you." Same routine every time. I didn't sign a contract with some installer, I signed a contract with Lowe's. Finally around the 24th, I hear from the installer. He's going to start on the 27th. Lowe's delivers the fencing on the 26th and when the installer shows up on the 27th he discovers Lowe's didn't deliver any cement. After numerous phone calls to Lowe's by me and the installer, we still haven't got any ETA for the cement delivery.
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May 2023 by Amy H.
Bought what was supposed to be a BRAND NEW $1500 refrigerator that was delivered today, yeah its been rewrapped, sticker on it to indicate it had been "worked on", filter and parts already installed that shouldnt have been, and a broken water line/hose. Wasnt delivered by lowes or its employees which i just think its wrong but my boyfriend that purchased it took day off just for this, NOW all communication is through a third party delivery place and we have to wait and he has to take ANOTHER day off to have a hopefully NEW one delivered AGAIN. I called lowes and the only thing i pretty much got from the coversation was "we just sell the product" and "we dont actually get to see product" and she in other words asked me what i wanted them to do, uhhhhh how about u and the other company figure that out since we already bought this from you!!!! What is goin on nowadays with places?! Will definitely go somewhere else next time where the company that sells product will deliver and install and communicate without any middle man!!! This is aggravating and ridiculous...no apology from either place let alone a lil discount for the trouble
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May 2023 by Don B.
Lowes advertises free carpet installation but it is not feee. BEWARE!! Their advertisement says free installation with purchase of carpet and padding over 499.00 total. The issue is they up charge the padding price to cover install cost. This is no where in their advertising and is deceptive to say the least. Reached out to CEO and he has Jay call me who ends up doing nothing. Provided them all the info and asked where their advertisement says passing had to be purchased through installer to get their one year labor warranty. They provided nothing. Going to reach out to attorney general and look for lawyer as I am sure there are many others that have been duked. Lowes just honor your advertisement. As well they are Uber added in 50 square foot more then any other and they claim is to ensure enough to cover all. Such BS as no others do this amount. Also if you need carpet go to Home Depot. They don't have the deceptive practice and they offer a 5 year install warranty not a one year.
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April 2023 by Nel P.
Managers are aware of bed bugs in the store. They have taken no action to rectify the situation. Stay away from there to avoid any chance of taking those nasty critters home with you.
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April 2023 by Rusty W.
Do not buy any appliances from lowes they will not deliver a working product or any product at all.
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March 2023 by James C.
Kylie at the customer service desk was amazing she helped me with my Return and was extremely kind and helpful
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February 2023 by Eric J.
So we did a big home project and I had a lot of leftovers. So I returned them to Lowes. LOWES IS SO GOOD AT RETURNSIf you have the receipt it just goes right back on the card. So easy.
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December 2022 by Google user
Great place to get your flowers ,potting soil, mulch, rock what ever else you need to make your home your castle.
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September 2022 by Brenda Woods
Great place to get your flowers ,potting soil, mulch, rock what ever else you need to make your home your castle.
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September 2022 by Julie Gottlob
Found all I was looking for. Thank you
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July 2022 by Angel P.
My visit to Lowes started off fine. I found the items I needed, then when to the front of the store to check out. I was told by an employee that, apparently, Lowes no longer has cashiers to check you out (with the exception of the lumber department). Self-checkout is the only option. I walked to the lumber department because I don't choose to use the self-check-out option. This is not acceptable to me. Leave it to Lowes to put the bottom line first ahead of customers and employees. What a greedy move. Since Lowes is cutting costs and making the move to cut out employees, prices should go down too! Right? I guess from now on I'll be shopping across the street at Home Depot.
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July 2021 by Martha B.
I want to thank Lowe's for having a Caroline's Cart for individuals with disabilities. Taking my daughter to most stores is a challenge that sometimes verges on an impossibility. With the Caroline's Cart, she stays safe and secure while I shop. The cart was easy to find by the entrance and wasn't blocked in any way, a problem we have encountered at other stores. Thanks, Lowe's!
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February 2021 by Steven B.
Being a new resident of the Godfrey/Alton area, this is my new Lowe's. In the past I was use to the one in Kirkwood, MO a suburb or STL. I was expecting a major difference between an upscale neighborhood and a small town store, but there really wasn't that much difference. In fact, the biggest difference is, you get better customer service here. I've shopped various departments and have always found what I needed. The staff in the paint department was able to assist me in matching my new houses paint so I could do touch up. Then the clerks in the bathroom department helped me with new towel bars and other accessories. What surprised me most was, the garden department in January. I had received several small plants as house warming gifts and they have out grown their pots. I was able to find new pots to my liking and special indoor potting soil. In the dead of winter, I thought finding gardening supplies would have been a challenge. I already have my eye on new lighting fixtures for my entryway and hallways, so I'll be coming back for those. When checking out, I always use a live person and those that I have experienced, are friendly, fast and efficient. I'm liking this Lowe's. When: August 28, September 8, October 27 and 29, November 14, December 10, 2020 and January 30, 2021
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September 2020 by spicy waffle waff
Great, actually better than most times. Staff was awesome with helping me with all my needs! Puts faith back into society. Keep it up and I won't be tempted to go to the Big Orange.
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September 2019 by JON
They had a large variety of healthy and lush plants and flowers. The staff was friendly, but I'd recommend checking Google maps to plan for a time when they aren't very busy. The lines can be long during busy times. But overall I had a good experience, and I would return.
